In the past year, in the face of complex and severe external environment and market challenges, China Ping An adhered to the brand concept of "Professionalism, Making Life Simpler", continuously deepened the strategic upgrade of "Integrated Finance, Medical Care and Health", accelerated the digital transformation of life insurance reform and management, effectively improved its ability to serve the real economy and protect people's livelihood, and raised the level of high-quality development. In this year, China Ping An created "comprehensive financial HMO management medical care", actively laid out industrial ecology such as "financial pension" and "financial health", and provided professional services such as "financial consultant, family doctor and pension housekeeper" for the public, so that customers could enjoy the comprehensive financial medical health consumption experience of "worry-free, time-saving and money-saving".
Thanks to the synergistic effect and anti-risk ability of comprehensive finance, the effectiveness of the technology ecosystem to empower the main financial industry has been continuously enhanced, and Ping An's core competitiveness has been steadily improved, handing over a steady and warm annual performance answer sheet to customers, shareholders and society. In 20021year, the overall performance of the company maintained steady growth, and the operating profit attributable to shareholders of the parent company was 1479.6 1 billion yuan, up 6.1%year-on-year; The return on operating net assets reached18.9%; Net profit1218.02 million yuan; The net profit attributable to shareholders of the parent company was 65,438+0,065,438+0,665,438+0.8 billion yuan, a year-on-year decrease of 29.0%. Pay attention to the return of Ping An shareholders, and pay an annual dividend of RMB 2.38 per share in cash, up 8.2% year-on-year. In August, 20021year, the company started a new round of stock repurchase plan. By the end of February, about 77.77 million shares had been repurchased, totaling 3.9 billion yuan.
1. Operating profit increased steadily, and shareholders' returns continued to improve. In 20021year, the company realized the operating profit attributable to shareholders of the parent company 1479.6 1 billion yuan, up 6.1%year-on-year; The return on operating net assets reached 18.9%. At the same time, China Ping An paid attention to shareholders' returns and distributed an annual dividend of 2.38 yuan per share in cash, up 8.2% year-on-year, and continued to increase cash dividends. According to the A-share repurchase plan reviewed and adopted at the 4th meeting of the 12th Board of Directors in August, 2002 1, by the end of February, the company had repurchased about 77.77 million A-shares, amounting to 3.9 billion yuan.
2. The customer management system is perfect, and fine management has achieved good results. By the end of 2002112, the number of individual customers exceeded 227 million; At the same time, the number of individual customers holding multiple subsidiary contracts increased to 39.3%. In 20021year, the scale of comprehensive financial financing of the group's business increased by 26.9% year-on-year.
3. The reform and transformation of life insurance and health insurance business continued to deepen. China Ping An Life Insurance Company of China implements the strategy of "channel products" with two-wheel drive, continuously deepens reform and promotes high-quality business development. The agency channel implements hierarchical and refined management and digital management for the team. 202 1, the per capita premium of agents increased by more than 22% in the first year, and the per capita production capacity was effectively improved. At the same time, relying on the Group's medical and health ecosystem, Ping An innovatively launched products and services such as' insurance health management',' insurance high-end pension' and' insurance home-based pension' to continuously improve the customer service experience.
4 property insurance business to maintain good quality, and actively play the role of "social stabilizer". 202 1, the comprehensive cost ratio of Ping An Property & Casualty was optimized year on year 1. 1 percentage point to 98.0%; Underwriting profit increased by 145.7% year-on-year to 5136 million yuan. Ping 'an Real Estate Company. Accident insurance fully responded to major disasters such as rainstorm in Henan, and earnestly implemented the call of' full payment, early payment and quick payment'. The total compensation for the rainstorm in Henan exceeded 3 1 100 million yuan.
The bank's operating performance has increased, and its asset quality has also improved.
