This is the Health Management Center of National Taiwan University Hospital, the "hardest to make an appointment" health examination center in Taiwan Province Province. Warm decoration separates it from general hospital departments, and the atmosphere here is slightly different from the tense and solemn atmosphere of the hospital, which is more warm and comfortable.
National Taiwan University (NTU) has been conducting health checkups for many years, and is in a leading position in the health checkup industry in Taiwan Province Province. It has continuously optimized and simplified the process, and changed the health checkup from a "protracted war" that originally took one week to a task that 90% of customers can complete in one day.
In 2003, the Health Management Center of National Taiwan University Hospital was formally established, claiming to be a health goalkeeper with parallel examination, treatment and research. /kloc-Today, 0/5 years later, we can know from the number of appointments that the National Taiwan University Health Examination Center really did it-if there were no customer appointments a year ago, there were only 450 customers a week, it would be difficult to experience this top-level health examination tour.
The key of health examination center lies in "people"
What is the core factor that National Taiwan University Health Inspection Center wins the favor of Chinese people? Qiu Hanmo, director of the center, said confidently: "The key is our doctor! Unlike many health check-up centers, where doctors or doctors are responsible for all health check-up contents, all the health check-up items in the National Taiwan University Health Check-up Center are independently responsible by doctors of various subjects.
"In addition to the 10 full-time doctors in the health check-up center, there are many doctors in the center who are also responsible for seeing doctors and performing operations on various subjects." Yang Shuting, deputy manager of the center, pointed out that 40 to 50 doctors from various subjects enter and leave the health check-up center every week to perform physical examination tasks.
"The biggest advantage of letting doctors who really see a doctor do physical examination tasks is that they are more sensitive to diseases, even if it is only a slight lesion, it will not be easily let go. Over the years, the center has screened more than 500 cancer patients and received timely treatment.
Gastroenteroscopy is the trump card of National Taiwan University Health Examination Center.
If we talk about the trump card project of National Taiwan University Health Inspection Center, it must be endoscopy. The number of new cases of colorectal cancer in Taiwan Province Province exceeds10.5 million every year, ranking first for 9 consecutive years. In order to avoid becoming one of 15000 people, customers who come for physical examination attach great importance to gastrointestinal endoscopy.
When doing endoscopic examination, it is also important to check whether there are tumors and polyps in the intestine, because many colorectal cancers are caused by the deterioration of polyps. If suspicious polyps are seen and removed, the risk of cancer will be greatly reduced.
However, it is not easy to do an endoscope, including fasting certain foods for three days before examination and then anesthesia. The whole process needs a lot of manpower and material resources to operate. If there are polyps in the intestine that need to be removed, you must have another operation.
"In fact, polypectomy is not a major operation, but endoscopy is very troublesome. If problems can be found and dealt with immediately, it is a way to improve efficiency. Most hospitals dare not cut polyps rashly during examination, because the executors of gastrointestinal endoscopy are not necessarily doctors specializing in this field. However, the doctors who do gastrointestinal endoscopy in the health examination center of National Taiwan University are all attending doctors in this department. At the same time, if polyps are found, they can be directly removed, which saves subsequent troubles.
As a result, medical and personnel costs have been greatly reduced, and gastrointestinal endoscopy has become the center's ace project. The center is also quite aware of the importance that customers attach to gastrointestinal endoscopy, so there are as many as three lines of endoscopes running at the same time every day.
Physical examination is either the most expensive or good.
At present, the most powerful nuclear magnetic resonance (MRI) and computed tomography (CT) will naturally not be absent from the National Taiwan University Health Inspection Center. However, unlike the "customer-specific instruments for health examination" advertised by some health examination centers, the MRI and CT instruments of National Taiwan University Health Examination Center are used by hospital departments.
"In fact, it is really unnecessary for the health examination center to specialize in magnetic resonance imaging and computed tomography, because if these instruments are only used by health examination customers, other idle time will be a waste of medical resources," Yang Shuting pointed out. Qiu Hanmo emphasized that the more expensive the physical examination, the more exclusive it is. The focus is on the supporting doctor resources behind the physical examination.
Besides, it is not enough to have good instruments without good quality control. The quality control of NTU is a model of Taiwan Province. Qiu Hanmo pointed out that, for example, international standards require colonoscopy, and the cecum ratio is above 95% to be qualified, but National Taiwan University has achieved 99.6, nearly 100%.
Customer center service
As a matter of fact, health check-up services can be provided everywhere, so why bother to grab places? Some people even want to go to Taipei from South Taiwan Province Province for check-ups?
"Because customers attach great importance to the explanation and treatment during and after physical examination", physical examination is only a means to make people healthy. The most important thing in physical examination is how to solve customers' doubts and give reliable treatment.
"As soon as the customer enters the health check-up center, there will be a special health check-up technician to carry out group and individual health education, and then the doctor will discuss the customer's condition separately and increase or decrease the health check-up items according to the customer's needs. The exclusive health checkup is accompanied by the whole process. Therefore, even if the customer is not awake after completing the endoscope, there is no need to worry about what health check-up items he missed in a daze.
After the inspection is completed, if the health inspection center finds problems that need to be dealt with in time, and the customer will not return to the center for a short time to listen to the report, the center will call you in time. Once the clients need to take further medical actions, the team of NTU Hospital will take over the follow-up tasks. This way of "one-stop operation of large hospitals" is also a key factor to make health checkup customers trust.
Research energy to create better medical resources
As the affiliated center of Taiwan Province National Taiwan University Hospital, National Taiwan University Health Examination Center also attaches great importance to the importance of "research". Qiu Hanmo pointed out that only when research and service go hand in hand can better medical resources be created. Therefore, there are several research rooms in the center, which are dedicated to analyzing the physical data agreed by these physical examination clients, promoting medical progress through research, and feeding back these data to the public who use medical resources.
Adjust the appointment method, and high-quality health checkups will no longer be seen or eaten!
Qiu Hanmo pointed out that people in China pay more and more attention to health examination. Even during the financial tsunami in 2008, the number of people receiving health checkups did not decrease, which shows that health checkups have become a "necessity".
However, such a good physical examination resource only has about 1 000 places every year, which is a medical service that most people in Taiwan Province Province can't eat. For example, after registration, you have to wait for a year to get a physical examination, and the waiting time in the middle is a bit too long; And through online registration, many people who are unable to use the website have lost the opportunity.
Therefore, the National Taiwan University Health Examination Center is now optimizing the registration method and adjusting the health examination package, hoping that people who really need it can get health examination resources.
"In the future, you can only make an appointment for the center six months in advance, and a certain number of places will be released at the beginning of each month. These methods all hope that people can get the needed services in the shortest time when they need them. The new adjustment will be officially launched in the following year, when we can see the service achievements of the National Taiwan University Health Inspection Center advancing with the times.