1 define your responsibilities and give full play to the role of "locomotive"
"the train runs fast, all by the front." The head nurse plays the role of locomotive in the nursing unit of the department, maintains an atmosphere in the management work, enables the nurses in it to coordinate their work and effectively realize the nursing objectives of the department. The head nurse's job responsibility is big, involving a wide range, trivial and complicated. Because of the particularity of her position, the head nurse bears a variety of examples in her work. Henry mintzberg, an administrative scholar, summed it up as a "ternary" role model based on the analysis of the working characteristics of head nurses. He believes that the head nurse mainly undertakes the roles of interpersonal relationship, consultation and decision-making [1]. To give full play to the role of head nurses, we should not only have solid professional theoretical knowledge and skilled operation skills, but also have certain nursing management experience, good communication skills, high sense of responsibility, good organization and coordination skills, and most importantly, we need physical and mental health. At the same time, we should pay attention to the long-term role of non-power influence in the work, establish a high prestige in the department with our own virtue and ability, and make all the work carry out more smoothly.
2. Establish rules and regulations to do a good job in nursing monitoring and quality management.
In order to ensure the steady improvement of nursing quality in departments and avoid all kinds of accidents and disputes, it is very important to improve the nursing management system in departments. Any nursing work should have rules to follow and evidence to follow. On the basis of the original hospital system, according to the characteristics of departments, the law of things development and the new problems in work, corresponding measures and systems are formulated to meet the needs of different people and different tasks. From internal rules and regulations to standardized and standardized working procedures, as well as operating specifications and emergency handling procedures of instruments and equipment. , a comprehensive and systematic classification summary, at the same time pay close attention to the "three basics" training, practice internal strength, so that all levels of personnel can be competent for their posts, the nursing work flow of departments is smooth, and all unsafe factors are avoided as much as possible. Perfecting the system is the premise, implementation is the guarantee and strengthening supervision is the key. In order to ensure the control of nursing quality, as a head nurse, we need to be focused, centered, targeted, prioritize, and pay attention to regular and irregular follow-up and rounds in our work. Inspection should not be a mere formality. If problems are found, they should be rectified in time and strictly monitored.
3. Coordinate the relationship and promote the harmonious development of the nursing team.
Coordination is the core of good management. The head nurse's communication and coordination function is mainly to upload and distribute, coordinate the left and right internal and external relations, and make the nursing work go smoothly in the hospital. When dealing with superiors, we should straighten our position, respect the opinions and opinions of leaders, be not good at expressing opinions on matters that need to be decided by leaders, deal with them calmly, ask for instructions and report more, and at the same time, don't lose the principle of doing things by ourselves, and don't echo and blindly follow; Treating department nurses is not only a superior-subordinate relationship, but also a sister relationship. We need strict requirements in our work, regardless of thickness, and we need more attention and care in our lives to make everyone feel at home in the department. Although the division of labor is different, the therapists are an inseparable whole. We should have more contacts and exchanges, stress principles and methods, strive to seek common ground while reserving differences, and jointly accomplish medical tasks. Treat the wounded and sick with more understanding and respect, let the whole process of quality service run through the whole nursing work, and at the same time pay attention to mutual communication and put yourself in the shoes, so that some disharmonious factors between nurses and patients will no longer exist; Treat other functional departments and adjacent departments of the hospital. Although the departments are independent, they are interdependent. We should pay attention to the ways and means of doing things, respect each other and keep close contact, so as to build a bridge of communication for better patient service and make the process smooth, simple, safe and effective. The coordination ability of head nurses also affects the overall level of nursing team. The head nurse can handle all aspects of the relationship well, and the effect is obvious, the relationship between superiors and subordinates is harmonious, and the enthusiasm, self-motivation and unity of the nursing team in the department will be effectively improved. If the relationship at all levels is tense, it will also hit and weaken the overall strength and image of the nursing team. Head nurses are good at handling and coordinating relationships and should practice as necessary skills.
4 create a departmental culture and establish a team spirit.
Department culture is the mental outlook shaped, cultivated and refined by the department in the long-term medical practice, which reflects the understanding, attitude and concept of the department group to the problem and stipulates the specific forms of activities and behaviors of the whole department [2]. Head nurses and department directors are leaders, advocates and practitioners of department culture construction. Without the head nurse's personal demonstration, it is impossible to promote the cultural construction of the department. Her words and deeds directly affect the overall construction of the department. While pursuing economic income, departments should pay attention to improving the quality of people's spiritual civilization, create a strong cultural atmosphere in the department, not only keep people in mind, but also create achievements of both material and spiritual harvest. Strengthen the construction of medical ethics, advocate strict work style, optimize service process, coordinate internal and external relations, help each other, learn from each other, promote each other, continuously increase collective cohesion and establish team spirit.
5. Strengthen personnel training.
Finding talents, making good use of talents and cultivating talents are the internal sources to improve the quality of nursing in departments. The head nurse should have a long-term vision, pay attention to the training of talent echelon, teach students according to their aptitude, tailor their clothes, give full play to their personal advantages, constantly tap their personal potential and mobilize everyone's enthusiasm, so as to better complete the nursing task. Head nurses should create learning opportunities for everyone as much as possible, not only do a good job of self-guidance, but also constantly strengthen multicultural learning according to the needs of work, encourage nurses to participate in continuing education, enrich cultural connotations, and constantly update their knowledge to meet the needs of clinical work changes.