6. The strategic upgrading of medical and health ecosystem and the deepening of industrial layout have achieved initial results. Ping An launched the HMO family doctor O2O' group management medical model, which opened the closed loop of supply, demand and payment, and provided customers with medical and health services that were' worry-free, time-saving and money-saving'. By the end of 2002165438+2, Ping An Health had nearly 423 million registered users. 202 1, the cumulative number of paying users increased rapidly to more than 38 million; By the end of 20021and 12, Ping An Smart Medical had served 187 cities, empowered more than 45,000 medical institutions and benefited about1320,000 doctors. In the future, China Ping An will further deepen the strategic layout of the medical and health industry by closely combining Peking University's high-quality medical resources with China Ping An's comprehensive financial and medical technologies.
7. Science and technology business continued to grow. Ping An continues to explore innovative business models and accelerate business expansion. In 20021year, the total revenue of science and technology business reached 99.272 billion yuan, up 9.8% year-on-year.
8. Core technical capabilities continued to deepen. By the end of February, 20021and 65438+,the number of scientific and technological patent applications of the company had increased by 7008 compared with the beginning of the year, reaching a total of 38420, ranking among the top international financial institutions. Ping An empowers financial business with artificial intelligence technology. In 20021year, the sales of Ping An AI seat drive products was about 275.8 billion yuan, up 66% year-on-year; AI seat cover 2 158 scene; The number of AI agent services in the whole year was about 2.07 billion, accounting for 84% of the total customer service; 30-day refund rate of AI collection is 77%.
9. Comprehensively deepen green finance, promote sustainable development and become a new engine of economic growth. As of 202 1, 65438+2,31,the scale of green investment and financing in China was 224.58 billion yuan, and the scale of green banking business was 89.81300 million yuan. In 20021year, the original premium income of environmental sustainable insurance was 44.569 billion yuan. At the same time, China Ping An continued to promote the "Three Villages Project". By the end of 2002112, it had provided 4 185 billion yuan for poverty alleviation and industrial revitalization. Won the 11th China Charity Award and the 3rd Capital Charity Award.
10. The brand value continues to improve, ranking first in the global financial industry. In 20021year, the company ranked 16 in Fortune Global 500, up five places from last year, and ranked second among global financial enterprises. 1030 10 the top 2000 global listed companies rose from seventh place to sixth place; BrandZTM ranked 49th among global 100 top brands, ranked first among global banks and insurance institutions for the first time, and ranked first among global insurance brands for six times.
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Adhere to the people-oriented, customer-oriented business and service concept, cultivate individual customers and group customers, continue to promote the comprehensive financial strategy, and consolidate the basic management of customers.
Thanks to the comprehensive financial model of "one customer, multiple products and one-stop service" and the continuous promotion of the "financial ecology" strategy, the personal business operation ability has been continuously improved. In 20021year, the operating profit of the group's personal business increased by 5.7% year-on-year to129.996 billion yuan, accounting for 87.9% of the operating profit attributable to shareholders of the parent company. By the end of 20021and 65438+2, the number of individual customers of the group exceeded 227 million, an increase of 4. 1% compared with the beginning of the year. In the whole year, 32.4 million new customers were added, of which 35.8% came from Internet users of the Group.
With the deepening of comprehensive financial strategy, the degree of customer cross-penetration has been continuously improved. In 202 1 year, the customers of the core financial companies of the group moved nearly 330 1 10,000. By the end of 2002165438+2, 89.26 million individual customers held contracts of several subsidiaries at the same time, accounting for 39.3% of the total number of individual customers. The average number of customers signed by each group was 2.8 1, an increase of 1.8% compared with the beginning of the year.
Focusing on the hierarchical operation of strategic customers, small and medium-sized micro customers and customers of financial institutions, and focusing on the "1 N" comprehensive financial service model of one customer and n products, the Group's business has grown steadily. The scale of comprehensive financial premiums of public channels increased by 19.9% year-on-year, and the scale of comprehensive financial financing increased by 26.9% year-on-year.
