In the face of the epidemic, many riders will also worry: how to renew the car? How to maintain it? Can there be help if something goes wrong? What if I want to buy a car but can't get to the store? ...... Many car companies are already on the road to action for all kinds of problems encountered in car use, car maintenance and car purchase.
First of all, the author takes his own experience as an example: I am an Audi owner, and during this special Spring Festival, my car is facing the situation that the insurance expires. After communicating with Audi sales consultant, I learned that you can apply for auto insurance as long as you send the driving license and ID card to the sales consultant. The renewal can be paid by Alipay or WeChat, and then the staff will send the electronic insurance policy. If you need to go to the store for maintenance, my 4S store in Xuchang, Henan Province will also arrange after-sales personnel during the epidemic, and the 4S store will be disinfected every day.
For potential customers who plan to buy a car, the sales consultant introduced to me: once the on-site car viewing becomes VR online car viewing, Audi dealers provide ar intelligent exhibition halls, which can realize 360-degree real-life car viewing, and the sales consultant can answer questions from netizens and potential customers online. In addition, the sales consultant also said: During the epidemic, Audi dealers provided 24-hour free rescue service for car owners where they bought cars.
The author also learned that the 4S shop in the northeast of FAW-Volkswagen brand will also provide basic vehicle maintenance services for all FAW-Volkswagen brand vehicles in the name of frontline medical staff who will participate in the fight against "new pneumonia" in Hubei in 2020.
It is worth mentioning that FAW-Volkswagen donated 6 million yuan on June 27, 65438, and on February 0, 65438, FAW-Volkswagen jointly donated 34 million yuan to the epidemic area, totaling 40 million yuan, to help fight the novel coronavirus epidemic. As the champion of automobile sales in 20 19, FAW-Volkswagen's measures to deal with the epidemic are worthy of praise.
During the epidemic, Volvo released the above-mentioned policy of benefiting the people to dispel consumers' concerns about buying and using cars. These include: providing car owners with free door-to-door delivery during the epidemic, free road rescue in Hubei, free extended warranty and other intimate services.
In addition, the author learned from Volvo official website that in the face of the novel coronavirus epidemic, Volvo launched an initiative without setting a February sales target; Considering the decrease in the income of dealer employees affected by the epidemic, Volvo Cars also provided subsidies totaling over 10 million yuan; In addition, Volvo supports many commercial projects. Volvo has reduced the pressure on dealers through a number of dealer care policies, and I believe that more car companies will follow suit in the future.
In the face of this epidemic, Volvo Cars donated RMB 65,438+0,654,380+0,000 to support vaccine research and development and medical materials procurement in novel coronavirus. At the same time, Volvo car owners formed a white hero guard and other actions, explaining what "fighting against the epidemic, Wo is in action".
Recently, Xiao Zhi has just made an inventory of the China Health Index car of the year, and Volvo XC60 won the honor of China Health Index car of the year in 20 19. The brand-new Volvo S60, which was launched at the end of 20 19, comes standard with the CLEANZONE clean cockpit, which can filter 95% of PM2.5. At the same time, the materials of the roof, floor mat and trunk mat in the car have passed the tests of harmful or allergic substances and emissions, ensuring the safety of skin contact. After this epidemic, I believe that "healthy cars" will become more fragrant in the auto market.
Faced with the impact of the epidemic, Buick provided various "cloud" services for car owners. Whether it is the first insurance or the renewal insurance, the materials provided in the above picture can be handled online. In the face of cumbersome procedures and links, Buick also answers questions for car owners in vivid ways, such as the sentence above: "We will meet soon, how can I cooperate with you without pen and paper"; "when the flowers bloom, they should be folded straight, so give me your ID card first" ... I can only say skr~
The author understands that SAIC-GM-Wuling and Xinbaojun have also opened "online 4S shops" for automobiles, and consumers will consult on car viewing and car purchase through ar live scenes at home.
In addition, SAIC-GM-Wuling also provided five intimate services for car owners and friends: if the maintenance fails to reach the store, it can be postponed for 3 months, regardless of time and mileage; During the epidemic, dealers will be disinfected regularly, and on-the-job personnel will wear masks; Medical materials such as drugs transported in epidemic areas or donated materials, the road rescue of vehicles of this brand is free; According to the needs of users, according to local conditions, provide online reservation and maintenance of Lingling's pick-up and delivery service within 30 kilometers. The above services greatly eased the anxiety of car owners and friends during the epidemic.
"Don't go out, you are most responsible for the safety of yourself and others." This is what I have heard the most these days. Changan Auchan Automobile also thinks that not going out is the greatest protection for the owners.
They launched a 7X24-hour online service, including online car selection, car purchase, car use and car repair. On the after-sales side, Changan Auchan owners can make an appointment service for Auchan-style maintenance during the epidemic period to achieve on-site maintenance. In addition, there are exclusive consultants to make maintenance plans. Services such as road rescue, annual inspection agency, insurance inquiry and illegal inquiry can also be solved online.
Dongfeng Fengxing also launched five intimate services to reduce the impact of the epidemic on car owners' friends. These five nursing services include: free maintenance of self-owned brand medical vehicles; Free rescue of Dongfeng popular vehicles transporting epidemic prevention materials; Provide protective masks or reimbursement masks for customers entering the station.
Through the policy interpretation of the above six major car companies or brands during the epidemic, we know that they provided a number of services to consumers during the epidemic to ensure that consumers can use cars safely in special periods. After the epidemic, can the demand for private cars usher in a wave of growth? I can't jump to a hasty conclusion, but I can be sure that after this epidemic, there will be more "cloud services" before and after automobile sales, and the automobile sales model and service model will be more diversified.
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.