Step 2, after the health specialist confirms the basic information of the customer, he initially understands the problems that the customer needs to consult;
Step 3, the health specialist selects the appropriate health management experts for the customers and transfers them immediately;
Step 4: After the transfer, the health management expert can answer the customer's questions. If the expert's seat is busy, the health specialist will call back the customer and transfer it to the health management expert to answer the customer's questions.
China Merchants Cigna's telephone doctor is open to all users, as long as they provide valid ID card and mobile phone number information, they can handle it for free.
Extended data:
Telephone doctors have the following two main advantages:
1. communicate before diagnosis and treat correctly in time.
Pre-diagnosis communication is helpful for doctors to fully understand the patient's condition and medication, and reduce the psychological pressure of patients when they see a doctor; In addition, the hospital now has a long waiting time and a short time to see a doctor, so communication before diagnosis is more important. Telephone doctors help patients understand the condition and choose the right direction and path before diagnosis, so that patients can avoid detours.
2. Post-diagnosis consultation, rapid and appropriate follow-up.
Because most diseases cannot be cured at one time, patients often need regular or irregular follow-up, but patients often give up follow-up because it is time-consuming, expensive and laborious, thus missing the opportunity for treatment. Telephone doctors can undoubtedly alleviate this problem. Telephone doctors can help patients get professional follow-up guidance quickly after diagnosis, so that patients can avoid disease recurrence or other adverse effects in time.
Baidu Encyclopedia-China Merchants Cigna Life Insurance Co., Ltd.
China Merchants Cigna official website-How to use the telephone doctor of China Merchants Cigna?