You can make a complaint by calling the complaint telephone number of the local industrial and commercial department. If you don't know the complaint telephone number of the industrial and commercial department, you can call 1 14 to ask, or you can call the industrial and commercial bureau through other channels, such as other regular stores.
As for what you said, some people complained, and the industrial and commercial bureau came several times but failed to close their store, which may be related to their backstage support in some departments. If there are many complaints, come and deal with them. Usually, they don't have to turn a blind eye.