12320 is a government public welfare hotline set up by the Ministry of Health. It was launched on February 9, 2005, and was put on trial in 2006. 20 12 will be fully launched at the end of this year. 201March 2320, the public health telephone was officially renamed as 12320. The telephone covers all parts of the country and serves everyone in China.
2065 438+08. 02. 08, 12320 forwarded the blog post "Ejiao is not worth buying on holidays", and Weibo called Ejiao "boiled donkey skin", which caused concern and misunderstanding. 12320 sincerely apologizes to the netizens and users of 12320.
12320 hotline function:
With the continuous construction and improvement of the hotline, it will gradually accept the public's reports on public health emergencies and cases violating health laws and regulations, and accept the public's complaints on emergency handling of public health emergencies and other service functions.
At present, 12320 center has sorted out more than 6,000 common health knowledge such as disease prevention, health consultation and appointment registration in advance, and established a health knowledge base. "If there is a standard answer in the knowledge base, the operator will answer the phone immediately; If there is no standard answer in the knowledge base, the operator will write it down, consult experts and then reply to the public. "