1. Call Registration Form for New Members.
In order to facilitate the follow-up of later members, the basic information has been recorded. For the member supervisor to count the turnover of each member.
2. Input, print and archive the new membership contract.
The contract entry shall be submitted by the corresponding sales personnel, and the operation shall be responsible for checking all details and signatures, printing three copies and filing one copy. And enter the income stream of the day.
3. Enter the daily income process and make weekly and monthly summaries.
Check daily income and corresponding contract amount to ensure accurate daily settlement.
4. Card opening operation for new members for the first time
Improve the basic information of new members, such as telephone number, emergency contact information, locker number, etc. Member's own photo entry. Membership card registration, ID card swipe. Intelligent place for fingerprint and face recognition input.
5. What you need to do after becoming a member.
Every time I come, I will lock the smart hand/cabinet door in the member locker room. Enter the member's entry information (convenient for the member coach to follow up). Keep smiling and accept reasonable suggestions from members.
6. Card return, refund and proofreading.
In the face of refund, members need to contact the finance department to make a refund according to the company's refund standard, which is included in the running water of the day. Use a form to record the information and specific date and time of the refund member. Permanently suspend the right to use the membership card in the system.
7. Private education and group fitness classes.
Personal education and members need to get together, print the course list after class and sign it in triplicate, and file it one after another. And check whether the number of classes in the system is the same as the total number of classes of the coach every day. It needs the coach of group gymnastics class to sign after class and enter it into the system to facilitate the statistics of class hours at the end of the month.
Overall process of morning shift work:
1. Arrive at work 10 minutes in advance, punch in, and put on work clothes.
2. Turn on the computer and turn on the lighting and electrical appliances.
3. Supervise the early shift staff to punch in.
4. Read the logbook and handle the matters indicated in the logbook.
5, tidy up the front desk, do a good job in the front desk area health.
6, inventory, check the goods and timely supplement, notify the finance department in time when the goods are insufficient.
7. According to the reception process, keep standing service and provide standardized service.
8, check and urge the cleaning staff to do a good job in the club area health.
9. Do a good job in the reception of members, visitors and other personnel according to the reception procedures.
10. When new members apply for membership, they should do all the work quickly and accurately according to the membership management system.
1 1. Answer the phone according to the phone answering process.
12, do a good job in booking service and commodity sales.
13. When the guest handles matters such as leave, card transfer and card return, the customer fills in the application form and immediately reports to the superior.
14, broadcast timely and accurately, with punctuality and soft and clear voice.
15. Check the hand grooves and sign the log for confirmation.
16. In case of night shift personnel handling or other important matters, it shall be recorded in detail in the work log in time.
17, the handover with the night shift personnel is correct, and the supervisor on duty will be notified to get off work after approval.