The summary is a certain stage of the situation within the analysis of research, to make a guiding conclusion of the written material, it is a good way to increase the talent, quickly to write a summary of it. So what is the format of the summary? The following is a summary of the supervisor's year-end work for you to organize 4, only for reference, welcome to read.
The director of the year-end summary of the work of 1First, work responsibilities:
1, quality control section in the dean, the dean in charge of the medical quality management committee under the leadership of the hospital for the whole monitoring of the quality of medical care; in accordance with the overall development strategy of the hospital, put forward the annual, annual stage of the nature of the control of the key objectives, and for the development of the assessment criteria; the annual quality of medical management work to be summed up, The company's quality management system is summarized, rectification recommendations are made, and continuous improvement is promoted.
2, the development of the hospital's medical quality management of rules and regulations, planning, standards and major measures, is responsible for organizing and coordinating the implementation of hospital quality management, supervision, inspection, analysis and evaluation.
3, participate in multi-level quality control: first, hospital-level quality control, participate in administrative visits, monthly release of the hospital's quality control report (including medical operation data, quality control key objectives, medical defects review, medical hidden danger warning); second, fulfill the functions of the quality control section, based on the administrative visits, the section director of the monthly assessment results, various types of random sampling results, withholding bonuses, questioning to the section or the hospital to send a notification form >, rectification notice >, the hospital to send a notification form, the hospital to send a questioning form, the hospital to send a questioning form, the hospital to send a questioning form, the hospital to send a questioning form, the hospital to send a notification form. , rectification notice & gt;, and random review; third, joint clinical medical technology for rectification: based on the pharmacy department's prescription review, medical insurance office of the doctor's orders review, medical staff on the irrational use of medication to reflect, to determine the focus of the monitoring of the drug directory.
4, the construction of multiple lines of defense quality control: the first line of defense: common diseases and common types of surgery, the adoption of the clinical path management model, that is, the overall control of medical quality; high-risk links, the implementation of a package of preventive interventions must be carried out, that is, the link of the medical risk control. The second line of defense: at the same time publicize the diagnostic quality of individual cases and treatment decision-making reviews, as well as the corresponding authority of the diagnostic pathway, diagnostic and treatment strategies, i.e., active process control. The last line of defense: disciplinary action against individuals who cause foreseeable and preventable errors.
5, continuous improvement of high-risk medical links monitoring: multi-level intervention in hospital-acquired infections (exogenous, endogenous, antimicrobial-associated hospital-acquired infections), the prevention of serious complications, early warning of potentially critical illnesses, warning of miscalculation in the emergency link, screening of the three dispositions (undocumented, unhelpful, ineffective), and monitoring of surgical and orthopedic prophylactic antimicrobials, etc.
6, the last line of defense: to punish individuals who cause predictable and preventable negligence.
6, the qualification training of quality control personnel: quality control personnel only rely on their own professional ability to screen their own identified medical defects (true, false, uncertainty) will lead to screening blind spots, diverse conclusions. Therefore, based on evidence-based evidence (reasonable evidence, evidence of benefit, evidence of safety, questionable evidence, negative evidence), warning information (interactions, medical contradictions, clinical illusions, clinical dangers, diagnosis and treatment of chaos, easy to ignore the problem, false test results) to determine the review step so that quality control tends to be systematic, standardized and effective.
Second, the department's organizational structure of the department of the total **** 3 people, including an attending physician, the new allocation of two college students.
(a) section chief responsibilities 1, under the leadership of the President, specific organization and implementation of the hospital's clinical medical, medical technology, nursing and other quality management. 2, is responsible for the formulation of the hospital's medical quality management implementation program, and often supervise and inspect, on time summary report. 3, in-depth understanding of the medical quality of each department, supervise the section against the medical quality standards of self-checking, the development of the program to meet the standard. 4, in conjunction with the Department of Medicine, Nursing Department is responsible for the inspection of the hospital's medical staff business training and technical assessment, and related medical, nursing, quality assessment, evaluation. 5, supervise and inspect the quality and management of drugs, medical equipment. 6, responsible for the organization of the medical record writing, clinical use of medication, prevention of nosocomial infections, outpatient, emergency room quality inspection, regular analysis of the situation, and report to the dean in a timely manner. 7, responsible for the training of quality control personnel. 8, to complete the training assigned by the leadership of the hospital. 8, to complete the hospital leadership of the relevant other work.
