1 daily nurse-patient communication skills
1. 1 Create a good environment and atmosphere.
Nurses should establish a safe and harmonious nursing environment conducive to patients' early recovery, so that patients can maintain a good attitude in the process of receiving treatment and nursing, and cooperate with treatment and nursing to the maximum extent. At the same time, we should fully respect patients' rights, safeguard patients' interests, use gentle and sincere language and take pains to answer questions, so that patients feel at home. [Collected by Medical Education Network]
1.2 What the patient is in a hurry and what the patient thinks.
During hospitalization, patients have to face the torture of diseases and have great psychological pressure, especially when their illness is serious, their words and actions are usually too excited. Nurses should understand, understand and give corresponding help, make them face the disease correctly, cooperate with the treatment of the doctor in charge, and encourage them with harmonious and considerate words to enhance their confidence in overcoming the disease.
1.3 timely understanding of patients' needs
Nurses must respond to patients' information and non-verbal information in time. This can not only deal with patients' problems in time, meet patients' needs, but also make patients feel respect and care, thus deepening the relationship between nurses and patients [1].
1.4 Provide relevant health information and carry out health education.
Nurses provide health education and information for patients anytime and anywhere in nursing practice. If the patient shows anxiety and fear in the face of painful examination or treatment, the nurse should communicate with the patient in time, understand the emotional reaction of the patient, give explanation, explanation and comfort, and help him recover as soon as possible.
1.5 Moral integrity and respect for patients' privacy.
Due to the need of treatment and nursing, patients need to tell some personal privacy to medical staff [1]. Nurses should have good professional ethics and keep patients' privacy. Unless there are special circumstances, the patient's consent must be obtained before telling others.
2 communication skills under special circumstances
In nursing work, we will meet all kinds of patients, and their performances are also very different, so nurses need to use communication skills to communicate with patients flexibly.
2. 1 Angry patients
Generally speaking, patients are angry for a reason. At this time, nurses should not lose patience and be angered by the patient's words or actions. They should be emotional and rational, regard their anger as a healthy response, try to let patients express and vent their anxiety or dissatisfaction, understand their needs, communicate with them as much as possible, relieve their psychological pressure, solve their problems, stabilize their emotions and restore their balance as soon as possible.
2.2 Patients with serious diseases
When the patient is seriously ill or in a critical state, the communication time with the patient should be shortened as much as possible. For patients with conscious disorder, the nurse can repeat a sentence, talk to the patient repeatedly in the same tone, and observe the patient's reaction.
2.3 The patient's requirements are too high
Generally, patients who are too demanding may think that they have not attracted enough attention or sympathy from others after their illness, thus attracting others' attention in a demanding way. At this time, nurses should communicate with them more and allow patients to complain. While expressing understanding to patients, we can make patients feel the care and attention of nurses through silence or listening. But its unreasonable demands should be limited. [Collected by Medical Education Network]
2.4 Sad patients
When a patient is terminally ill or encounters a big psychological blow, he will feel lost, depressed and sad. Nurses can encourage patients to express their grief in time and allow patients to be alone. You can also use the skills of encouragement, venting, listening and silence to express your understanding, care and support for patients, spend more time with patients, let them get through their grief and restore calm as soon as possible [1].
In short, good nurse-patient relationship and communication is the basis of good nursing effect [2]. Nurses should learn to master a variety of communication skills, understand and meet patients' physical and mental needs through effective nurse-patient communication, and make patients recover as soon as possible.
refer to
1 Li Xiaomei. Introduction to nursing. Changsha: Hunan Science and Technology Press, 200 1, 83-85.
2 Zhao Changyun and Fan. Application of nonverbal communication in nurse-patient relationship. Journal of Practical Nursing, 2002, 18 (6): 73.
Authors: 262500 Shandong Weifang Yidu Central Hospital.