12345 is a government service hotline, which is useful for complaining about hospitals.
When the mayor's hotline 12345 receives a complaint, it will inform the relevant personnel of the hospital to investigate and understand. If there is no personal or property loss, it is usually an apology. If there is personal or property damage, it should be handled according to relevant laws and regulations. After the hospital handles it, it should also be fed back to the market hotline 12345, and then the mayor's hotline will pay a return visit to the complainants who are dissatisfied with the hospital's handling results. If he is not satisfied, he can also complain to his superiors.
The most effective way to complain about the hospital:
1. The most effective way to complain about the hospital is to call the Health Bureau's reporting telephone number 12320, and directly call 12320 according to the real situation.
You can also complain to the health bureau or the local medical association or the health administrative department, which has the right to supervise and investigate the unreasonable practices of the hospital;
2. If the hospital charges are unreasonable, you can complain to the local price bureau and take the list and payment bill given to you by the hospital. If the price bureau has unreasonable charges after investigation, someone will come to their hospital for a fine;