Summary of Pharmaceutical Work in 2020
The past 20 years have been a crucial year for our company to step into rapid development and make solid progress in all work. Under the correct leadership of the company, the operation and management of _ _ pharmacy has achieved remarkable results, and the sales revenue of products has exceeded 2 million yuan in one fell swoop, reaching 2.25 million yuan, a record high, an increase of 65,438+060% over last year, said the annual work summary of the pharmacy manager. The main work in the past 20 years is summarized as follows:
I. Sales situation
The total sales revenue of products in 20 years was 2.25 million yuan, accounting for 2. 6 times, these achievements, in addition to the efforts of our employees, are inseparable from the correct decision of the company and the active support and cooperation of various departments of the company.
Second, enterprise management.
1. Usually pay attention to improving the professional quality of employees and actively participate in product knowledge training and promotion skills training organized by the company.
2, according to different consumers, adopt different promotion methods, be good at grasping customer consumption psychology, and introduce products in a targeted manner.
3. The implementation of the membership card system has stabilized a part of the customer base and enhanced the popularity of pharmacies.
4. Check the shortage in time, actively purchase new special drugs for customers and provide home delivery service.
Third, there are problems.
1. The application for medical insurance designated pharmacies has not been completed, and many customers have been lost.
2. The membership card has just been implemented, and many details are not perfect enough to make the membership system play a greater role. For example, the introduction of member-priced goods has not formed a long-term mechanism.
Chapter 2: Annual work summary, pharmacy manager and his work plan for the new year.
I. Main indicators
(1) profit
The profit plan for the year of 20__ is RMB _ _ million, which is _ _% higher than the estimated RMB _ _ million in 20__.
(2) Operating income
In the year of 20__, it is planned to realize an operating income of RMB _ _ _ _, an increase of RMB _ _ _ _ _ or _% over the estimated RMB _ _ _ _ _ _.
(3) Total wages and number of employees
The total planned salary in 20__ years is _ _ million yuan, an increase of _ _% over the estimated _ _ million yuan in 20__ years; The total number of personnel in 20__ years is _ _; The per capita profit level has increased from RMB _ _ million predicted in 2000 to RMB _ _ million in 2000.
(4) Per capita operating income and efficiency
The per capita operating income in 20__ years is RMB _ _ million, which is _ _% higher than the expected RMB in 20__ years; In 20__ years, the business area will be _ _ square meters, and the floor efficiency is expected to increase from 20__ _ million yuan to 20__ _ million yuan.
(v) Membership development goals
In 20__, the sales of members reached RMB _ _ million, an increase of _ _% over the estimated RMB _ _ million in 20__; Membership sales accounted for _ _%, an increase of _ _% compared with the _ _% predicted in 20 years; Develop _ _ members, an increase of _ _% over the expected _ _ members in 20 years; The number of active members is _ _, which is _% higher than the expected number in 20 years; The number of sleeping members is _ _, which is _ _% less than the expected number in 20 years.
Second, the guiding ideology
In the year of 20__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ With the help of colorful promotional activities, we will refine category analysis, enhance market competition awareness, and fully tap the room for efficiency improvement. At the same time, make full use of monthly membership day and special day for chronic diseases to make profit-making sales opportunities, establish market competitiveness, effectively seize market sales share, and ensure the completion of sales targets and profit targets for 20 years.
Third, the key work
20__ years of work is not enough;
1, the professional service level is low.
2. There are no specific measures to cultivate loyal customers.
3. The inventory structure is unreasonable, there is no treatment drug reserve, and there is a lack of commonly used varieties.
4. Lack of free drug delivery activities.
Promotion measures:
1, to train shop assistants' professional knowledge (the store manager uses the morning meeting to conduct symptom training and combine drug learning every day to increase sales skills). Conduct daily position inspection for the salespeople who have just entered the store.
2, the implementation of cultivating loyal customers:
(1) Record the telephone number, drug name and end date of drug use of patients who have been taking drugs for a long time, and call to inform them when there are activities in the membership day or the store.
(2) Strengthen the clerk's intimate service to customers. The store manager will patrol the store every day, provide timely guidance to customers with imperfect services after customers leave, and select service pacesetters to publicize in the store every month to improve the service enthusiasm of employees.
