Time flies, 20XX years passed quickly. Under the correct leadership and cordial care of the Party Committee, the cadres and workers in the physical examination center adhere to the Party's health work policy, take Deng Xiaoping Theory and Theory of Three Represents theory as the guidance, take deepening reform as the driving force, focus on improving the quality of medical services, and aim at improving people's health level, constantly strengthen service awareness, deepen internal management of departments, and improve medical care and service quality. Strengthening the ideological quality education of employees has enhanced their sense of responsibility, achieved certain social and economic benefits, and made some progress in all work, laying a foundation for the work of 20XX and creating good conditions. In order to sum up the experience, find the gap and promote the work of the department in by going up one flight of stairs, the work summary of 20XX is now reported as follows.
I. Basic information
1. In order to make full use of the existing personnel and equipment resources of our hospital, the new xx leadership team of our hospital has really done practical things and done good deeds for the people, making our large-scale equipment such as ct machines and color Doppler ultrasound serve and benefit the people and set up a new image of our hospital. Especially in order to adapt to the current people's health today, physical examination is listed as the key work of our hospital, and the construction of physical examination center is the most important work of our hospital.
2. Physical examination center is a newly established department in September of 20XX. Located on the third floor of the medical technology building of our hospital, with an area of 200 square meters and 4 staff members. Among them, intermediate title 1 person, junior title 2, temporary worker 1 person. The room is equipped with a brand-new computer, color TV, sofa, desk and chair, and all kinds of items needed by the physical examination department. The waiting room is bright and clean, decorated with flowers, so that you can enjoy a comfortable and warm environment while enjoying the health check.
3. The members of the physical examination group are composed of three deans and technical backbones of various departments, and can be drawn out at any time according to the physical examination. The physical examination center is the hub to communicate inside and outside, coordinate the left and right, and contact all directions. The work is also very complicated. Although the work is complicated and trivial, the four staff members of the physical examination center perform their duties, but the division of labor is not clear. They encourage each other and learn from each other in their work.
Second, the work carried out
1. Optimize the quality of physical examination service and be a good health guard. According to the different needs of the people, various medical examination packages are formulated, which are freely chosen by all units or individuals. Complete the organization, consultation and explanation of physical examination.
2, vigorously promote medical science knowledge, improve people's health awareness. The leaders and staff of the hospital have visited various units for on-site education and lectures on disease health care knowledge for many times, and the number of educated people has reached 2500. Pass the concept of health to thousands of households, so that cadres and workers in the county can understand and attach importance to health checkups. From September 1 day to February 3 1 day, 32 units participated in the physical examination in our hospital, 1 102 people, 27 individuals, and * * * set up electronic files for 1 102 people. The results showed that there were 567 patients with a total incidence of 565,438+0,45. Among them, the common and frequently-occurring diseases are: patients with hyperlipidemia 2 15, and the incidence rate is19,45; 69 people suffer from hypertension, the incidence rate is 6.26; 65 people's blood uric acid increased, the incidence rate was 5, 8; There were 46 people in kidney calculi, and the incidence rate was 41; There were 45 hepatitis B virus carriers, and the incidence rate was 4. 08. There are 33 people suffering from gallstones, the incidence rate is 299; 29 people suffer from fatty liver, the incidence rate is 2.63; There are 28 people with chronic pharyngitis, and the incidence rate is 2.54; 25 renal cysts, the incidence rate was 2,26; There were 24 patients with cholecystitis, and the incidence rate was 2. 39%. There were 20 patients with rhinitis, and the incidence rates were 1 and 81respectively. Hyperglycemia was 16, and the incidence was 1, 45; Splenomegaly 12, with an incidence of 1 0.08; Through physical examination, some cadres and workers found problems early, and some were hospitalized for health guidance. This work has been unanimously recognized and affirmed by the vast majority of cadres and masses who came to our hospital for physical examination.
