2, warmly receive each patient, take the initiative to introduce the hospital and related departments, expert characteristics, etc.
3, see the elderly, the disabled, the sick should take the initiative to help, help patients seek medical treatment.
4. Maintain the order and sanitation of the responsible area, waiting room and consulting room (the consulting room requires one-on-one' handling').
5, do a good job of explanation, and treat patients with questions and answers. Provide patients with necessary health science knowledge.
6, pay attention to observe the patient's mentality, pay attention to coordinate the doctor-patient relationship, in case of special circumstances, timely report to the leadership. (such as fierce disputes between doctors and patients. )
7, conscientiously do a good job of guidance, to prevent misleading. When a patient makes an appointment with a doctor, the patient's wishes should be respected.
8, smile service seriously, be polite to others, greet patients politely, and let patients leave the hospital happy and satisfied.
9. Responsible for telephone consultation and answering appointments, and do a good job in the registration of patients with appointments, so that the handwriting is clear, the records are complete, the statistics are correct, and there are no omissions.
10, responsible for the pick-up and coordination of outpatients.
1 1. Provide wheelchairs, sewing kits and disposable water cups for patients in need.
Outpatient medical guidance post responsibilities 2 1, working under the leadership of the head nurse.
2, dignified appearance, generous behavior, with a full mental outlook, smile to meet every patient.
3, establish the concept of patient first, language civilization, courtesy, kindness, thoughtful service. Let patients really feel the convenience service measures of the hospital.
4, take the initiative to ask the patient registration, do a good job in the registration of new patients and follow-up patients.
5, according to the patient's condition to do a good job of triage. According to the patient triage point, guide the patient to the specialist clinic. Fill in the cover of medical records for patients who can't read or can't read clearly and guide them to see a doctor.
6, should master a lot of professional knowledge and relevant information of various departments of medical institutions, as far as possible to answer questions raised by patients. When the patient makes a request to us, the guide should listen attentively, so as to answer questions and take pains to make the patient return with satisfaction.
7. In case of rescuing patients, in addition to medical staff, medical department and nursing department should be informed in time so as to organize rescue in time.
8. Be responsible for daily statistics and reports.
9, responsible for the admission formalities for patients, and guide to the ward nurse station, ward nurse reception.
10, guiding patients to see a doctor, check and take medicine. Assist patients in pricing, register for medicine, and inform them of medication methods.
Responsibilities of outpatient medical guidance post 3 1. Work under the leadership of the head nurse in the outpatient department.
2. Responsible for answering patients' consultation, introducing the medical environment and places of the hospital, guiding patients to register, and assisting the elderly, the sick and the disabled to see a doctor.
3. Assist in distributing all kinds of outpatient inspection laboratory sheets.
4. Assist the appointment registration office to make an appointment at the hospital site.
5. Maintain the waiting order in the waiting hall on the first floor of the outpatient building, and pay attention to the trends of waiting patients. For acute and severe patients, contact relevant departments in time and give priority to diagnosis and treatment.
6. Abide by the rules and regulations of the hospital and actively, enthusiastically and actively serve patients.