Zeng 17 136008 Linda171kloc-0/3048 Jason1710/3099.
20 19.03.22-20 19.04. 12
Know the emotional feedback that different interface designs of health APP bring to users. ("Digital image showing overall health status of users" interface, "Dashboard" interface)
Sophomore students of Southern College of Sun Yat-sen University, 6 males and 0 females.
Users will encounter various problems when using the health APP. For example, there are too many health-related functions in the APP, which leads to too fancy interface; There are too many body data displayed in the interface, and users pay little attention to the data; There is no function of interacting with relatives and friends. In this regard, our group conducted an interview with the users who used the APP, and made an emotional analysis of the user experiences of "home page", "sharing" and "my friend".
Qualitative and quantitative research
Qualitative and quantitative research is a research method that requires researchers to observe and analyze representative groups in their research fields. Qualitative analysis is to obtain the potential reasons and motives, and quantitative analysis is to expand the sample to the studied population and maintain accuracy. In order to facilitate in-depth research, this research method is not suitable for large-scale research objects, and the number of interviews in this project is 5.
This project adopts face-to-face one-on-one field survey with users, and determines the next activity with users by observing their real reactions on the spot. One-to-one mode allows users enough time to obtain more accurate information, and at the same time avoids the mutual influence between users.
comparative study
Comparative study is a method to compare two or more things with the same nature or purpose to determine their advantages and disadvantages in various aspects. This project will better highlight the design advantages and disadvantages of digital images and dashboard by comparing their differences in user experience, and at the same time, it can also think about what kind of users the app itself attracts through user feedback.
At present, the collected emotional indicators of user feedback are mainly positive emotions, that is, satisfaction/pleasure, and negative emotions are confusion/boredom.
For the emotional indicators and indicator reasons of user feedback, the following demand points are summarized.
(Tick indicates positive emotional feedback, and vice versa)
At present, the main indicators of user feedback are negative emotions, that is, anxiety/doubt/boredom, while positive emotions are satisfaction/trust.
For the emotional indicators and indicator reasons of user feedback, the following demand points are summarized.
(Tick indicates positive emotional feedback, and vice versa)
1, you can clearly understand your friends' health index and indicators.
2. It can be displayed in a visual form.
3. The types of visual images should be rich, and the images should be easy to understand and clear.
4. Visual images should be more interesting.
The "My Friends" interface in digital images only gives a summary of friends' health, but does not give detailed relevant data. However, considering that the relevant specific health data may involve privacy that others do not want to disclose, we do not intend to change the data. We decided to add a chat button under each friend bar, so that users can ask each other if they want to send data to me privately, and provide the choice of sending all data on the friend side. These data are clearly laid out.
1, the data is too complicated.
2. The data may invade the privacy of users. 3. I hope to have visualization and form easy-to-understand information.
Remove the detailed data in the "friends" interface and combine the visualization function of digital images. If you want detailed data, you need to ask your friends for permission. You can add buttons to the friends bar to apply for data. After receiving the application, your friend can select editable data and send it to the user.
1 expresses doubt: the user thinks that the replacement type has been specified.
Improvement method: Add the column "You can choose your own pictures" to give users the ability to choose independently.
For entertainment: users think there are many kinds of images to choose from.
Improvement method: While adding more pictures, we also added the column of optional pictures.
4 is funny: users think the picture is younger.
Customer requirements: 1 Change the image type to give users more freedom of choice; 2. Moderately increase the image selectivity; 3. Add different age ranges to choose from.
As can be seen from the table, for digital video apps, positive emotions account for 55% of users' overall emotions, and most of them are satisfied, because the relevant interfaces have played their due roles and the interfaces are elegant; You can simply understand the health status of your friends through different animal images, and these functions satisfy the user experience. At the same time, the giant panda shows the user's health condition very aptly, and the presentation effect is gratifying, which makes the user feel surprised and entertained. However, 45% of users have negative emotions about this app experience, including doubt, anxiety and confusion, because the homepage image is too ugly; Face data is not convincing enough, for fear that others will laugh; The icons and patterns used are meaningless and you can't see the health status; There are no reasons such as sharing desire.
For dashboard app, the overall mood of users is only 33% positive, mainly because dashboard data is clear and rich, which brings surprises to users, and the sharing interface is simple, which makes users feel happy. However, the overall mood of users has 67% negative emotions, and most of them will feel irritable and anxious, because too much data is dazzling and uncomfortable; Too much data is not easy to read, lack of visualization, and easy to reveal privacy.
According to this user interview, both apps have improved. For digital images, we can optimize the image of the home page to make it more beautiful, and we can also design more images for users to choose from. Let the image show the physical condition that users want to know more vividly. For the dashboard, you can delete data that users don't commonly use, explain the meaning and use of relevant data, define the standard value of data, and classify data to facilitate users' reading.