123 15 consumer complaint hotline and national internet platform.
1999 March 15, the state administration for industry and commerce, with the strong support of the former Ministry of information industry, decided to set up a special telephone line to receive consumer complaints and reports throughout the country.
The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.
Extended data:
Dialing situation:
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2, when you are in the process of consumption, your legitimate rights and interests are violated;
3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.
Matters needing attention
matching condition
(a) there is a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )
(2) Having specific appeal requests, facts and reasons;
(3) Within the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction includes: functional and territorial aspects)
(four) consumers need to buy, use goods or receive services for daily consumption.
Reject a complaint
(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase;
(two) a mediation agreement has been reached and implemented, and there is no new situation or new reason;
(three) the court, arbitration institution or other administrative organ has accepted or handled it;
(four) consumers know or should know that their rights and interests have been infringed for more than one year;
(five) consumers can not prove that their rights and interests have been infringed;
(six) does not comply with national laws, administrative regulations and rules.