(A) the quality of employees is low
Judging from the overall quality of property managers, their professional quality is low, many property managers are at a serious disadvantage in terms of academic qualifications and professional ability, and there are few compound talents. The age structure of property managers is unreasonable, and most of them are young and inexperienced. In addition, in property management enterprises, there are few senior managers, especially those who can serve as middle and senior managers, which seriously affects the quality of property management and is not conducive to the good development of the property management industry.
(B) management awareness is not strong, poor economies of scale
In fact, many property management companies only pay attention to single management, and their service awareness and management awareness are very weak. They only pay attention to the publicity of external image and ignore the improvement of service quality and their own quality. Many property management enterprises only manage one or two property projects, and there are only a handful of enterprises with a management scale of more than 6,543.8+0,000 square meters, which leads to the inability of property management enterprises to obtain the maximum scale benefits and promote the optimization and upgrading of property management enterprises.
(3) The market competition mechanism has not yet formed.
Only when there is competition can service be provided, and the quality of service can be improved. From the perspective of the property management industry, the market competition mechanism has not yet formed, and many property management enterprises are appointed by real estate enterprises, which leads to poor service quality, immature management mechanism, lack of post-management and other problems, resulting in low complaint rate of owners and no distinction between power and responsibility. This situation will seriously restrict the overall development of the property management industry, which is not conducive to the maximization of economic benefits of property management enterprises.
Countermeasures to strengthen property management
(A) improve the property management industry laws and regulations
The administrative regulations on property management promulgated by the state show that the government attaches great importance to the field of property management. As a country ruled by law, China should act in accordance with the law. Perfecting the laws and regulations of the property management industry can standardize the whole property management market. To enable the property management industry to "have laws to follow" when it encounters disputes and contradictions in its work services, to promote the proper settlement of contradictions, to safeguard the rights and interests of both owners and owners, and to make the property management industry develop steadily and achieve social stability and harmony.
Property management has a wide range of relationships, involving many aspects: water supply, power supply, greening, gas, transportation, public security and so on. The good maintenance of these relationships needs corresponding laws and regulations to regulate. Therefore, the relevant departments should strengthen and improve the laws and regulations of property management, so that the property management industry can develop healthily.
In terms of property management fees, standards should also be stipulated in legal form to reduce and eliminate the phenomenon and behavior of owners refusing to pay property management fees at will.