(B) quality control officer duties 1, specifically to help improve the hospital's medical, nursing quality control quality work. 2, carefully check the first three pages of the medical record and critical, general care record sheets, surgical care record sheets and laboratory tests to make a good quality of the medical record, and found that the problem is corrected in a timely manner. 3, in-depth outpatient, emergency, clinical departments to learn about the medical and nursing assessment and statistics on the work of the rescue rate of critically ill patients. 4, Monthly outpatient, emergency, clinical, medical technology, non-clinical quality control report. 5, do and complete the daily section chief of a variety of work tasks.
Third, the work into practice
1, since the establishment of the department in September, I first of all the previous paper version of the relevant documents (such as Jiaxian People's Hospital medical quality control program, running medical records assessment form, the final case assessment form, as well as the medical quality of the departments assessment rules, etc.) organized into an electronic version. 2, my section in September to the Each department issued Jiaxian People's Hospital quality control assessment rules. 3, I issued a notice to each department to set up a quality control team and report the list of the quality control team, as well as the development of quality control programs, and with the 15th of the following month has been filed in the quality control program of each department. 4, each month to the Internal Medicine, Surgery, Obstetrics and Gynecology, Pediatrics and Orthopaedics Department to distribute the quality of medical assessment of the self-examination recommendations, clinical departments on the medical department, rating forms, quality control statements and other relevant information. Scale, quality control statements and other related forms, and with the middle of the next month to organize the archives. 5, monthly quality control statements sent to the departments, and with the middle of the next month to organize the archives. 6, due to the Department of the new college students do not know about the work, so the Department of the middle of the month to regularly study the "Regulations on the Treatment of Medical Accidents", the "People's Republic of China *** and the State Practitioners Law" and other related knowledge, to strengthen the Department of the new college students On-the-job education, focusing on basic knowledge training, to enhance the overall quality.
Fourth, for the "two A" review to do a good job of preparation next year, our hospital will usher in the "two A" review, the quality control section should be assessed requirements, and gradually establish and improve the quality of the section of the text data.
Fifth, actively participate in the spiritual civilization of the hospital, support the work of the hospital
1, actively participate in the "I exercise, I am healthy," the square dance competition. 2, actively participate in the county trade union organizations. "The company's main goal is to provide the best quality of service to its customers, and to provide the best quality of service to its customers.
Sixth, the work of the deficiencies and improvement measures
1, due to the new establishment of the department, a lot of systems are not perfect, the implementation of the more difficult. 2, the new staff of the specific work of the department is not quite clear, the work of the resistance is relatively large.
VII. Improvement measures
1, 20xx year my department will develop more perfect quality control related systems, at the same time, I hope that all departments actively cooperate with the work of my department. 2, to strengthen the staff of my department's familiarity with the work of the relevant department and a clear grasp of the responsibilities of the department. 3, my department in 20xx year will develop a monthly plan and strictly implement it, while actively responding to the hospital's work, the department will also develop a new system of quality control, and the department will also develop a new system of quality control. Strict implementation, while actively responding to the hospital leadership to do a good job of medical quality and safety control.
The director of the end of the year work summary Part 2
Over the past year, under the correct leadership of the leadership, in the active support of colleagues and vigorously help, I was able to strictly demand their own, better performance of the duties of a foreman, the successful completion of the work task, get the leadership of the affirmative and colleagues praise, summarize the harvest a lot.
