First, the service content
The 24-hour manual service in National Health Commission covers a wide range of contents, including but not limited to disease prevention and control, health consultation, medical resource allocation, and health policy interpretation. The public can get relevant information and answers at any time by calling a specific service hotline or online platform.
Second, the service form
There are various forms of 24-hour manual service in National Health Commission, including telephone hotline, online customer service and email consultation. This diversified service form meets the consulting needs of different public and makes the service more convenient and efficient.
Third, the meaning of service.
The establishment of 24-hour manual service by the National Health Commission is of great significance for improving public health literacy, popularizing health knowledge and optimizing the allocation of medical resources. By answering public questions in time and providing scientific and accurate health guidance, it is helpful to enhance the public's awareness and ability of self-care and promote the construction of a healthy China.
Fourth, service improvement.
In order to continuously improve the service quality, the National Health Commission is constantly improving and optimizing the 24-hour manual service. This includes strengthening the training and management of service personnel and improving service efficiency and accuracy; At the same time, we are actively exploring new service modes and means to better meet the needs of the public.
To sum up:
The 24-hour manual service of the National Health Commission is an important public health service, providing all-weather health consultation and help to the public. Through diversified service forms and timely and accurate service contents, it is helpful to improve public health literacy and optimize the allocation of medical resources. In the future, the National Health and Health Commission will continue to improve and optimize this service to better serve the public's health needs.
Legal basis:
Constitution of the people's Republic of China
Article 2 1 stipulates that:
The state develops medical and health services to ensure people's health. The state develops sports undertakings, carries out mass sports activities and strengthens people's physique.
People's Republic of China (PRC) Basic Medical Care and Health Promotion Law
Article 6 provides that:
People's governments at all levels should give priority to people's health, integrate health concepts into various policies, adhere to prevention first, improve the health promotion system, organize the implementation of health promotion plans and actions, promote national fitness, establish a health impact assessment system, and incorporate the improvement of citizens' main health indicators into the government's target responsibility assessment. The whole society should care about and support the development of medical and health undertakings.