1. Face recognition and authentication information do not match.
This should be the most common. In order to get more game time, many underage players will search for identity information from the Internet, or fill in it with the information of other adults. Because Tencent introduced the authoritative data authentication of the Ministry of Public Security, it is definitely impossible that the face portrait and identity information do not match.
2. Network problems.
Poor network connection may also lead to authentication failure.
3. QQ or WeChat is not installed on the mobile phone, and the camera is enabled for face recognition authentication through QQ or WeChat.
In addition, the official also mentioned that users who refuse to verify or fail to verify will be included in the anti-addiction strategy of the health system "/kloc-minors under 0/2 years old" and protected by game restrictions.
Specific content of restrictions in the game after the real-name authentication is not completed:
/kloc-underage users under the age of 0/3: After logging in to the game with a game account 1 hour, they will be forced to log out after the game is over, and they cannot log in to the game on the same day. At the same time, you will not be able to log in to the game from 2 1: 00 to 8:00 the next day.
/kloc-minor users aged 0/3 and above: After logging in the game for 2 hours, the game account will be forced to log out after the game is over, and you cannot log in the game on the same day. During the game, the system will prompt the user that if the accumulated online time exceeds 3 hours, the income (experience and money) in the game will be halved. If the accumulated game time exceeds 5 hours, the in-game revenue will be directly 0.