How to solve the damage to consumer rights?

Negotiate with the operator. As consumers, we can negotiate with the operators to solve problems, such as: show the operators the goods we bought, confirm that they are fakes, and give some compensation after the other party agrees.

There are two ways to solve the problem that we shouldn't put up with.

First, discuss with the seller first. If the seller is irresponsible, then you can choose the second option.

Second, find official customer service to intervene in arbitration. Now it is a society ruled by law, and it will be paid back sooner or later.

According to the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

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The rights and interests of consumers in purchasing, using commodities or receiving services for daily consumption are protected by this law; Matters not specified in this Law shall be protected by other relevant laws and regulations.

Article 55

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.