The life insurance and health insurance business deepened the reform and transformation, and promoted the high-quality development of the business. 202 1, the operating profit of life insurance and health insurance business was 97.075 billion yuan, up 3.6% year-on-year; The return on operating net assets is 32.3%. The company continued to deepen the reform of "channel products", and the agent channel was firmly transformed into a high-quality "three highs" team, and the structure was gradually optimized. In 20021year, the annual per capita new business value of the agent channel was 3903 1 yuan, and the per capita first-year premium increased by more than 22% year-on-year. 202 1, the excellent team has a stable scale, and the per capita new business value has increased by more than 20%. Community grid, bank talents and sinking channels are developing in parallel. In terms of products, relying on the Group's medical and health ecosystem, we provide life-cycle health care services through three layers of products: "insurance health management", "insurance high-end pension" and "insurance home-based pension" to create differentiated competitive advantages, drive life insurance to win customers and stick to customers, and make customers' lives more exciting and dignified. Nearly 30% of new life insurance customers come from the transformation of health care services. Affected by the COVID-19 epidemic and the domestic and international economic situation, the number of agents decreased during the superimposed reform period, and the value of new business decreased by 23.6% year-on-year to 37.898 billion yuan; If the influence of hypothetical adjustment is not considered, the value of new business will decrease 18.6% year-on-year.
The bank's deepening transformation has stimulated strong momentum and its operating performance has grown steadily. In 20021year, the operating income was1693.83 billion yuan, a year-on-year increase of10.3%; The net profit was 36.336 billion yuan, a year-on-year increase of 25.6%. Ping An Bank's asset quality remained stable and its ability to offset risks continued to increase. At the end of 2002112, the NPL ratio was 1.02%, which was 0. 16 percentage points lower than that at the beginning of the year. The provision coverage ratio was 288.42%, up 87.02 percentage points from the beginning of the year. Retail transformation continued to break through development, creating a new "five in one" model of interconnection and organic integration of open banks, AI banks, remote banks, offline banks and comprehensive banks. 202 1, retail business revenue increased by 8.4%, and retail business net profit increased by 17.3%. The asset management of retail customers (AUM) was 365,438+82,634 million yuan, an increase of 265,438+0.3% compared with the beginning of the year.
As of 202 1, 12, and 3 1, the company's insurance fund investment portfolio was nearly 3.92 trillion yuan, an increase of 4.7% over the beginning of the year. Affected by the fluctuation of capital market, the downward trend of market interest rate and the increase of impairment reserve, the net return on investment in 20021year was 4.6%, and the total return on investment was 4.0%. 20 12-202 1 year, the average annual net return on investment of 10 is 5.3%, and the average annual total return on investment of 10 is 5.3%, both of which are higher than embedded value's long-term return on investment assumption (5%) and continue to lead the industry. 202 1, the operating profit of securities business and other asset management businesses achieved good growth.
202 1, China Ping An deepened the construction of "financial technology" and "financial ecology" and continued to explore innovative business models. The total revenue of science and technology business reached 99.272 billion yuan, up 9.8% year-on-year; The operating profit of returning to the mother was 7.948 billion yuan, a year-on-year increase of 65,438+09.5%.
Continue to increase research and development efforts and continue to deepen core technical capabilities. By the end of 20021and 12, the number of scientific and technological patent applications of the company had increased by 7,008 compared with the beginning of the year, reaching a total of 38,420, ranking among the top international financial institutions. The number of patent applications for artificial intelligence jumped from the third place in the world to the first place, and the number of patent applications for financial technology and digital medical care also ranked first in the world.
Leading technology will be widely used in major financial industries. Technology will empower finance, promote sales, improve efficiency and control risks. By the end of 20021and 12, Ping An AI agents had covered 2 158 scenes, and the service volume of AI agents was about 2.07 billion times, covering 84% of Ping An's total customer service volume. The sales scale of AI agent-driven products is about 275.8 billion yuan, accounting for 29.3% of the total sales scale of agent products.
