1, call the report phone directly to report;
2. You can complain to the Health Bureau or the Food and Drug Administration or the local medical association.
3. You can complain and report to the health administrative department;
If you want to pursue criminal responsibility, you can report it to the procuratorate, and it is best to provide evidence or clues to prove the facts of the crime.
What is 1. 12320?
12320 is a government public welfare hotline set up by the Ministry of Health. It was launched on February 9, 2005, and was put on trial in 2006. 20 12 will be fully launched at the end of this year. 201March 2320, the public health telephone was officially renamed as 12320. The telephone covers all parts of the country and serves everyone in China.
Second, the service content
12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accepting public complaints and reports, initially forming an appeal expression mechanism, a contradiction resolution mechanism and a rights protection mechanism, and smoothing the communication channels between the government and the public; Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses. For the general public, if you want to confirm whether it is safe after the recent vaccination, you can call 12320 for consultation. The national portal website 12320 has been opened, and the public can consult health online. If you have any suggestions or comments on 12320, you can also leave a message in the interactive garden column. After the nationwide 12320 is fully opened, the online complaint reporting function will be gradually opened.
Third, the main responsibilities
Accepting public reports on public health emergencies and cases of violation of health laws and regulations; Accepting public complaints about emergency handling of public health emergencies; Accept public opinions and suggestions on public health work; To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China; The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.
legal ground
"Notice of the Ministry of Health on Printing and Distributing" Article 6 The administrative department of health shall establish and improve the following systems to ensure the implementation of the responsibility system for health administrative law enforcement:
(a) the system of collective discussion of persons in charge of major administrative penalties;
(two) health administrative law enforcement documents and file management system;
(three) the management system of confiscated goods;
(4) Health supervision and inspection system;
(five) fault accountability system;
(six) the training system of health laws, regulations and rules;
(seven) health supervision information statistical reporting system;
(eight) health administrative law enforcement evaluation and reward and punishment system.