Establish a communication and coordination mechanism. Communication and coordination refers to the ability of managers to properly handle the relationships between superiors, peers and subordinates and mobilize the enthusiasm of all parties. Effective communication and coordination is conducive to the healthy development of enterprises. How to establish a communication and coordination mechanism?
Establish a communication and coordination mechanism 1 1. For managers, we must first realize the importance of communication.
Communication is the high realm of management, and many business management problems are mostly caused by poor communication. Good communication can make interpersonal relationships harmonious, accomplish tasks smoothly and achieve performance goals. Poor communication will lead to poor productivity, poor quality, poor service and increase costs.
Second, establish a benign communication mechanism within the company.
The realization of communication depends on a good mechanism: first, through formal communication channels, such as monthly meetings, weekly meetings and symposiums. The second is through informal communication channels. Such as e-mail, weekend trips, small parties, etc. No matter what form of communication, as long as employees speak and say what they want to say. Example: Wang is always the boss of a listed company in Shenzhen. He is very good at communicating with employees. Although the company's marketing network is all over the country and its business team is huge, no matter how busy Mr. Wang is, he will take time out of his busy schedule to personally call or write to employees. Therefore, even ordinary salesmen in the distance will feel close to the company. The company receives suggestions from front-line employees all over the country every month, and those who adopt these suggestions will be rewarded.
Third, the boss is a stimulating factor of enterprise productivity.
Is the boss important? Generally speaking, you would definitely say yes. But why is it important? Is it because of investment? No, if the boss only invests, it can only be regarded as a boss with investment significance. A successful boss should have extraordinary leadership. He is the stimulating factor of enterprise productivity, the symbol of enterprise spirit and the embodiment of enterprise culture. Whether a benign mechanism can be established depends on whether such a culture is constructed. There is a saying that "what kind of boss has what kind of corporate culture!" . In order to establish an open communication mechanism, the boss should set an example and establish an "open and shared" corporate culture within the company.
Fourth, how to communicate in a way that employees can accept.
Understand employees, not according to their own thinking mode. Similarly, communication must be conducted in a way acceptable to employees. Good communication is an investment, an intangible investment. What enterprises lack is investment in this area. Practice has proved that tapping internal productivity must start with communication.
5. Communicate with employees with a good attitude.
When communicating with employees, you must put yourself in the position of employees and be "open-minded", "heart-to-heart" and "put yourself in the other's shoes". Otherwise, when people are in different positions, there will be psychological barriers, which will lead to unsuccessful communication.
Example: Manager Zhang once worked in a well-known domestic enterprise as the director of the marketing management department of Southwest Marketing Headquarters. Recalling the work scene at that time, he said: "My colleagues and I have always maintained a good team spirit. I attach importance to their feelings, keep in touch with them, listen to their excellent views, and give full play to everyone's strengths. Call me manager Zhang at work, and call me brother Zhang after work. This relationship makes us more efficient than other departments. " The so-called civilian communication means that there is no distance between the two sides of communication.
"Five Hearts" is the premise of communication
(1) the heart of respect.
Managers should respect employees as much as they respect themselves, always maintain an equal mentality, emphasize the importance of employees, and emphasize the subjective consciousness and role of employees. Employees feel that they are respected, so they are encouraged to share joys and sorrows with the enterprise. Respect runs through the enterprise. Respect reflects the quality of managers and enterprises.
(B) the core of cooperation
Performance cooperation rather than employment relationship. The conflict of interest between the manager and the managed cannot be changed, but the working atmosphere of the enterprise can be rewritten through the establishment of cooperative relationship.
(C) the core of service
Treat employees as their own internal customers, and only by satisfying internal customers can we better serve external customers. A manager is a supplier of services to employees. What they need to do is to make full use of the existing resources of the enterprise to provide employees with convenience in work and personal value-added.
(4) the heart of appreciation
Learn to appreciate your employees, not just take responsibility. When a person is appreciated, he will be greatly encouraged. As a manager, you need to treat your employees with appreciation and let them know.
(5) A shared heart
Sharing is the best learning attitude and the best corporate culture atmosphere. Managers and employees constantly share knowledge, experience, goals and everything worth sharing in their work.
In fact, management is actually very simple: as long as we keep good communication with employees, let employees participate and form a bottom-up operating mechanism within the enterprise, we can realize real management. In short, let employees regard work as a happy thing and achieve the greatest success.
Establish a communication and coordination mechanism. Inter-departmental communication and coordination system: the necessity of establishing inter-departmental coordination system
In order to cope with the increasingly complex management practice, enterprises and institutions must carry out specialized division of labor and set up different departments, and the phenomenon of overlapping functions of various departments of enterprises and institutions is inevitable. Therefore, it is necessary to establish a perfect and smooth departmental coordination mechanism, so that all departments of enterprises and institutions can better work together. It can be said that enterprises and institutions should coordinate their responsibilities as long as they have a division of functions. "Division of labor" and "coordination" are twin sisters. Division of labor is for the specialization of functions and the clarification of responsibilities, while coordination is for integrating the advantages of this division of labor and achieving the same business goals. Therefore, the division of responsibilities and coordination mechanism of departments is a concrete work behavior of enterprises and institutions to communicate, adjust and coordinate their internal working relations by using various scientific and effective methods and means, and it is also a system in the work of enterprises and institutions.
