First of all, we should be clear about our service quality.
In order to improve the quality of medical services, we must make clear the advantages and disadvantages of medical subjects' own services, as well as the opportunities and threats of development, so as to improve the quality of services in a targeted and local way.
Second, improve the service level of employees.
Improve the service level of medical personnel, strengthen the training of medical personnel, and establish an assessment and elimination system; Strengthen the professional ethics education of medical staff and improve the internal supervision and social supervision system.
Spirit, clothing, dressing, posture and language are closely related. This requires strengthening the overall quality of the team, strengthening the study of civilized etiquette, popularizing civilized terms, being generous and decent, and giving people a refreshing and pleasing feeling. Sometimes a simple smile and a caring greeting will bring unexpected gains to patients, and may also have the effect of "1 = 100".
Scientific and rigorous management. The hospital is a place to cure diseases and save lives, and life is closely related to death. It requires every medical staff to be rigorous, and there can be no carelessness or negligence. Similarly, as a manager of the medical industry, we should start with system education, pay close attention to work style and system construction, implement the responsibility system of first consultation and first inquiry, actively advocate the humanized service concept of "say more words to patients, ask more greetings to patients and give them more smiles", and effectively transform the love for "the source of disease" into the love for "patients", thus improving medical services, technology, service quality and management level.
3. Mainly to improve the doctor-patient relationship.
With the in-depth development of health reform, new contradictions have emerged in the relationship between doctors and patients, and personal injury incidents of doctors have occurred from time to time. The situation in angels in white is not optimistic. The tense doctor-patient relationship is not conducive to people's health and happiness, social stability, the enthusiasm of medical staff and the development of medical undertakings. Therefore, it is urgent to improve the doctor-patient relationship.
Establishing a good doctor-patient relationship starts with doctor-patient communication. The hospital is the place with the most and closest contact with the people. Medical work directly represents the fundamental interests of the people. The quality of medical personnel, the quality of medical services and the advantages and disadvantages of medical facilities are all visible and tangible to the masses. Patients need more help, service and respect when they go to the hospital. Therefore, establishing a good doctor-patient relationship should start with doctor-patient communication. It is very necessary to strengthen communication. Strengthening the communication between doctors and patients is the need to shape the image of the hospital, the needs of patients and their families, the needs of medical staff to carry out medical work and the needs of the development of medical science.
The contradiction between doctors and patients in doctor-patient communication is an objective problem. The contradictory relationship between doctors and patients is objective, contradictory and unified. It runs through the whole process of medical work and cannot be avoided or concealed. We must correctly understand and treat it. The complexity of medical science, the professional quality of medical staff needs to be improved, the medical system and mechanism are obviously insufficient, and the disputes that cannot be solved by law.
Ensuring the smooth communication channels between doctors and patients, improving the quality of medical services is the premise of communication, paying attention to the psychological counseling of patients, paying attention to the communication skills between doctors and patients, and paying attention to the image and etiquette of medical staff.
Fourth, strengthen hospital management and strengthen the construction of leading bodies.
Management should be a team, not an individual, so we should pay attention to the political and ideological work of the leading group, build a strong leading group with hard work and dedication, and lead cadres and workers to start businesses. On the basis of the effective management system in the past, according to the current reality, we should constantly improve the management methods, practice Scientific Outlook on Development in specific work, emancipate our minds and update our concepts. Take the responsibility system of division of labor, the responsibility goes to people, and each takes his own responsibility. Adhere to the weekly meeting system, implement the work arrangement of last week, arrange the work tasks of next week, and plan, organize and control the work of the hospital in order to improve the work efficiency, scientific management level and medical service quality of the hospital.
To sum up, in such a highly competitive medical and health environment, only by improving the quality of medical services can hospitals be more comprehensive and further developed. ...& gt& gt
Question 2: How to improve the quality of medical services, regardless of grades, starting from small things, so as to achieve the responsibility of doctors' medical ethics, not focusing on profiteering, and the candidates' work should be responsible for their work, so as to clarify.
But it is very difficult to do this now. Basically, today's medical care is carried out in a business model, not in an era of saving lives. Hospitals are in trouble, and citizens are not all good citizens. The art of saving lives depends on the planning of the dean.
Question 3: How to improve the level of medical services 1 and strengthen the construction of community medical and health teams?
On the one hand, it is necessary to recruit medical technicians, expand the medical technical service population, meet the needs of the sharp increase in the number of patients, and facilitate the masses to see a doctor. On the other hand, continue to train medical personnel, standardize medical consultation procedures, and improve medical standards. For example, to train general practitioners in community health service stations, it is necessary to rely on Tianjin University and medical diagnosis and treatment centers within its jurisdiction to help with training and assessment, improve the level of examination and treatment, and satisfy the people.
