It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further strengthen the contact between the government and the people, and improve the work style. The ultimate goal is to improve people's health and better serve people's health.
Reason:
Over the years, many departments of the national health system have set up various consultation service hotlines according to their respective business needs, such as AIDS/STD, hypertension, diabetes, mental health, tobacco control, poisoning, etc. These hotlines are scattered, lack of overall arrangement, and have different numbers, which is not conducive to memory and use.
As early as the SARS period, the Ministry of Health opened a unified hotline "95 120" nationwide to facilitate the public to report public health emergencies and infectious diseases and answer public health questions. But 95 120 itself is a toll phone in the telecommunications sector. Only in the special period of SARS, it was used as a government public welfare hotline in the health industry, and it was restored to a toll phone after SARS.
It is understood that 28 ministries or organizations across the country have opened the "123 series cornet" government public service hotline, which only charges market calls and does not charge information service fees, such as 123 15 consumer rights complaint hotline and 12369 environmental protection hotline. And health is directly and closely related to every citizen, so the health system should especially be as soon as possible.
Therefore, the Ministry of Health actively negotiated with the Ministry of Information Industry, and selected "20" after "123" in combination with the medical emergency number, thus determining the number "12320", and began to use 65438+ nationwide on February 9, 2005.