First, in the cashier work to learn, and constantly improve their business
As a cashier foreman, first of all a cashier, only their own high level of business, in order to win the support of colleagues, but also to be able to bring good, good management of the following personnel. Although I engaged in cashier work has been three years, and made a certain achievement, but these achievements are still not enough, with the development of the supermarket, the work of our cashier put forward new requirements, through learning, I can always be the first to master the computer operation technology, always be able to do the following comrades to guide.
Second, good management of employees, guidance
Although the foreman is not considered a big leader, but also managed a bunch of people, it is the trust of the leadership to let me take on this important task, therefore, in the work, I am always on their strict requirements, no matter who, there is a violation of discipline, will not be tolerated, it is because I can be strict with the management of bold, and in life, and can be a little bit of a good job, but also a good job. In life, I can also care for the following staff in every possible way. At work, often heard around some supervisors complain about the busy work, there is always busy things, there is always an endless shift, there is always an endless scolding, there is always an endless fight, and so many complaints. Here, roughly talk about how to do a good job as a foreman.
1, professional ability
As a foreman, you must master a certain amount of professional knowledge and professional ability, as your management position continues to improve, the importance of professional ability will gradually decrease. As a grass-roots supervisor, the individual's professional ability will be very important, you have to achieve the degree that you can directly guide your subordinates' practical work, and be able to act as a proxy for your subordinates' practical work. The source of professional ability is only two aspects:
1 from the books, 2 from the actual work. You need to learn from your supervisors, your colleagues, and your subordinates in the actual work. "Not ashamed to ask" is the attitude that every supervisor should have.
2, management ability
Management ability for a foreman, and professional ability is relative, when your position requires more professional, relatively speaking, need your management ability is less. On the contrary, when your position is higher, the management ability requirement is higher. Management ability is a comprehensive ability, need your command ability, need your decision-making ability, need your communication and coordination ability, need your professional ability, also need your work distribution ability, and so on. Management ability from books, but more from practice, so to improve your management ability, you need to constantly reflect on your daily work, with your head from time to time to review your work, summarize your work.
3, the ability to communicate
The so-called communication, refers to dredge each other's views. This communication includes two aspects, cross-departmental communication, communication within the department (including your subordinates, your colleagues and your superiors). The company is a whole, the department you lead is a part of the whole, will inevitably occur with other departments, communication is essential. The purpose of communication is not a question of who loses and who wins, but to solve the problem, the starting point for solving the problem is the company's interests, departmental interests are subordinate to the interests of the company. Communication within the department is also very important, subordinate work problems, subordinate thought dynamics, and even subordinate life problems, as a supervisor you need to understand and master, to guide, to assist, to care. Conversely, for your supervisor, you also need to take the initiative to report, report is also a kind of communication.
4, cultivate the ability of subordinates
As a foreman, training subordinates is a basic, important work. No matter how big the unit you lead, you have to keep in mind that the unit you lead is a whole, and you have to use the power of the team to solve problems. Many supervisors are reluctant to delegate things to their subordinates, and for good reason. Handed over to the subordinate to do, to talk to him, talking about it is not necessarily understand, need to repeat, and then have to review, rather than so, it would be better to do it yourself to fast. But the key problem is that, so the development of this, you will always have busy things, subordinates will always do those things that you think you can do well. Let subordinates will do things, can do things, teach subordinates to do things, is an important responsibility of the supervisor. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions easily to defeat a group of sheep led by a lion, as a supervisor, an important responsibility is to train subordinates into a lion, without the need to turn themselves into lions.
5, the ability to work judgment
The so-called ability to work, I personally thought, is essentially a work of judgment, for all the work of the people are very important. Cultivate a person's judgment ability, first of all, to have a straight heart, or to have a good moral character, which is the basis of work judgment. It is only when you have a correct judgment about what is right and wrong in the world that you can distinguish between right and wrong. Secondly, for the work you are engaged in, whether it is a big thing, or a small thing, how to do, how to do, who should do, as a supervisor, should have a clear judgment, or decision. In fact, the ability to judge the work is a combination of the above four abilities, the ability to supervise the embodiment of the ability to judge the work of the embodiment.
