1. The time of accident claim is determined according to the nature of the case claim. There are compulsory insurance and commercial insurance. Although similar, there are still differences. It is generally determined according to the size of the loss.
2. After receiving the report from the customer, the insurance company will contact the customer to investigate and determine the loss within 30 minutes.
3. After receiving the claim of the insured or beneficiary, it shall timely verify the time interval from the start of the loss-fixing task to the end of the loss-fixing task. If the situation is complicated, it shall be verified within 30 days unless otherwise agreed in the contract.
4. The time limit for compensation in auto insurance cases needs to be determined according to the size of the loss:
(1) less than 5000 yuan1working day
(2) 5,000-30,000 yuan for 3 working days
(3) 30,000-50,000 yuan for 5 working days
(4) 65438+100000 yuan, 15 working days.
(5) Special models, rare models and other models that cannot be fixed in time due to accessories shall be determined through consultation with customers.
5. Time interval from completion of file collection to compensation:
(1) Non-man-made injuries/cases where the amount below kloc-0/0,000 yuan meets the requirements of "1 hour payment notice" 1 0,000 yuan/0/hour; Other circumstances; 1 working day
(2) Non-personal injury accident: 3 working days 1 0,000-30,000 yuan.
(3) Non-human injury causes 30,000 yuan to 50,000 yuan in 3 working days.
(4) Non-human injury caused more than 50,000 yuan in 7 working days.
(5) 7 working days for personal injury accident.
(6) Pay compensation within 10 day from the date when the company and the customer reach a compensation agreement.
6. Send a notice of refusal to pay compensation to the insured or beneficiary within three days from the date of verification, and explain the reasons.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.