The real name of the bus has been authenticated, but the health code status cannot be obtained.

If you register the health code, the health status will be gray after scanning the code. Please check the registration channel of the health code. If you apply for a health code through Alipay, it is recommended that you use Alipay for boarding registration. If you apply for a health code through WeChat, it is recommended that you register with WeChat. You can also improve the health code through Alipay/WeChat and use it.

Scan the QR code to show that the real-name authentication has been completed, but the "health code" in the personal information on the page is red or yellow, indicating that your health status does not meet the traffic requirements for the time being. If it is gray, please click the arrow on the right side of the health code as soon as possible to enter the corresponding page and improve your health code information. Under the above circumstances, the staff have the right to refuse their ride.

According to the relevant regulations on the application of health codes in the province, for the elderly, minors or those who cannot apply for health codes through smart phones due to special circumstances, family members or community cadres can apply for them on their behalf, and they can show pictures or paper "health codes" when traveling. If it is really impossible to handle it, you can travel with the health monitoring certificate issued by your community; If such groups take public transport, they must swipe their cards with real-name registration system cards such as student cards, old-age cards and cards for the disabled and the blind. If you don't have a real-name card, you must bring a valid identity document, and the on-site staff will enter the real-name information on your behalf. When such groups take a taxi, they must carry valid identification, and the driver will enter the real name information on their behalf. If there are other passengers, one of them can enter information.

Passenger registration information data (including personal contact information, travel time and vehicle information) will be encrypted and stored in a dedicated server in the cloud to ensure the reliability and security of passenger information. Wuhan Municipal Transportation Bureau will strictly protect personal privacy and personal information security according to law. In addition to providing passenger information to the health and disease control departments for epidemic prevention and control, the personal information of passengers will be kept strictly confidential and will not be abused or leaked.