Beijing Unicom said that this AI intelligent voice robot will automatically identify keywords according to citizens' answers, and can classify and explain some simple demands such as pop-up information and location information. For example, whether you are in Beijing, whether you have done nucleic acid testing, whether it is related to time and space, and so on. With the continuous training and optimization of intelligent voice robots, the "humanization" level of robots will continue to improve.
It is reported that the intelligent voice robot of Beijing Health Treasure Pop-up Window was launched on March 2009 10, and by June 2009 10, the intelligent robot * * had connected 202,284 calls from citizens, and accepted 50,408 calls from citizens10, of which the No.3 and No.5 pop-ups10 were handled manually. The opening of the intelligent voice robot of Beijing Health Treasure Pop-up Window also answered many citizens' simple questions about pop-up.
It is understood that 12345 citizen service hotline provides intelligent services according to "1", mainly answering simple pop-up consultation questions, and intelligent robots inform specific solutions; If you need manual service, you can press "2" to directly queue up for consultation.
Source Beijing Daily
Intern reporter Xia Hua
Process Editor wuyue