Three, reasonable arrangements for cashier duty, shift work
The work of the cashier is not tired, but must be careful, so the cashier must at all times maintain a good state of mind and high energy. Therefore, when scheduling the work of several members, I always dig in, not only to let the upright cashier rest well, but also not to affect the work of the supermarket, but also to take good care of their special circumstances.
Four, grasp the work of the first level, to the leadership of the worry
As a foreman, can be resolved at the cashier level, I never go to trouble the leadership, the supermarket in the big event, and from the leadership of the time to report to the leadership of the instructions.
This year, although the work has made certain achievements, but there is still a lot of room for development, I believe that as long as I work together with our cashiers, we will do a better job.
Supervisor of the year-end summary of the work of Part 3
A daily work
1, the development of the application team's weekly and monthly work plan, and the implementation of the tracking,
2, to do a good job of project management
3, according to the requirements of the 404 to promote the day-to-day standardization of the work
4, according to the beginning of the year The development of information technology department assessment indicators, the performance of municipal information counseling,
Second, the key projects
1, to assist various departments to complete the core system operation and maintenance of 23,888 cases, an average of 2,179 cases per month, this is our team members of the day-to-day work of a work, through which we understand the company's operation and management, understand the customers and internal staff.
3. We completed the on-line work of the business acceptance system in the new contract, which is a very pioneering project, and it carries our concepts in three aspects: firstly, to transform the advantages of China Life's centralized processing into the advantages of centralized management, and to transform the advantages of the outlets into the advantages of the service; secondly, to realize the separation of acceptance and processing to improve the work efficiency and enhance the company's service image; thirdly, it is the best way for the new generation of service desk to improve the company's service image. service image; thirdly, this is a useful attempt to the new generation of core system "thin core",
4, to assist the personal insurance department to complete the collection and exhibition system on line throughout the province, and at the same time, to realize the regionalization of orphaned policies throughout the province, to make use of the existing resources, in-depth development, business development; to build up new sales channels, to cultivate new growth points, and in the efficient use of customer resources, to develop new sales channels, to cultivate new growth points. The UnionPay front-end system is also a leading level in the entire insurance industry, which in this sense we have constructed a set of exchange standards for insurance companies and UnionPay transaction systems, laying a solid foundation for further application in the future.
6. Assisting the headquarters in completing the development of the first withholding process adjustments and the on-line work of the new policy first withholding is the province to guide the customer to pay the premiums of the new policy is a kind of non-cash The new policy first period deduction is a non-cash way to guide customers to pay premiums for new policies in our province. Through the first period deduction, we can reduce the cash flow, improve the non-cash charging rate, and reduce the operation risk and management cost; at the same time, the new process greatly shortens the cycle of deduction, which will be y embraced by the marketers and also be conducive to the tracking of performance by the sales department.
7. We will assist the financial department in completing the on-line work of a new generation of financial system, which is a combination of the future development strategy and operation management mode of China Life. This system combines China Life's future development strategy and operation and management mode, and the "matrix operation and management system" is the core of the whole system design; in terms of process design, on the basis of taking into account the differences of business processes at all levels, the system further standardizes the management process of "provincial centralization",
8, Assist the personal insurance department to complete the amis5,0 on-line amis5,0 is the main carrier of the basic law, is the core system of marketing management, this amis5,0 on-line, in the basic application of the foundation, we in the "benefit-oriented", "commission incentives", "marketer protection of three
10, assisted the headquarters to complete the development and on-line work of the real-time billing of aviation insurance, for the future of this type of sales model to explore a feasible road
In addition, we also assisted the relevant departments to complete the various stages of the base rate analysis, actuarial, retained business cleanup, data reporting and other phases of the work, due to time constraints do not do a list,
< Why does the life insurance company give us the basic operation and maintenance work every year? What is our competitive advantage? How do we make a profit? We must improve market competitiveness in cost analysis, basic services, innovation, etc.