3. Carefully organize the physical examination of agricultural cooperation to raise farmers' awareness of participation. The participating farmers' health examination is led by the Health Examination Center, and the business backbones of various departments are deployed to form a health examination team, equipped with equipment such as B-ultrasound machine, electrocardiogram machine, laboratory test and physical examination, and the work is carefully arranged throughout the process. From September 1 to February 3 1, the staff of the physical examination group set off from the hospital and went to the village for physical examination at 8: 30 every day, rain or shine. The staff carried the equipment back and forth for several hours, which was very hard, and no one complained. During the four months of physical examination, the members of the physical examination team did not have holidays, holidays and weekends, and they worked hard and won unanimous praise from the masses. * * * Physical examinations were completed in 34 villages, and the number of people participating in physical examinations was 1 1204. Suffering from various diseases 1 12 1 person, the prevalence rate reached 10 and 0 1, including 2 15 people with gallbladder stones, 245 people with hypertension, kidney calculi 152 people with hydronephrosis. Bladder stones 3 1 person, hepatic hemangioma 3, cholecystitis 102, hepatitis B pathogen 184, filing1kloc-0/204. P subtitle e5. 56 people completed the "One Village, One College Student Project" and 50 people were recruited by the police. Make sure they successfully complete this year's recruitment plan. 6. Report the work to the hospital leaders from time to time, so that the leaders can understand the physical examination trends, clear their minds for the next step and make correct decisions.
Third, there are problems.
1. Because the work of the physical examination center is trivial, everything is often done in detail. Subjectively, we hope to finish every job, but because of our limited ability, we can't do everything perfectly.
2, the understanding of the work is not deep enough, and the understanding of the real situation of the existing problems is not comprehensive enough, thus playing an insufficient role in the leadership decision-making.
3. The publicity of physical examination needs to be strengthened.
4. The performance of grasping market information and opening up the market is not ideal. All these need to be effectively solved in our future work. 20XX years have come, and a new year has come. In the new year, we will continue to work around the center of the hospital to overcome shortcomings; Improved methods; Grasp the facts; Strengthen management; Improve services; Boldly explore new ideas and methods of physical examination, push the work to a new level and make greater contributions to the healthy and rapid development of the hospital.
20XX work objectives:
1. Focus on work and seek development. Our department will take the development of market performance as the focus of this year's work, grasp, grasp and grasp the actual results, and hand in a satisfactory answer sheet with a hundredfold effort.
2, strengthen publicity, image outside the tree. (1) Print and distribute brief information to introduce our hospital's technical strength, equipment, medical treatment environment, medical treatment process, etc. To facilitate people to seek medical treatment. (two) the issuance of common diseases related information, publicity of popular science knowledge. (3) Do a good job in popular science publicity column. (4) Make physical examination manuals and courseware to facilitate speeches and notes of all units.
3. Strengthen study, increase professional quality and improve knowledge connotation. (1) departmental business study: arranged once a month; (2) Improve the application ability of computers, encourage employees to learn computer knowledge, and improve work efficiency.
4. Further do a good job in the planning and arrangement of health examination for employees of all units in the county in 20XX, and do a good job in the connection between each unit and the center.
5, strive to establish the county cadres and workers health personal files, easy to query in the future, standardize file management and guide clinical. 20 16 is a year full of vitality and self-challenge. The achievement of 15 is inseparable from the correct leadership of the hospital leaders and the strong assistance and support of various departments. While fully affirming the achievements, we also saw the problems existing in our department. We will try our best to correct the shortcomings in the past year's work, learn from each other's strengths, strive to improve the service level and vigorously build harmony.
extreme
The year of 20XX is a year in which the Great Wall Health Industry Group faces great challenges with both risks and opportunities. The new ward building is about to start construction, the East Hospital of the Fourth Provincial Hospital is about to open for consultation, and the new management of Huaguang Hospital is about to be put in place. There are many uncertainties in the development of our hospital. Facing the challenge, the head of our department needs to be calm, down-to-earth, more passionate, strive to make our characteristic college bigger and stronger, and make our services refined and deep. The work of the physical examination center in the first half of XX is summarized and reported as follows:
I. Analysis of operating conditions
1. Overall workload statistics and comparative analysis in the same period (65438+June): From the overall workload comparison, the first half of XX year obviously exceeded the level of the same period in 2008, including the total number of people, medical examination units and individual passengers. In the first half of the year, the monthly physical examination records of more than 7,000 people were created. The completion of tasks in the first half of the year mainly depends on the support and help of new units such as ICBC, Xinao, rolling stock depot and communication construction. Or the units that have physical examination every other year, and more importantly, the support of fixed big customers, including electric power design institute, communications, China Construction Bank, People's Bank, etc. For the completion of the annual task, business personnel still need to persevere, increase the intensity of tackling key problems, and fight hard in the second half of the year to ensure the smooth completion of the annual task.
