The service personnel in the regional development department are different from the insurance salesmen. Salesmen find their own customers to sell insurance, and the company divides the customers who leave the salesman into areas and gives them to the company's service personnel, that is, the company designates customers for you. Of course, if customers need to be insured during the service, they can also be insured here.
The work should be more difficult than the salesman. After all, so many customers have given it to you, you should maintain a good relationship.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.