Ping An has continuously upgraded the strategy of medical and health ecological circle to create "China version of joint health". Innovatively launch a group management medical model with "HMO family doctor O2O" as the core, open up the closed loop of supply, demand and payment, and provide customers with "worry-free, time-saving and money-saving" medical and health services. The synergistic effect between the medical and health ecosystem and the main financial industry is gradually emerging. Nearly 63% of Ping An's 227 million individual customers use the services provided by the medical and health ecosystem at the same time, and the average number of contracts signed and the average AUM are 40,000 yuan, which are 1.6 times and 3.0 times that of individual customers who do not use the medical and health ecosystem services, respectively. By the end of 20021and 12, Ping An Smart Medical has served 187 cities and over 45,000 medical institutions, benefiting about1320,000 doctors and10.48 million patients with chronic diseases. Ping An's own team of doctors and external doctors have signed more than 40,000 doctors, and there are more than 1 000 cooperative hospitals, covering 99% of the top three hospitals, achieving full coverage of the top 100 hospitals; There are 96,000 cooperative health management institutions and 202,000 cooperative pharmacies.
Ping An Health, as an important part of Ping An Medical and Health Ecosystem, takes members' exclusive family doctors as the entrance, covering five medical and health service scenarios: health management, sub-health management, disease management, chronic disease management and pension management, and creating an online and offline integrated "medical and health" service platform. As of 20021,65438+February, 3 1, Ping An Health had nearly 423 million registered users; In 20021year, the cumulative number of paying users increased rapidly to more than 38 million. 202 1, operating income increased to 7.334 billion yuan.
Lufax Holdings actively serves small and micro enterprises, continuously promotes strategic transformation and maintains stable business growth. In 20021year, the operating income was 6183.5 billion yuan, a year-on-year increase of18.8%; The net profit was 65.438+0.6804 billion yuan, a year-on-year increase of 36.0%. The balance of management loans increased by 265,438+0.3% compared with the beginning of the year, and the overdue rate for more than 30 days was 2.2%.
All-in-one financial account service promotes the digital transformation of financial services ecology and continuously improves business performance. Operating income in 20021year increased by 24.8% year-on-year to 410.32 billion yuan; The number of high-quality customers increased from 202 to 796, among which the number of million-level cooperative customers increased from 44 to 2 12.
Car home promoted the upgrading of ecological strategy and actively created a new business pattern, achieving an operating income of 7.237 billion yuan and a net profit of 2.582 billion yuan. Thanks to the transformation of marketing methods of automobile manufacturers and dealers and the continuous digital transformation, the income of online marketing and other businesses increased by 1 1.6% year-on-year, accounting for 30.9%. Car home was listed on the Stock Exchange for the second time in March 20021year, and was approved to be included in the Hang Seng Composite Index in early June 20021year.
202 1, China ping an actively practices corporate social responsibility and contributes to the sustainable development of society. By the end of 2002165438+2, the accumulated investment exceeded 5.9 trillion yuan, fully supporting the development of the real economy; Comprehensively deepen the work of green finance, with the scale of green investment and financing reaching 224.58 billion yuan, the scale of green banking reaching 8981300 million yuan, and the original insurance premium income of environmental sustainable insurance in 20021year reaching 44.569 billion yuan; By the end of 2002112, we had devoted ourselves to rural revitalization, continued to promote the "Three Villages Project", and provided a total of 418.5 million yuan for poverty alleviation and industrial revitalization.
Looking forward to 2023, Ma Mingzhe, Chairman of China Ping An, said that the company will continue to practice the initial intention of "people-centered, national rejuvenation as its own responsibility", firmly promote the strategic vision of "the world's leading comprehensive financial and medical health service provider", comprehensively deepen the high-quality development centered on life insurance reform and digital empowerment, promote the reconstruction of new value culture internally, strengthen its core competitiveness, actively fulfill its corporate citizenship responsibilities externally, and create for customers, shareholders and society.
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