Specifically, medical quality includes indicators such as patient satisfaction and the number of medical disputes; Medical safety includes patient complaint rate, number of surgical accidents and other indicators; Medical efficiency includes registration time, waiting time for medical treatment and other indicators; Service attitude includes doctor's visit rate, nurse's service attitude and other indicators; Medical technology includes the success rate of surgery, the utilization rate of medical devices and other indicators; Ward nursing quality includes patient satisfaction, environmental hygiene qualification rate and other indicators. The quality of doctor-patient communication includes doctor consultation time and nurse-patient communication time. Service quality includes hospital service quality ranking, patient satisfaction survey results and other indicators; Social benefits include the number of medical services provided by hospitals to the society.
In addition to the above nine dimensions, hospital performance management will also consider the following aspects:
Medical expenses: including medical expenses and medicine expenses.
Medical record management: including medical record quality and medical record management efficiency.
Health education: including the effect of patient health education and the use of health education resources.
Business development: including hospital business growth and new business development.
Informatization construction: including the progress of hospital informatization construction and patient information safety management.
Financial management: including hospital financial management and cost control.
Human and financial resource management: including human resource management in hospitals.
Medical compliance: including whether the hospital complies with relevant laws and regulations, such as medical quality and safety, medical waste disposal, etc.
Public participation: including whether the hospital actively participates in social welfare activities and communicates with patients openly and transparently.