(3) Increase the drug reserve for the course of treatment, increase the necessary varieties, and rationally stock them, and arrange two shop assistants to allocate the broken varieties every day, so as to avoid affecting the sales due to the artificial break of the store.
(4) Take advantage of the shift change at noon on Wednesday to lead the clerk to the surrounding communities, shops, schools, etc. to issue free medicine delivery cards. , and mark the code of the clerk on the card, and select the outstanding person according to its recovery rate every month to give some rewards.
(A) Analysis of the surrounding market
1, analysis of competitors' advantages and disadvantages
(1) Advantages: There are mainly three competitors around the store. After investigation, the main advantages of competitors are as follows:
1)__ pharmacy: _ _ pharmacy is located at the intersection of _ _, with 7 employees and more than 3,000 kinds of business. It is a designated drugstore for medical insurance in the city, with an average daily sales of 6000 yuan. The main advantages of _ _ pharmacy are as follows:
Location advantage: _ _ pharmacy is located opposite McDonald's fast food, at the crossroads, customers passing by can clearly see it. Located in the core area of _ _ business circle, there is a large number of mobile passengers every day.
② Open-shelf operation: The store adopts open-shelf operation. Because the pharmacy is located in the business district, there are many young customers. The open-shelf sales model is relatively fresh and casual for young people, which stimulates their desire to buy.
③ Characteristics of drugs recommended by personnel: _ _ When recommending drugs to customers, large pharmacies mainly recommend varieties of well-known manufacturers, such as children's AD. The clerk mainly recommended Shandong Dyne Yikexin to buy Liuwei Dihuang Pills, and the clerk mainly recommended Tongrentang manufacturers. The first promotion of brand varieties makes customers more reliable.
(4) Our store provides free detection of trace elements such as calcium, iron and zinc all the year round; Foot bath, blood glucose meter and other instruments can be tried for free, which is very popular with elderly customers.
2)__ Pharmacy:
Brand advantage: _ _ drugstore is a century-old shop and has a certain reputation in the hearts of the people. There is a complete range of Chinese herbal medicines in the store, and the varieties are refined and expensive, and there are sitting Chinese medicine practitioners. There are many customers who come to see a doctor, so they can decoct Chinese medicine instead.
3)__ Pharmacy:
① Promotion advantages: _ _ pharmacies are new competitors. Since the opening of the drugstore in August, 20, large-scale promotional activities have been going on, with attractive gifts, such as rice, soybean oil, bicycles, white flour and so on.
(2) Price advantage: The price of _ _ big pharmacy is lower in both brand varieties and other varieties, and the varieties of Chinese herbal medicines and decoction pieces are also lower than the prices of neighboring pharmacies.
(3) The geographical location is superior, located at the intersection of _ _, opposite to the drugstore of _ _. Located in the core area of Hongqi Street business circle.
(2) Disadvantages:
1)__ drugstore
① There is no night sale in the store, which is inconvenient for customers to buy medicine at night, and the door is stepped, and the road in the store is slippery in winter, which brings inconvenience to customers, especially the elderly, to buy medicine in the store.
② The employees in the store are directly recruited from the society, and their professional level is low; In-store personnel service lacks standardized procedures and is arbitrary.
There are no Chinese herbal pieces in the shop.
2)__ pharmacy
① There are fewer varieties of western medicines in large pharmacies, and the prices are higher, such as Qianlie Shutong Capsule and Pharmacy 57. 5 yuan, Tongrentang is 59 yuan, which caused customers to return goods.
(2) Due to the small size of the store, the Chinese herbal medicine reserve can't meet the daily sales, the arrival is not timely, and the stock is often out of stock, which leads to the loss of customers to our store.
(3) It takes a long time to catch the party, and customers have to wait in line for about 3 hours. If you want to decoct medicine, you have to pick it up the next day, which brings considerable inconvenience to some foreign customers.
3)__ Pharmacy
① Poor professional knowledge. _ _ There are four salespersons in the big pharmacy, and there are 1 salespersons in the decoction pieces. After unannounced visits, it was found that the salesperson's professional knowledge was low.
② Incomplete varieties. _ _ Pharmacy _ _ Store mainly sells decoction pieces and advertising drugs. Its generic drugs and clinical prescriptions are few.
