However, only emergency services are provided from 22: 30 to 8: 00 at night. During Spring Festival travel rush, only manual services are provided during some time periods, and self-service is provided at other times.
10086 customer service hotline provides users with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communication 24 hours a day through manual, automatic voice, short message, fax and email.
When you want to inquire about China Mobile's basic policies, business knowledge, new services, billing and other issues, reflect the improvement of mobile network communication and service quality, or make comments or suggestions on China Mobile's services and services, you can also dial 10086 and press 0 to transfer to the manual service desk.
China Mobile 10086 Pocket Business Hall:
China Mobile 10086 handheld business hall takes SMS business hall as its main function, and adds the map retrieval functions of customer service telephone business hall and entity business hall. The service covers mobile users in 357 cities in 3 1 province, and provides functions such as inquiring telephone charges, points, user information, internet traffic, package usage, bills, inquiring about unsubscribing Monternet value-added services, and reporting bad calls by spam messages.
All inquiry short messages are sent to China Mobile toll-free ports 10086 and 10086999, with no charge. Please feel free to use them.