1. Check whether your ID number is wrong or whether your name is entered incorrectly.
2. If you still fail after confirming that there is no problem, you can call customer service.
3. The ID card is expired or does not meet the requirements, or your appearance has changed greatly, which is very different from the ID card head.
4. There is something wrong with the audit mechanism of the certification platform, but this rarely happens, so it can only be handled manually in the background of customer service.