? 1. How to chat happily with the post-95s?
In fact, speaking of team communication, can not bypass the age group of employees' generational background, especially this generation of employees and other generations of background differences. For example, chatting about the grandmothers generation of square dance mostly after 50, with their uphill to the countryside group living in the era of the background of more related, chatting about the post 95, can also see the obvious background of the era, parents mostly after 70, the majority of only child, thorough cell phone people, skilled use of mobile Internet, like secondary yuan and so on. I have a specific feeling what is it? It is that the information accessibility of the post-95 generation is much stronger than that of the post-80s, post-70s, and even the post-90s, which leads to a lesser degree of centrality and a decline in authority, as if you know what I may know, and the whole appears to be more flat.
At that time, the teacher gave an example, if you want to chat happily with the post-95s, what kind of principles should you follow? We can see what a parent and teacher did, and perhaps there are some lessons to be learned.
Students weekly note: language My queen, although I almost never turn over her cards, but her position is still so solid, English is my Hua Fei, I actually do not really love her, just because of the sake of the relatives always have to give her family a few points of face, math is my Huan Huan, that year, apricot blossom rain, perhaps the beginning is the wrong, sports is my pure Yuan Queen, that is the heart of the beloved, and the most important thing is that I do not know what to say, and I do not know how to say. As for politics, history, geography, biology, these humble official women, I care about her, in the end who let them into the palace!
The class teacher's reply: the old slave Three years of fear and trembling, sleepless nights, just for the Holy Spirit on the day of the college entrance exams to face the onslaught is not so unprepared, lost the old wind. The Empress is the head of the palace, although since childhood, and the Emperor has known, still need to be dipped in the day to day care, can not be alienated from; Hua Fei is a relative, but nowadays to raise the domestic to Hua Fei as the honor, please the Holy Spirit must think for the good; Zhen Fei sharp and intelligent, if you can be day to day care will be able to help the Holy Spirit; politics, history, geography, biology, these several princesses and nobles, the Holy Spirit need to be dipped in the dew, the college entrance examination a war, must rely on these masters to contribute to the power! ...As for the pure Yuan Empress, please listen to the words of the old slave, the man is gone, stay in the heart of a thought can be ~
I was seeing this case, a bright spot in front of my eyes, the question and answer are Zhen Huan body, the teacher first leveled the communication channel, then the students call themselves me, the teacher diluted the authority of the self-proclaimed slave, followed by the text does not have a large didactic, more like a The narrative is moving, remembering the jitterbugs previously seen on many teachers make up songs to teach children to sing the same picture, you see can not help but at the same time, but also unconsciously feel that the teacher's cleverness. Here the teacher introduced three simple methods, one is to show weakness, the second is self-black, the third is cute, especially when doing informal communication, or persuasive communication, these three key words, can quickly help us pull into the distance with them, tuning to the same channel as ***, open the informal occasions of the word box.
? 2. Six nodes for employees to integrate into the team.
? ? (1) 1 week before joining the job, emotional development. For new employees onboarding, as managers of the short-term purpose is certainly to hope that employees can quickly break the critical mass of training output. In fact, a week before the employee onboarding, the most important thing is still familiar with, such as the introduction of the same age of excellent partners, similar work experience, good performance, positive energy, to help him find a benchmark example, while caring for the employee's concerns, such as housing and transportation, the company's layout, and then, for example, can also introduce the company's culture, the boss's and colleagues' communication styles, the superior's communication precautions, and so on.
(2) On the 1st day of employment, create a ceremony. Here I have some inspiring points, is that this day is equivalent to the first cause of the first cause of the employee's effect, so it is very important. How to create a sense of ceremony? The class mentioned a lot of interesting ideas, of which I excerpt a few. First, you can invite employees *** into the lunch alone, to create a sense of respect and importance, the second is to recognize each other self-introduction skills, can help employees to build confidence, you can let the employee to introduce his most skillful masterpiece, to introduce his high moments, the third is to create a certain commemorative significance, such as sending employees a book, a notebook booklet with a message, a customized gift to introduce him to different departments of the cadres The first is to give the employee a book, a notebook booklet with a message, a customized gift, introduce him to different departments of the department, etc.
