2. Call 123 15 to complain and ask the Consumers Association to help solve it.
3 report to the market supervision department, report to the local market supervision administration, and demand the return of the balance.
If the number of cards is very large, you can also bring a lawsuit to the court, asking the store to refund the money and compensate for the losses.
5. If the merchant refuses to refund and uses threats to force consumption, it is a forced consumption behavior and can report to the public security.
1. If an operator sells goods through the Internet, television, telephone, mail order, etc., consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:
1. customization;
2. Fresh and perishable;
3. Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online;
4. Deliver newspapers and periodicals.
Two, consumer associations perform the following public welfare duties:
1. Provide consumers with consumption information and consulting services, improve consumers' ability to safeguard legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
2 to participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;
3 to participate in the supervision and inspection of goods and services by the relevant administrative departments;
4 on the legitimate rights and interests of consumers, to reflect, ask and make suggestions to the relevant departments;
5. Accepting consumer complaints, and investigating and mediating the complaints;
6 complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
7. Support the injured consumers to file a lawsuit against acts that harm the legitimate rights and interests of consumers or file a lawsuit in accordance with this Law;
8. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.
Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.
Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation.
When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.