2, for the deepening of the understanding of the concept of itil (Information Technology Infrastructure Library)
I think that the company's 404 taught us how to do the work, itil taught us how to put the work on the ground, the future of the it of the service can be priced, the company's employees as a customer of it, can be very clear it's customers, can know clearly what kind of it basic services they can get, as well as the timing of the service, at this stage we want to realize these aspects are still very difficult, from ordinary to excellent journey has a long way to go, at present we should start to build the it foundation should have: it service desk (as a transparent window of the it service), emergency management, problem management, configuration management, change management, version of the release management, etc., only to put these basics to work. Release management, etc., only to do a good job of these basics, we can gradually realize the excellence of it management,
Fourth, the lack of
1, the team's ability to manage the management of insufficient, this course for me is still very long, need to work in the heart of the practice of groping
2, for the tracking and implementation of work efforts Insufficient
Fifth, the rationalization of the proposal
1, increase the speed of process re-engineering
Process transformation can reduce costs, save time, improve efficiency, process re-engineering based on the principle of four aspects: first, the consideration of the whole process is a multi-departmental thing rather than a departmental thing; secondly, to emphasize the importance of the use of it tools, to automation, electronic substitution, and so on. The importance of automation and electronic replacement of human work; third, rethinking the purpose of the process, so that the process and the purpose of the management of the combination; fourth, the importance of reverse thinking,
2, make full use of the advantages of our workplace, the extension of services to the terminal of the sales, and give full play to the advantages of the State Life network, checks and balances with the same industry to cope with the competition,
3, to continue to in-depth reform of the system, improve the basic law of the collection and exhibition, the regional collection of the basic law, and the regional collection of the life of the company. Improve the basic law of collection and development, integrate the idea of regional collection and elite service into daily operation and management,
4. Unify the customer's view, gradually establish a more scientific customer analysis index system, realize the customer's macro-analysis, segmentation analysis, set up the insurance payment model of the policyholder and the insurance protection model of the insured, excavate the customer's demand for insurance, the general law of sales, and support the sales of the company's products,< /p>
5.
5, to provide a variety of technical support for market competition, in a sense that this is a company to do "small", the customer to do the process of big, can be done in three ways to do the company "small": a reasonable outsourcing, the second is to join forces, such as notification of postal mail, the second is the strong, strong, strong, strong, strong, strong, strong, strong, strong, strong, strong. For example, the notification letter postal delivery, the third is the use of the Internet, these market competition support include: aviation insurance, urban medical, difficult family assistance, passenger insurance, etc.
20xx year department's work guiding ideology is: the establishment of value-oriented work ideas, pay more attention to the management of the company, the application of the department as well as the grass-roots company's annual management ideas, through the refinement of the it service, reflecting the value of the work of it, play a role in the development of the company's business. Reflect the value of it's work, play its role as a productivity engine, optimization of organizational processes and enhance market services to make efforts to improve the company's overall operational capacity and efficiency, reduce costs, the new year we will still work around this theme,
Director of the end of the year summary of the work of Part 4Nervous and busy 20xx is about to pass, looking back on the work of the year, there are many gains and experiences, the guest room department, as a hotel, is a very important part of the work of the hotel. As an important department of the hotel, the quality of its work will directly affect the external image of the hotel and economic benefits. I would like to thank the leadership of the trust, so that I have the honor to serve as the head of the Department of Rooms as a post, in the feeling of pressure at the same time and full of power. In order to better carry out the work of the department next year, it is necessary to summarize the work of this year, the next year's work for planning. First of all, do a summary of this year's work:
In this year's work I am strictly in accordance with the instructions given by the department manager to work in the actual work of different work for the development of a strict assessment system and inspection standards. First of all:
1, in terms of health: the strict implementation of the checking system, detailed records of the results of the inspection, and do a good job of health make-up work. Standardize the standard and number of items placed in each part, and check the position of items placed with the room check. The implementation of the guest room cleaning responsibility system, improve the enthusiasm of the staff and the effectiveness of the work. Standardize the operating procedures, and steadily improve work efficiency.
