The impact of the epidemic, which should have been held on March 15, "315 evening party" has now been determined to be postponed, the specific broadcast time will be previewed. Perhaps in the minds of many consumers, especially in the minds of consumers with complaints, the postponement of the 315 evening party, the equivalent of the car companies a "breath of fresh air" opportunity, and even more so that this is the car companies "public relations" a good time.
It is true that since 2014, the credibility of the 315 evening party has been questioned, and it is believed that the 315 evening party has been public relations, and the results of the announced problems do not meet the expectations of consumers. But this is in fact the same as we see foreigners "death" video, in the video below the message "no wonder foreigners less" reason. In theory, everyone outside of China is a foreigner, so the number of foreigners should be much higher than the population of China. This is actually a kind of inertia thinking, which is why many people only see the 315 evening party purpose of "safeguarding consumer rights", but ignore the subsequent "promote social harmony".
Based on the purpose of "safeguarding consumers' rights and interests and promoting social harmony", the problems and phenomena announced in the 315 Evening Party are mostly in line with the two conditions: there are serious defects in the products or industries, or the defects are found to be shirking their responsibilities and not solving the problems. Then reference to these two points, we may wish to look at last year's automobile complaints hardest hit, guess what problems or chaos will get the "315 Evening Party" stage tickets.
Auto parts complaints surge, product quality is a concern
According to data released by the China Consumer Association, there were 34,335 complaints about automobiles and parts in 2019***, an increase of 25.1% year-on-year. And according to the 2019 recall information released by the State Administration for Market Supervision and Administration, there are problems with engines, electrical equipment, bodywork, transmission systems, braking systems, steering systems, airbags and seat belts, to varying degrees, further showing the wide coverage of defective automobile problems.
And unlike in the past, which was heavily influenced by Takata airbags, airbag recalls took up a larger percentage of recall information. However, looking at the 2019 data, the proportion of airbag and seatbelt recalls is actually 1% lower than the proportion of engine recalls. It is important to know that the three major components have always been the core components of the car, and its problems will not only affect the owners of the "wallet", but also further affect the safety of the passengers in the car.
According to the brand country to sort, the most recalled models in 2019 are German models, Japanese models, European models, independent models, American models. This part of the ranking is certainly related to their respective sales, after all, a large number of ownership, naturally the number of models recalled within the same batch will be more. But from the overall proportion, the original "precision" known as the German brands throughout the year a total of 57 announcements, *** recalled 332,6005 cars, accounting for 49.41% of the total recall, which can be said to be very alarming.
Recall year after year, according to reason, the recall is also car companies to consumers a responsible performance, so I think these recalled models in turn will not be on the 315 evening party. But in the many recall issues, there will inevitably be some fish in the net, who can guarantee that the recalled models are necessarily all consumer complaints?
Controversial car purchase contract, everywhere is a pit?
Actually, the issue of car purchase contracts has been around for a long time, but in recent years it's been getting more and more intense. For many consumers, they tend to think that 4S stores unilaterally formulated contracts are unfair, often in favor of the operator itself, and consumers have no choice but to sign a contract in the case of unclear and unequal, so that their legitimate rights and interests are not the corresponding protection, so that the subsequent rights of maintenance is much more difficult.
First of all, you can be sure that most of the contracts issued by 4S stores are in accordance with the provisions of the law, or else you can sue them for this alone. But the fact is, in the actual sale of cars, consumers are often at a disadvantage. In particular, some of the more popular brands of cars on the market, due to vehicle demand exceeds supply, often can not be in the contract within the specified time to deliver the car, and even the phenomenon of "price increase".
And for many consumers, due to the lack of corresponding legal knowledge, even if the contract has obvious unequal terms, often difficult to find. For example, some of the "deposit" and "deposit" and other words that are easy to confuse consumers, but also some ambiguous contract content, unauthorized force majeure to expand the scope of the responsibility shifted to consumers. Such a variety of indeed from time to time, so the related phenomenon of complaints has been high.
Bundled sales still exist
We all know that bundled sales is a violation of the law, but in the automotive industry, such as in-store insurance, in-store maintenance and other bundled sales program has long been the industry's unspoken rules. But since August last year, the CBI issued the "4S store part-time agents bundled sales insurance special rectification work program".
But even so, bundled insurance business is still prevalent in a significant portion of the 4S stores, there is not in the store to buy insurance, will not allow you to buy a car "hard". From the economic benefits, selling cars is actually not very profitable, many 4S stores are the main source of income with these "ancillary services" and after-sales related. According to sources, the insurance commission rebate up to 10% ~ 40%, very lucrative. Therefore, many 4S stores are not willing to give up this part of the profits, but also some 4S stores to exploit the loopholes, the insurance sales and gifts or car purchase discounts, etc., linked to the threat of consumers "voluntary" in the store to buy insurance.
Could the emergence of the CPSR put some models on the list?
There are quite a few organizations that are famous in 2019, but the one that has the most wind and earns the best word of mouth is none other than China Insurance Research. All along, domestic consumers have been skeptical about the credibility of collision agencies, and most of the results of the collision are not recognized, so many collision agencies exist in name only. But since the research came out of nowhere, in the "crash" of a few cars suddenly gained fame, and some consumers as a "jade law" signs.
It is undeniable that the research study according to the standards of the vehicle crash test, and there are so many models of the results are really some unpleasant, for a moment, these models were pushed to the forefront. So, will these cars with substandard crash results have a chance to be on the stage of the 315 Evening Party? In my personal opinion, I don't think so.
The original purpose of the crash test is to check the quality of the vehicle, but from a legal point of view, as long as the national standard is met, it can be sold, rather than requiring the vehicle to meet the standards of a collision organization in order to be sold. Therefore, from a legal point of view, a certain model in a certain organization's crash test "collapsed", does not mean that the quality of the vehicle must have major defects, at most, can only be used as a reference. However, as consumers have been paying more and more attention to safety in recent years, I also believe that even if these models don't make it to the 315 stage, word-of-mouth among consumers will cause the reputation of these models or brands to plummet. In the face of the crowd, car companies will not turn a blind eye, in order to regain the reputation, will naturally be more concerned about the collision results.
In fact, from the above four points can be seen, in 2019 the entire automotive industry upstream and downstream have received varying degrees and numbers of complaints, it can be said that no one is immune. The 315 evening party is currently only in response to the anti-epidemic, the date of the organization will be postponed, rather than canceled, as the saying goes, justice is in the hearts of the people, in the 315 evening party one day before the end of the day, any car companies can not be a fluke.
(Photo source network, erosion deleted)
This article comes from the author of the automobile home car, does not represent the views of the automobile home position.