2. I hope that * * * will increase investment in community health services.
According to the spirit of relevant documents of the State Council, accelerating the allocation of housing for community health service stations, increasing the equipment investment of community service centers, and reducing the operating burden of health service stations are conducive to providing people with safe, effective, convenient and reasonable basic medical and health services nearby, and to the social welfare of residents' prevention, treatment, rehabilitation and health.
3. Call on the medical insurance department to adjust the drug list.
Actively appeal to relevant municipal authorities to regularly adjust and increase the scope of medical insurance drugs, expand the list of medical insurance drugs and increase commonly used drugs in otolaryngology and dermatology according to the actual incidence of residents in our city and the development of new drugs. Ensure that outpatients and inpatients, as long as they are chronic diseases and common diseases that community service stations are capable of treating, should be included in medical insurance drugs.
4. Strengthen information network construction.
Implement network management, provide guarantee and support for community health services from hardware, and let medical institutions at all levels enjoy medical information. Improve the community health service management system, strengthen the prevention and intervention of chronic diseases, conduct regular physical examination and screening, and establish corresponding residents' health files (including the time and place of patients' visits, diagnosis and treatment items, examination results, prescriptions issued by doctors, etc.). ), and constantly promote the community medical service station to play its due service function.
Question 4: How to strengthen the construction of medical ethics, improve the quality of medical services, and strengthen the construction of medical ethics is to strengthen the concept of "patient-centered", think about what patients think, worry about their urgency, start with management details, and win the trust of patients with superb medical skills and high-quality services. As an activity of shaping the quality and soul of medical staff, the construction of medical ethics is a very complicated process. Attention should be paid to strengthening leadership, strengthening education, perfecting the system and comprehensive management. It is necessary to implement medical ethics norms and extensively carry out professional ethics education. Through various forms, improve medical staff's medical ethics awareness, cultivate noble medical ethics feelings, exercise firm medical ethics beliefs and develop good medical ethics habits. We should do regular ideological and political propaganda and take the cultivation of correct world outlook, outlook on life and values as the basis of professional ethics cultivation.
Medical ethics is the thought and code of conduct of medical staff in medical activities. It is like a mirror, which allows us to compare our every move at work. Let's actively participate in Scientific Outlook on Development's in-depth study and practice, strengthen the construction of medical ethics, devote ourselves to the medical cause with a brand-new attitude, and better serve the people.
Question 5: How to improve the quality of medical safety service, improve the quality and service level of medical staff, do a good job in health risk management, strengthen medical supervision, and blame others instead of themselves.
Question 6: How to improve the quality of medical services and the relationship between doctors and patients? How to reverse the current distrust between doctors and patients? First, medical workers should always put service mentality in the first place and improve service awareness. Second, doctors should be kind and adhere to professional ethics. The third is to innovate the system, implement refined management, and support the reward and punishment mechanism. Health authorities and hospitals should continue to explore innovative systems based on the concept of "patient-oriented"; Fully understand the work performance and attitude of medical workers, and reward and punish them. This can not only improve the enthusiasm of medical workers, but also effectively put an end to some chaos, thus reducing the possibility of contradictions and disputes between doctors and patients in medical work.
Between doctors and patients, harmony is beneficial, and injury is harmful. Only through system innovation and progress can the doctor-patient relationship be improved by restoring mutual trust between doctors and patients.
Question 7: How to improve the quality of hospital service? Paper 1. Perceive the content of the article as a whole and define the center.
2. See the relationship between the parts of the article, get a general idea of the article, clarify the structure of the article, and divide the level of the article.
3. Feel the thoughts and feelings expressed in the language of the article. 4. Understand the meaning of words and sentences in the context, and understand the meaning and function of words in a specific language environment.
5. Find out the most deeply felt sentences or paragraphs in the text, grasp the center of a paragraph, find out the key sentences and understand the deep meaning of these sentences.
Question 8: How to improve the medical level, enhance the service ability, strengthen the education and guidance for the staff, and truly establish the idea of serving the people. 2. Ask patients, their families and clients for advice on how to do a good job in service. 3, do a good job in employee business training, improve their job skills. 4, establish and improve the corresponding system measures, strictly control the implementation, do a good job in inspection and assessment.
Question 9: How to improve the quality of medical care, enhance the connotation of service and the attention of superior leaders, and improve the sense of responsibility of employees. The quality of service is linked to money. If the complaint is true, the meeting will criticize the deduction of money. It definitely works.