2, goods management and cost control: control of materials, open source and reduce costs, do a good job of recycling goods, strengthen the staff's awareness of saving, and advocate the control of water, electricity and other energy waste at the same time, the implementation of the material management responsibility system, the establishment of a perishable goods ledger, control costs and expenses.
3, equipment and facilities: due to the use of facilities and equipment for a longer period of time, has been significantly aging, so the requirements of the post targeted maintenance and maintenance, improve the service life of the guest room facilities and equipment, strengthen the maintenance of the furniture, carpet stains, and rationalize the arrangement of carpet washing.
4, training: the development of monthly training programs, the implementation of individual. Targeted training for different personnel. In a variety of standards have also developed clear provisions, such as checking time,
workload, health standards, cleaning time, cleaning standards, etc., so that employees actually feel the importance of training on the daily work and practicality.
5, personnel management: impartiality, adhere to the principle, firmly believe that "service is no small matter", for the damage to the name of the hotel and the interests of the people in a timely manner to report to the department manager, according to the departmental system of treatment, never soft; care for the staff, employees as their own family members, to bring the department closer to the distance between the staff and play the role of the top and bottom; to lead by example, discipline, and the role of the staff, and to make the staff feel the importance of training and practicality of daily work. The role of; set an example, law and order, clear their positions, play an exemplary role.
Next year's work plan is divided into the following points:
First, with the department manager to complete the department's business indicators, good management.
Second, greatly improve the quality of personnel. From the service skills to the basic process of each position to simple English conversation, combined with practical work to staff training and assessment.
Third, through the training work to improve the working skills of the staff on duty, operating procedures, speed up the operation speed, improve work efficiency.
Fourth, to increase the department's internal quality control efforts to ensure that health, service work without problems.
V. Use the rest of the time to try to learn relevant business knowledge, the good and feasible things as soon as possible to their positions.
Through the daily work, found that there are some shortcomings in the department:
1, room hygiene to be further improved
2, the post of the service language to be further strengthened.
3, the comprehensive quality of service personnel and managers, service skills, business level is uneven, need to be further strengthened.
4, floor fabric management is relatively chaotic.
5, floor local carpets often appear as a whole, local dirty and no one to deal with
In view of the above shortcomings, my corrective action program: 1 continue to strengthen the training of the positions, strengthen the service skills of employees and service awareness. 2, strengthen the management team construction, the management of the staff, the staff and the management team. 2, strengthen the management of the team construction work, the management of the quarterly assessment, mid-year evaluation, end of the year assessment system, the survival of the fittest. 3, strengthen the supervision of the fabric, the implementation of the real name custody system, monthly inventory, the emergence of the problem of pursuing the relevant responsible person. 5, to strengthen the communication and coordination with the pa, to increase the guest room carpet, the floor of the maintenance of the maintenance of the work, and the other due to the pa machine is too large for carpet Another pa machine is too large, the carpet will cause a waste of resources when dealing with the local dirty, so the post staff to carry out local decontamination stains related training. The above is my summary of the department's work and plans, departmental shortcomings and improvements. In summary, I firmly believe that the leadership of the hotel as well as the department under the leadership of the manager of the gold, my department of all employees will *** with efforts, join hands together, *** with the hotel's 20xx years of business management guidelines and policies to do their best. In short, as the head of the Department of Rooms, I will work hard in the future to cooperate with the department manager to do a good job in the department's work, in order to improve the Department of Rooms service level, management level, training level, quality control work, enhance the cohesion of the staff to improve the basic quality of the staff with the implementation of the hotel brand building work and dedication of their own strength!