(3) Improvement measures:
1) In the year of 20 _ _, _ _ _ and _ _ geographical advantages, the store will issue at least 1000 drug delivery cards every month, mainly for surrounding stores and the capital, so as to enhance the influence of the store.
2) On 20 _ _ _ _ _, strengthen the investigation of competitors' advertising products, and feed back to the company in time to supplement the advertising varieties.
3) For competitors, strengthen the professional knowledge training of shop assistants, use the shift change time at noon every day to learn the symptoms, evaluate the symptoms the next day, and learn 2-3 symptoms every week to supplement the knowledge of shop assistants and improve the visibility of the store.
4) Investigate three competitors every month to find out their recommended prices, strengthen the category analysis of _ _ community stores, recommend major brand varieties under the same profit situation, and enhance customer recognition.
5) According to customers' needs, make promotion plans, cultivate loyal customers and increase store sales.
6) Timely report the out-of-stock varieties of _ _ Chinese herbal medicines and timely allocate them to the surrounding _ _, even if it is a few dollars of low-priced Chinese herbal medicines, it is necessary to instill in the sales staff the idea of actively allocating them for customers to solve the urgent needs.
Summary of pharmaceutical work in 2020 II
Since I joined the work, I have always been strict with myself on the standard of "obeying the leadership, working hard, studying hard and uniting with comrades", and I have successfully completed various work and study tasks and achieved certain results. Under the guidance and care of the leaders, with the help and support of my colleagues, and with close cooperation, I have continuously strengthened my study and improved my work, and I have been able to successfully complete all the work I have undertaken, and my personal professional work ability has been improved to a certain extent. Now I will summarize the work during this period as follows:
1. Focusing on the key points of work, I earnestly studied and implemented relevant medical laws and regulations, constantly strengthened my own medical ethics, always adhered to the purpose of serving the masses wholeheartedly, worked diligently, worked hard to study business technology, worked hard to improve the level of business technology, and successfully completed various tasks. Since I took office, I have always insisted on the quality of work and service.
One. At work, we will strictly follow the provisions of the Drug Administration Law, strengthen drug quality control, and prevent counterfeit drugs, counterfeit drugs, counterfeit drugs and inferior drugs from entering our store. At the same time, do a good job in the management of special drugs such as poison, hemp and drama. To ensure the safe and effective use of drugs and prevent dancing avoidance; Actively assist leaders in formulating and improving the drug management system of the unit, and have successively formulated the drug quality management system, drug storage system, drug distribution system and other management systems, so that drug management tends to be institutionalized and standardized, and illegal operations and mistakes are avoided. I have made great progress in academic work, accumulated more work experience, improved my professional skills and completed my work well. Taking medical laws and regulations as the criterion, I always demand myself with high standards, resolutely correct and put an end to unhealthy practices in the pharmaceutical industry, and make my political quality and professional quality reach the level of pharmacists.
Since I joined the work, with the care and help of the leaders and colleagues of various pharmacies, I have continuously broadened my knowledge, improved my business level and accumulated work-related experience through my own efforts. Over the years, my political quality and professional quality have been greatly improved. During my work, I carefully studied the Drug Administration Law, Management System, Product Quality Law, Commodity Quality Maintenance Law and other relevant laws and regulations, and actively participated in the on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.
Because drugs are used for disease prevention and treatment, rehabilitation and recuperation, to prevent the circulation of counterfeit and inferior drugs, and to be a qualified drug gatekeeper. When patients buy medicine, they should accept patients' consultation politely and enthusiastically. And understand the patient's physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, taste, efficacy, use, usage and dosage, precautions, side effects, etc. of the drugs in detail, so that patients can use them with confidence. Dosage cannot be changed at will during dispensing. Some drugs contain heavy metals, which will leave sequelae and adverse reactions after long-term use, ensuring the safety of patients' medication and life. Through knowledge from shallow to deep, from theory to practice, through practice to deepen the understanding of pharmacology, but also summed up some pharmacological common sense.
