How the new head nurse manages the ward well and strengthens the management of nursing staff.
First of all, strengthen the self-construction of nursing team and improve the overall quality. Because the field of nursing service is broader under the condition of market economy, improving nursing quality is an important guarantee for nursing service to open up and occupy the market. Therefore, it is necessary to carry out quality education for nursing staff ideologically, politically and psychologically, establish professional ethics and closely focus on? Three good and one satisfied? This core works to reshape the image of angels and create new trends in the industry. Secondly, rational use of nursing talents, fully mobilize and play the potential of nurses.
Third, hold regular nursing meetings every month to organize comprehensive knowledge learning, so as to broaden nursing knowledge, adapt to social needs, and train nursing backbones in a planned way. Responsible for the practice guidance of nurses in this area, educate nurses to enhance their sense of responsibility, improve their service attitude, observe labor discipline, and cooperate closely with doctors and nurses. Arrange the work of nurses reasonably according to the needs of patients and the situation of nursing staff. Supervise and inspect the nursing staff to strictly implement various rules and regulations and technical operation procedures, and check the nursing work with the quality control team twice a month to ensure the safety and quality of nursing. Regularly check the nursing health education. Organize nursing rounds, business study and technical training in this ward every month, conduct regular examinations and assessments for nurses, and complete the training plan for nursing staff at all levels.
Strengthening nursing quality management
The head nurse should supervise, inspect and evaluate the nursing work according to the nursing quality standard, and focus on evaluating the nursing effect of patients. Timely report the mistakes and accidents of nursing staff, organize the nursing staff in this ward to analyze and summarize the mistakes and accidents, and formulate and implement preventive measures and reward and punishment systems. According to the teaching plan, designate a special person to manage and teach interns and advanced students to complete the clinical teaching task. Organize the formulation of nursing scientific research plan in this ward, and actively carry out new business, new technology and nursing scientific research. Actively participate in nursing management training courses.
Strengthen economic management
The head nurse should check the charge accounts with the finance department, equipment department, general affairs department, supply room and inpatient department every month, and save the statistical data. Supervise nursing and inspection personnel to charge reasonable fees; Reduce consumption; Do a good job in cost accounting; Department medical equipment, such as ECG monitor, injection pump, microwave therapeutic instrument, etc. , kept by a special person, every medical staff can operate correctly. Pay attention to terminal handling and regular maintenance after use. The equipment department will regularly test the performance of the equipment, maintain it in time, prolong the service life and improve the equipment utilization rate. Implement a high-quality, low-consumption and efficient management model. Grasp the monthly income and expenditure, the balance of the department, the number of fixed assets, depreciation, the collection, storage and use of goods, and the quality of management directly affects the income of the department.
Strengthen quality nursing service
First of all, the head nurse should organize general nurses to learn warm service terms, civilized nursing operation terms and nursing etiquette training. Educate nursing staff to learn empathy, treat patients as their relatives, and let them actively change their service concepts, give patients more humanistic care and alleviate their suffering. Mobilize nursing staff to carry out caring actions. Improve patient satisfaction. Secondly, the service measures are humanized. Improve the ward environment, so that patients have a warm and good hospitalization environment. Attach importance to health education, and make various illustrated health education manuals for each ward according to the disease characteristics of the three professional groups, so as to make the propaganda work more detailed and make the patients and caregivers better understand and understand;
Give warm reception and patient explanation to the newly admitted patients, carefully observe during hospitalization, take the initiative to check the condition, kindly send the discharged patients, leave contact information with the patients, and establish effective methods of contact, communication and follow-up at any time. According to the characteristics of specialty, the basic nursing and specialty nursing processes were formulated, which made the nursing work more standardized, safe and effective and implemented in the ward? Five services in place? That is, caring for patients, understanding the condition, nursing measures, basic nursing and communication guidance. In view of the fact that prostate patients are mostly elderly people, the responsible nurses are required to give more care, patience and care, understand their difficulties, increase life care items and provide more care to help them recover as soon as possible.
Help patients without accompanying guests to meet the inconvenience in life, so that hospitalized patients and their families have no worries in life. For children patients, members of the responsibility team interact with children's games every day. They smile gently in children's language, communicate with children in children's language, and put cartoon balloons in the ward to make the ward full of childlike interest.
Humanization of nursing management
Head nurses should provide various services for front-line clinical nursing. When we first set up a new department, to solve everyone's practical problems, the head nurse should know how to care, love, respect and understand nurses, encourage, praise, tolerate and thank nurses frequently, relieve their work pressure, provide a relaxed and happy working environment for everyone and maintain their physical and mental health. Even if you criticize nurses, you should be cautious, pay attention to the tone, place and discretion of criticism, and generally praise them publicly and criticize them privately. The head nurse should guide nurses according to the characteristics of all kinds of nurses.
Strengthening the management skills of medical care coordination
First of all, the head nurse should get the cooperation and support of the department director for nursing work. There are important issues, such as finance, personnel, bonus distribution, etc. , consultation and negotiation with the department director. Both sides should communicate more and be more tolerant. Treat each other with courtesy, cooperate sincerely, understand each other, cooperate and support each other. Fully understand the important role of medical cooperation. Often educate nurses to respect doctors, actively assist doctors in their work, and put forward reasonable opinions on medical work. Generally speaking, the relationship between doctors and nurses is such a relationship: complement each other, play together, tear each other apart and cross the stage together. Only by conveying this concept to medical staff in daily work can the two sides cooperate, understand and support better, provide high-quality medical services for patients, reduce the occurrence of medical disputes and improve patient satisfaction.
Strengthening the construction of nursing culture and enhancing the cohesion of nursing team
Nursing culture includes material culture, institutional culture, spiritual culture and service culture. In daily life, head nurses carry out various activities to build nursing culture. At the same time, combined with the usual work of nurses and the opinions of patients and groups, every month? The most satisfied nurse? Reward them. Organize general practitioners to actively participate in every activity organized by trade unions.
In a word, the head nurse is the most basic nursing manager in the hospital, and the quality of nursing management directly affects the quality of nursing in the hospital. So scientific management is particularly important. This requires nursing managers to be clear-minded, not only to grasp the key points but also to pay attention to the details. At work, according to the plan of the nursing department, formulate specific plans of the department, which are focused, centered and targeted, can distinguish between primary and secondary, can specify what to accomplish in each time period, record what to do every month or every day, make reasonable plans and have a clear division of labor. Everyone is responsible, and everything is taken care of. Nursing work is carried out in every post and everyone's responsibility. Only in this way can the work proceed smoothly. Nursing management is that management is regular, management is not fixed, and it is a man-made thing. We need to constantly explore and innovate in practice. Because people are different from time to time, they constantly explore management methods at every level, change their responsibilities, change their thinking, keep learning and treat them with the concept of dialectical development.