The services provided by Sheraton Guangzhou Yuehai Hotel mainly include: room service, laundry service, wake-up service, concierge service, medical support, business center, child care, conference service, travel service, valuables safe at the front desk, beauty salon, shoe shine service, free parking, bus or car rental service, etc.
Matters needing attention in hotel quality service:
1, avoid auditing
This is a taboo for waiters. During the conversation, it is the professional ethics of the waiter not to listen, peek or interrupt. If the waiter has something urgent to discuss with the guests, don't interrupt the conversation rashly. It's best to wait for a while and signal with your eyes. When the guests realize it, they will come forward and say, "I'm sorry to interrupt your conversation." Then say what you have to say.
2. Avoid staring
When receiving some guests with special clothes and appearance, the waiter is most afraid of staring at them for a long time and judging them, because these actions are easy to make the guests unhappy. But to ensure service etiquette, smile, look around and let the guests feel your respect.
3. Avoid snickering
In addition to providing appropriate services, waiters should also be careful not to snicker, whisper and comment on guests' comments at will to avoid undue friction.
Step 4 avoid colloquialism
Some waiters lack language skills and self-cultivation, intentionally or unintentionally hurting guests or causing some unpleasant things, such as "Do you want a meal?" This kind of language that allows guests to order food sounds very unpleasant and uncomfortable.