2. Comparative analysis of individual customers' income (unit: 10,000 yuan) shows that, except for 1, the income of other customers every month exceeds that of 2008, and the monthly income level is relatively stable, which is enough to meet the potential of personal market development. However, the speed of personal market development is not our expected goal, and it still needs a lot of action and writing in the market operation of individual customers. The profit rate and loyalty of individual customer resources are much higher than those of group customers. Hang in there.
Second, the market management
At the beginning of the year, according to the task indicators issued by the board of directors, the business personnel were decomposed into indicators, and appropriate incentive measures were combined to increase the market pressure of business personnel and enhance their pioneering spirit and initiative consciousness.
In terms of market development, combined with the actual situation of the physical examination center and various units, we take a multi-pronged approach:
1, strengthen quality and service supervision, set up quality control supervision group and service supervision group, do our best to reduce or avoid misdiagnosis, reduce customer complaint rate, solve customer complaints seriously and responsibly, improve the overall quality and image of the physical examination center, and maintain the brand image of Great Wall physical examination, so as to achieve the ultimate goal of stabilizing fixed customers and developing new customers.
2. Strengthen the visit and emotional communication with key customers, cultivate loyal and reliable key customers, and smoothly handle the relationship transfer brought about by the change of competent leaders. In particular, planned and targeted visits before the Spring Festival and banquets for the competent leaders before the physical examination have strengthened the intensity of emotional communication, and the effect is even more remarkable for Sinochem, Tongjian and Agricultural Bank of China, which have already had physical examinations in the center in 2008.
3. Strengthen the service for individual customers. In the first half of the year, we mainly provided a relatively distinguished personal medical examination service process through making an appointment in advance, staggered peak physical examination, full-course guidance, one-on-one health education consultation, and late follow-up. In order to better develop high-end customers and improve the quality of physical examination and service, the chairman set up a high-end customer physical examination day (every Sunday is a high-end physical examination day, which will be put into trial operation in August) to refine the physical examination process. The specific measures include: strict appointment mechanism, limiting the number of people, avoiding Sundays for group customers, setting up basic packages and specialist packages, guiding sheets for new process physical examination, nurses accompanying the consultation throughout the process, formulating departmental process details and improving the quality of physical examination. Mobilization of all staff and gradual implementation will strive to make high-end customers experience the value-added service on Sunday, which will be a new challenge and opportunity for the current physical examination center, a means to show our high-end service level, show ourselves and improve ourselves, and create a new look for the Great Wall physical examination. It is also a practical measure for us to continue the physical examination industry in the provincial capital.
4. Strengthen the construction of marketing department and the training of business personnel. At present, the marketing department has 7 salesmen and 5 other part-time customers, aiming at strengthening the strength of the business staff, increasing face-to-face visits, expanding market promotion and improving the influence of the Great Wall Physical Examination Center in the provincial capital.
5. Strengthen market promotion, make full use of the replacement media resources, and update and enrich the content of Hebei Daily, Zhao Yan Evening News, Hebei Workers Daily, mobile TV, building TV, radio and television, taxi mobile electronic screen, bus stop sign and physical examination center website, so as to improve the awareness rate of the Great Wall Physical Examination Center.
Disadvantages: lack of upper-class social relations, being at a disadvantage in the competition for big customers, especially in the competition with the physical examination center of state-owned hospitals, we can only fight price wars and reduce profits, such as the physical examination of provincial civil servants and drug addicts.
Third, service management.
1. Absorb employees' rationalization suggestions and improve the overall service level. At the beginning of the year, suggestions on the management and process of the medical examination center were collected from employees, and self-examination and self-correction were carried out, which played a positive role in improving the service process and quality control.
