As the earliest service brand established in the domestic automobile industry, "Buick Care" has been practicing the service concept of "caring for you more than you" and providing professional, efficient, high-quality and reliable services for car owners. From free health care and "star and moon service" for many times a year to "self-service menu maintenance" and "one-on-one account manager system", "Buick Caring" has been adhering to the spirit of continuous innovation and self-transcendence, providing more and more humanized service content for car owners. The unremitting efforts of "Buick Care" have won the reputation of the majority of car owners: in the 2007 J.D.POWER customer satisfaction survey, "Buick Care" ranked in the top three, demonstrating its benchmark style of leading the domestic automobile after-sales service industry; In addition, in recent years, "Buick Care" has been practicing hard, vigorously carrying out the "Buick Care Triathlon Championship" national after-sales service skill competition, taking the three major service connotations of "professionalism, efficiency and initiative" as the theme, and further improving the overall level of the service team through almost actual combat exchanges and drills. With the continuous improvement of service expectations of car owners, the service industry that "Buick Care" exceeds customer expectations has become the core competitive advantage of Buick brand, and it is also an important reason for Buick brand to win the trust and support of consumers.