1. evaluation: evaluate the customer's behavior, intention and current situation, and check the customer's health status, so as to understand the customer's health status.
2. Understanding: Understand the customer's behavior and intention, and provide guidance and help according to the customer's current situation and the difficulties in changing a certain behavior.
3. Suggestions: Give reasonable suggestions to customers, including how to change behaviors and how to use existing resources to achieve better health.
4. Assistance: Provide substantial assistance according to customers' needs to help them change their behaviors and achieve health goals.
5. Follow-up: Through regular follow-up, we can understand the changes of customers, adjust and re-evaluate the health consultation plan, and achieve the best results.
Through the 5A model, health consultants can better understand the clients' situation and provide them with appropriate help and guidance, thus promoting the changes of their health behaviors.