At work, I can consciously abide by the rules and regulations of the unit, be strict with myself, be loyal to my duties, be thrifty in my life, be tolerant of others, and be competent for the work I undertake, but I know that I still have some shortcomings and deficiencies, my political and ideological study needs to be strengthened, my professional knowledge is not comprehensive enough, and some jobs are not skilled enough. In the future work, I will strive to guard against arrogance and rashness, strengthen all aspects of study, accumulate experience and lessons in my work, constantly adjust my way of thinking and working methods, hone myself in my work, and successfully complete all the work I have undertaken.
Summary of Pharmaceutical Work in 2020 III
Today, I joined _ _ _ _ _ _ _ Pharmaceutical Co., Ltd., from a graduate student at that time to a member of the company now. Special thanks to the training and education of company leaders during this year, which made me adapt to the work and life here as quickly as possible. I get along well with my colleagues and study with an open mind at work. Now I am the supervisor of a shop. While I feel pressure, I also have a kind of motivation to support me. Feel the company's corporate culture at work and look for the fun of sales. Because there is no lack of passion in life and work, every day is full.
In my work in the store, I studied hard, explored constantly, enriched my theoretical knowledge with practice, explored the efficacy of drugs with the spirit of "asking why", and actively became familiar with the use, dosage and usage of each drug in the store. Treat every customer who enters the store seriously and patiently explain the basic knowledge of medication to them. Usually, you can learn from senior store managers and colleagues with an open mind to consolidate your theoretical knowledge. As a drugstore clerk, in addition to sticking to his post and obeying the manager's work arrangement, he can not care about personal gains and losses, but also worry about customers' concerns and ideas. And constantly strive to learn and improve their professional level and practical work ability, and apply what they have learned to practical work.
This year, with the company's personnel transfer, from small stores to big stores, I learned a lot of new drugs, expanded my knowledge, and had more opportunities for exercise. In addition, the ability to improvise has also been strengthened. During this period, my colleagues' careful teaching made me more handy in dealing with some work problems. Being in the pharmaceutical retail industry, as an employee, I uphold the company's purpose of "ensuring drug safety and contributing to society in good faith". In order to ensure the safety of drug use, we must strictly grasp all aspects of drug quality management and sales service. First of all, the company has done a lot of work to ensure the quality of drugs. The group company set up a drug testing agency. After half a century's efforts, our company's drugs have now enjoyed the reputation of "flawless white jade, known far and near" in the local area. Secondly, we should pay special attention to the professional quality and moral quality of employees. In my future work, I will constantly strengthen my professional knowledge and improve the quality of service.
Summary of Pharmaceutical Work in 2020 IV
How time flies! In a blink of an eye, I have been working in _ _ Chain Health Pharmacy Co., Ltd. 10 months. During the months of 10, I learned a lot about drug sales. In order to better complete the work, sum up experience, foster strengths and avoid weaknesses, and improve their professional knowledge and sales skills, the work summary and 20_ year work plan are now reported as follows: 1. Work report.
Since I joined the work on March 20, 2006, I have finished my work seriously, studied hard, thought positively, and gradually improved my working ability.
After I started my new job, I also started a new job-pharmacy sales. This work has enabled me to master a lot of pharmaceutical expertise. . So in practical work, I always strictly demand that I be cautious.
Besides, the train runs very fast on the front of the car. Because it is a new job, there are many shortcomings in sales ability and ideology. In these aspects, I got the correct guidance and help from company leaders, department leaders and old employees of this department, improved my working ability, made a clear direction and corrected my attitude. I believe it has laid a good foundation for my future development. Second, the work feeling After stepping into a new job, after three months of exercise, I have a deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.
The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task, not a burden, but a task.
This kind of fun is a kind of enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate the happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.
Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.
Three. job objective
The arrival of 20 years means a new starting point and a new beginning.
1, improve your professional knowledge, broaden your professional horizons, learn from colleagues around you, and participate in more training organized by the company;
Improve your sales skills;
Sales awareness: strengthen the sales of P-type varieties, and carefully search the detailed list of P-types issued every month. For varieties with high gross profit, the varieties should be complete to avoid shortage. Fill in the registration record of drug shortage and adjust the goods in time. Every member day, do a good job of publicity in advance and inform every member as much as possible.