Inter-departmental communication and coordination system: the scope of application of departmental coordination system
The scope of division of responsibilities and coordination of departments is the relationship between various departments of enterprises and institutions in their work, including:
1, two or more departments need to assist each other in their daily work;
2, two or more departments have responsibilities for the same matter before and after the convergence;
3, two or more departments need to define the scope of responsibilities for the same matter;
4, two or more departments on the same matter in the work link, evaluation criteria, management objects and other aspects are not unified;
5. The provisions on departmental responsibilities do not clearly define the responsibilities of two or more departments;
6. Other matters that need coordination.
Inter-departmental communication and coordination system: the function of departmental coordination system
The division of responsibilities and coordination of enterprises and institutions runs through the whole process of business activities and plays an indispensable role in the efficient operation of business organizations. The role of coordination is mainly reflected in three aspects: developing overall business, realizing resource integration and improving business performance. The main performance is:
1 to realize resource integration. Although business resources are controlled by different departments, different departments should cooperate with each other and be responsible for the same unit and customers. This "resource integration" includes business integration, system formulation and integration, as well as the rational distribution of responsibilities, rights and benefits to various business departments.
2. Eliminate departmental contradictions. Conflicts between departments and employees in enterprises and institutions are inevitable and must be reconciled through coordination among departments. Because the process of coordination is a "democratic" process of exchanging information, reaching consensus, working together and overcoming difficulties. Through this coordination, the differences between departments can be partially solved or completely eliminated, and an agreement can be reached.
3. Improve business efficiency. On the one hand, "operational efficiency" means promoting the implementation of operational decisions, on the other hand, it means improving operational performance. As long as multiple departments cooperate, a joint system will be formed to improve the efficiency of the overall business.
4. Reduce business costs. The important goal of coordination is to straighten out the relationship between responsibilities, rights and interests of various departments involved in the same business. After strengthening coordination, the business resources of various departments involved in the same matter can be allocated in a unified way. This can reduce conflicts between departments, straighten out the relationship between rights and obligations of various departments on the same matter, avoid the dispersion of business resources, and thus reduce business costs.
Inter-departmental communication and coordination system: the setting of central departments and the status quo of performance appraisal
With the determination of new functions and the development of new business in the center, the setting of various departments in the center has been adjusted, and the division of responsibilities of each department has been clearly defined accordingly. However, it is precisely because of the differences in responsibilities, indicators, assessment, interests, etc., that the coordination between the various departments of the center is not smooth enough, thus affecting the overall business development of the center.
Under the new historical conditions, establishing, perfecting and perfecting the coordination mechanism of departmental responsibilities can better solve the problem of business assistance among various departments in the center, prevent the occurrence of mutual prevarication and inaction caused by overlapping responsibilities or poor connection, thus further improving work efficiency and promoting the healthy development of various business work in the center. To this end, we must ask all departments in the center to establish a global concept, advocate the overall business philosophy, and strive to do the following:
1, quickly improve cross-departmental communication ability, break down departmental walls, overcome communication barriers between departments, break through communication bottlenecks, improve the operation efficiency of the center and enhance the cohesion of the center;
2. Deeply understand the importance of close cooperation between different departments in social competition, and learn to develop cooperative relations with members of different departments instead of competitive relations;
3. Analyze and excavate the main obstacles, difficulties, conflict sources and problems of cross-departmental communication;
4. Learn the skills of effectively handling contradictions between departments, achieve a win-win situation through understanding and service, and comprehensively improve the performance of the center.
5. Change the concept and attitude, treat the departments at the same level as customers, actively cooperate and work together to form a good cultural atmosphere.
Inter-departmental communication and coordination system: principles of inter-departmental coordination mechanism
Trust and cooperation
Enthusiastic and efficient
be united in one's aims
* * * With the development
Establish a communication and coordination mechanism 3 How to examine a person's communication and coordination ability in an interview?
(1) The language expression is clear, accurate and focused;
(2) Actively listen, respect others and correctly understand their feelings, views and opinions;
(3) The ability to effectively use various communication skills to persuade others and influence their opinions or behaviors;
(4) Ability to understand and tolerate other people's behaviors and coordinate and solve contradictions;
(5) The ability to establish and maintain fruitful working relationships.
Interview questions about communication and coordination ability
Communicate with superiors
1. Give an example of your disagreement with your boss. How do you handle these differences?
What should you do if you find that the boss is going to make a major judgment mistake?
3. Think about the boss you used to work for. What do you think are their shortcomings in their work?
4. What would you do if you had to change someone taller than you in the company, and everyone in the company knew that this person was rigid in thinking and working?
Communicate with colleagues
What should you do if your manager asks you to tell one of your colleagues to "leave if you don't behave well"?
6. If the company is going to send you and a colleague who has a very bad relationship with you on a business trip abroad, and you are in charge, how will you complete the task? 7. Suppose you work in a certain department with outstanding achievements and are affirmed by the leaders. But at the same time, you find that your colleagues are increasingly isolating you. What do you think of this problem? what are you going to do？
8. Please give an example to explain when you and your colleagues have different opinions at work, what is the other party's point of view, what is the other party's argument, and how do you resolve the differences?
Interdepartmental communication
9. Please tell me an experience: in order to complete a certain job, you need another department to provide very important information; But another department thinks that collecting information for your department is not their focus. How should you solve this problem?
10, when you need the assistance of other departments in your work, how do you get the cooperation from other departments? Please give an example.
1 1. Please tell me a time when you had a conflict with other departments because of the coordination between departments. How is the problem solved? What role did you play in solving this problem?
Communicate with customers
12. If you are asked to speak at the company's customer appreciation meeting, how should you prepare your speech as the sales director?
13. What would you do if you received a phone call from a customer complaining that you knew you couldn't solve his problem immediately?
14. At a customer promotion meeting, a customer asked the speaker a question, but he couldn't make it clear. As a speaker, you must understand what he said. What would you do?