Xx Daxing Trading Co., Ltd.:
We have received your letter of XX, XX, XX. We apologize for the damaged interface of 35 Huanghua brand computer desks in the contract for purchasing computer desks on XX, XX, XX. This matter has attracted our great attention and has been investigated.
Upon verification by relevant Shaomen, the xxx Huanghua brand computer desks produced by our factory are all high-quality products when they leave the factory. The interface of some computer desks mentioned in the letter is broken, which is caused by our workers' poor handling when they leave the library.
We apologize for your loss again, and ask you to provide the detailed figures and damage degree of the computer desk as soon as possible, as well as the notarial certificate and inspection certificate. Our company will make unconditional compensation according to the actual loss as soon as possible.
In this regard, we will take a warning, find out the problems and shortcomings in our work, and take corrective measures to prevent such incidents from happening. I hope to get the understanding of responsible companies and continue to maintain good trade relations.
Waiting for reply:
Xx Guangming Furniture Co., Ltd.:
20xx year x month x day:
Extended data:
Matters needing attention in business letters:
(1) Spoken mood.
Every business letter is an emotional exchange between different enterprises or business leaders. People are emotional, so business letters reflect the emotional side more. Business letters should use a special "business accent", not people's imagination. Letters make people feel warm and friendly to read, just as simple, natural and humanized as conversations between friends.
Whether it is an apology letter, a kind persuasion letter or a purchase letter, it can be expressed through the tone of the letter.
(2) content directness.
Enterprises read a lot of letters and documents every day. Business letters don't need flowery words. Therefore, business letters should be concise. Write a letter in simple and clear language, so that it is simple and easy to understand.
When it comes to data or specific information, such as time, place, price, article number, etc. We should use precise language to make the content of communication clearer, which is more helpful to speed up the process of business activities.
(3) Sincerity of attitude.
Business letters should fully reflect sincerity and politeness. No matter what you say, you should say it sincerely.
(4) The theme is single.
Business letters are purely commercial, and generally require articles to be specialized, single in content, business-oriented, and highlight the main idea.
(5) standard format.
The structure of business letters is similar to that of ordinary letters, with title, text and signature. Foreign trade business correspondence must be written in English or the language used by the other country in accordance with international practice, and the grammar and writing format should also conform to the language norms and habits of the other party.
(6) Equal status.
A business letter is an exchange document between two equal legal persons, which embodies the equality and mutual benefit of both parties. When writing business letters, you should respect each other and treat each other with courtesy.
(7) required time limit.
Business letters are formed in every link of business activities, and each letter is a clear expression of the wishes of both parties within a certain period of time. So you must reply in time after receiving the letter from the other party. At present, fast delivery forms such as fax and e-mail are increasingly used to meet the demand of this feature. A business letter usually consists of three parts: a title and an ending.