(3) the first week of employment, communication review. Here is an important point of knowledge, learned from the teacher, is to help employees review, you can first ask "what is your biggest gain this week?" First do not ask what the biggest problem is, but first let the other person to find a sense of professional fulfillment, and then what you think there are shortcomings, replaced by what you need support. There is a very good review method , called the three long and two short review method, in fact, is to review our golden circle in the part of the WHY, say you work this week three strengths and two shortcomings, the first three long, is to motivate and encourage, firm confidence, after saying two short, is to help him improve the short board.
(4) the first month of employment, the organization of the reunion. The role of the organization of the reunion, more in the cohesion of people, the need to detach from the work environment, the integration of new and old employees, we can try to new employees with a masterpiece of people take turns to organize the reunion, to avoid a single meal and drink, or to say that the role of some of the exchange, such as their own personally do a handful of good food.
(5) the 1st psychological frustration, psychological empowerment. Here are a few steps, relatively simple, the first step is called to stabilize the emotions, listening to the heart, channeling emotions, the second step is to find out the reasons, point out the problem, triggering thinking, the third step is to summarize the experience, give advice, motivation to action, the last point is to avoid accountability, closing encouragement, the ultimate goal is oriented to improve the improvement of enhancement, rather than accusations and grudges. Here is taboo is to speak axiomatic, but instead should pay attention to is to tell the story, frustration itself is a very heartfelt thing, if then reasoning, may be counterproductive.
(6) Witness the highlights of the first job achievement. Here in fact is our daily most easily ignored, such as marketing in the joy of sharing the joy of success, to let more people know this little thing, share the success of the heart of the journey, share from the help of others. The teacher talked about a good idea of other companies, let me impressed, that is, the department to celebrate a newcomer's success event way, is to order a cup of happy tea together, indicating that the department has a happy event.
3. Post-95 communication role differentiation.
? ? This article is relatively simple, that is, to distinguish between formal communication and informal communication. In different communication demands, the role of the sense of the scope of the conversation is not the same, for example, formal dialog, the role of the manager is more like a leader, the occasion to try to choose the workplace, the work content is basically the goal - gap - improvement, the time is best not more than 15 minutes, the communication method is best to use a direct goal-oriented; informal dialog, the role of the manager to assume more of a friend, the choice of a non-workplace, the content of the conversation is also more of a friend. The content of the chat is also more life, interest, emotion, each time not less than 30min, communication mode is mainly listening. See this content recalled 5 years ago, their own internship stage of a love affair, affecting the mood of the work, the Boss saw out of the wrong after going to work, what words did not say, and I said that the evening to eat a meal together, and then in the restaurant to take out their own presence of the wine, drink and talk to the middle of the night to slowly open up to talk to open the past, I actually inadvertently accumulated a case of informal communication, and also impressive, and now look back on it. And also impressive, now looking back, or very useful.
The first time I saw this, I was able to see it in the background, and I was able to see it in the background.
1. Can you teach me something I don't know in 2-3 minutes?
I've interviewed a lot of people in the past two months, and I habitually love to ask a learned question: "Can you take 2-3 minutes to teach me something I don't know?" This question has a variety of rewards, some people tell me about Bitcoin, some people tell me about shoe speculation, some people talk about house design, some people talk about their thesis. What's interesting to me is that this question also tests the interviewer's adaptability, generalization ability, and breadth and flexibility of knowledge.
2. Value curve and marketing strategy.
The value curve is any product or service purchased by the consumer as a combination of a series of value points, and the enterprise scores these extreme value points according to the level of service performance, linking the value points to the curve. Distinguish the core of the value curve, lies in the light and heavy grading, the core secret of marketing and strategy is to do subtraction, focusing all the resources to the real benefit of the customer.
3. Companies sell products, but for customers to buy is the solution to the problem.
The misunderstanding of marketing is that enterprises always focus on the products they sell, and forget that the original intention of the enterprise is to solve the problem for the customer, the product is just a means to solve the problem, not the end.