1. Check the network connection: Make sure the network to which the device is connected is normal, and try to reopen the platform.
2. Clear the cache: Sometimes the functions of the platform will not work properly because of caching files. You can try clearing the cache of your browser or application, and then log in again.
3. Update the application or browser: Make sure to use the latest version of the application or browser. Outdated versions can cause compatibility problems.
4. Replace the device or browser: If you still can't use the platform after trying the above methods, you can try to access the platform on other devices or browsers to see if you can solve the problem.
5. Contact technical support: If the above methods still fail to solve the problem, it is recommended to contact the technical support team of Shanxi Health Service Platform to reflect the problem to them and seek further help and solutions.