3 drug plan: supplement drugs. In the process of selling drugs every day, according to the sales rules and market changes, the drugs lacking in variety or quantity on the shelves should be replenished as soon as possible to ensure that all kinds of drugs are in stock. The quantity of replenishment should be based on the capacity of drugs on the shelf, and try to ensure the sales volume before the next report. As far as possible, put the drugs of the same variety, different prices and different origins on the counter at the same time, and highlight the varieties with high gross profit to facilitate customers' purchase.
Smile service: Smile is a kind of comfort, which can "make a smile worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. Therefore, we should serve customers wholeheartedly, treat people with courtesy, serve warmly and answer questions patiently.
5 the spirit of positive efforts
Shop assistants face many problems every day, and it is easy to get depressed, so it is very important to maintain a good attitude. It should be noted that success depends not only on excellent technology, good mentality, contacts and opportunities, but also on persistence and indomitable mentality. More importantly, we should always keep a positive attitude towards the things around us, keep a vibrant heart, never be discouraged when things go wrong, always believe, never give up at critical moments, and despair is hope.
6 storefront appearance: in order to create a good shopping environment for customers and create more sales performance for the company, sales staff should do their job well in the following aspects. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
The above is my 20_ year work summary and future work goals.
Twenty years have passed, and this year is full of opportunities and challenges. Every little thing in daily work contains happiness and happiness, as long as we experience it with a happy heart and look at it with a happy eye. No difficulty or setback will overwhelm us. In the past year, under the careful care and guidance of the leaders and through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings that need to be corrected!
In the new year, I believe that the business of pharmacies will get better and better, which requires our good service and high-quality drugs. I believe a bright tomorrow is just around the corner! Oil; Fuel filling; Make greater efforts
At the same time, I wish all leaders and colleagues good health, happy family and prosperous career in the new year by taking it to the next level!
Summary of Pharmaceutical Work in 2020 V
Dr. Fang asked for leave the day before because he was going home to "visit relatives", and I worked the night shift myself. The next day, the former manager told me that I didn't have to go to work, and later said that I couldn't come back in time and asked me to go to work. I waited and waited. The manager got off work and thought he couldn't come back. He also wants me to stay alone in the shop. As a result, he arrived at the drugstore at half past eight. Later, the boss also came, saying that he would not leave work tonight and go to the restaurant for a drink, which was a farewell reception. At that time, he also brought girls who came to the pharmacy to study. Later, he learned that she used to be an employee of the restaurant owner, and now she is invited to come back to help. There were me, Dr. Fang, the boss and the girl at the reception, and later the minister and manager of the restaurant were added. We ordered some vegetables, some pearls and chatted. Finally, I left after 3 o'clock because I had to go home. Later, I joined the restaurant staff who used to be my roommate with Dr. Fang.
It's time to sum up my feelings about working in a pharmacy.
Think back, why did I come to work in a pharmacy in the first place? After all, I'm not a medical major, and I know very little about medicine. I was reluctant to enter the pharmaceutical industry before. Since the boss is recruiting translators, this is also my major, and I can apply what I have learned. Close to home, no need to spend money on transportation; Food and shelter are included, saving meals; Learning a little medicine is also good for you. Once the body has problems, it can also help you to a certain extent. Well, let's work here. Doing it, I found that my so-called "translator" deteriorated and became a salesperson, selling drugs to foreigners.
Not only drugs, but also I learned a little nursing knowledge in the drugstore. Once a trauma patient arrives, I can do some nursing work for him. You really think of yourself as a doctor! ! ! Ha ha! !
One more thing, working in a shop is to find a job and earn some tuition on the one hand; On the other hand, I can also learn how others do business. After learning, you can pave the way for opening a shop and doing business in the future and accumulate experience.
Self-examination articles on pharmaceutical work summary in 2020;
★ Insufficient summary of pharmaceutical work in 2020
★ Personal Annual Work Summary of Pharmacy in 2020
★ Summary of Selected Work of Pharmaceutical Industry in 2020
★ Five reference articles on drug sales summary in 2020.
★ Model essay on personal work summary of drug sales at the end of 2020
★ Summary of Pharmaceutical Work Selection
★ Work summary in 2020: Individual model articles for selling drugs in pharmacies.
★ Model essay on personal annual work summary of pharmaceutical sales in 2020
★ Model essay on drug sales in 2020