2. Strengthen the improvement and construction of hardware. During the Spring Festival holiday, the central wall, partitions, doors and windows are painted and repaired to create a relatively beautiful, hygienic and warm environment for physical examination customers. The introduction of large-scale equipment such as color Doppler ultrasound, biochemistry, arteriosclerosis and capsule endoscopy has laid a solid hardware foundation for the quality assurance of physical examination, improved the overall image and improved customer satisfaction and loyalty.
3. Realize the data network management of physical examination center, modify and debug on the basis of the original physical examination management program, and install microcomputers in various departments, so that customers can carry out the whole inspection according to the guide sheet and barcode without the physical examination sheet, and finally issue computer-generated reports and suggestions.
4. Improve employees' self-service awareness, hire "practitioners" management consulting company to conduct service training, explain the importance of service in marketing from employee's mentality, service process and communication, and stimulate employees' heartfelt service awareness.
5. Create a perfect post-inspection service process.
1) By pasting the health invitation letter, it has played a positive role in promoting the free reexamination, and most customers can go to the physical examination center for free reexamination on schedule, with remarkable effect.
2) Prompting, explanation and consultation of physical examination report are more standardized, especially the acceptance of hypertension department in physical examination center provides technical backing for the management of hypertension patients, and it has also been recognized by some unit leaders, which has promoted the stability of the market.
3) With the active participation of the Department of Hypertension, the health education and consultation in the center was obviously more than in previous years, and there were more than 20 post-education lectures in the first half of the year.
Disadvantages: lack of professional etiquette training, lack of enthusiasm or warmth in front desk service.
Fourth, quality management.
1, the introduction of updated testing equipment laid a solid material foundation for the quality of physical examination, especially the installation of biochemical instruments during the peak period of physical examination, which ensured that each specimen was completed on time and with good quality.
2. Set up a quality control team, arrange a spot check and summary of the physical examination form on Friday afternoon, report it at the regular meeting on Monday, and give appropriate rewards and punishments.
3. Form an internal consultation mechanism to improve the positive rate. First, avoid or reduce the occurrence of misdiagnosis.
4. Send personnel to study and train, and arrange ultrasound and electrocardiogram to the Fourth Provincial Hospital and Great Wall Hospital for further study in spring and summer.
Disadvantages: the overall quality of the staff in the physical examination center is low, and the overall professional level needs to be improved through exchange and study.
Verb (abbreviation for verb) Other management
1, power load evaluation and transformation formulation, construction in winter off-season.
2, high-end customers physical examination process scheme and scheme formulation
3. In terms of personnel and property management, respond to the advocacy of vertical management of group departments. On March 15, Liu Guoxing was in charge of financial affairs, and Liu Guoxing was in charge of personnel and procurement.
Tisso
In 20XX years, under the correct leadership of the Party branch and hospital leaders, the physical examination center of our hospital insisted on developing physical examination business as its work goal, taking scientific, accurate and efficient service quality as its core, strictly managing, paying close attention to work quality, highlighting work priorities, striving to tap its internal potential, and actively and steadily carrying out occupational health examination work. Up to now, * * * has undertaken 53 medical examination units, with 6,950 medical examinations and 65,438+medical examination fee income.
I. Overview of 20XX's work
1. Optimize the quality of physical examination service and be a good health guard. According to the different needs of the examinees, various physical examination packages are made, which are freely selected by each unit or individual, so as to better complete the organization, consultation and explanation of physical examination.
2. Under the guidance and coordination of the hospital leaders, we actively contacted the county supervision office and got the task of carrying out health checkups for employees in the county. In addition, the occupational health examination blood collection points were set up, and professionals were sent to take laboratory samples for the medical examiners, so as to separate the medical examiners from the sick people, effectively preventing the occurrence of cross-infection; Due to the wide coverage of this work, involving many workplaces and employees, the smooth and steady development of the work not only expanded the visibility and influence of the hospital, but also brought considerable economic benefits to the hospital.
3. Fully mobilize the active participation of employees in the hospital and give full play to favorable social relations. Our center actively cooperates and coordinates, and strives to get some county organs, enterprises and institutions to carry out collective health checkups for general projects in our hospital, and deploy professional and technical personnel to engage in health checkups. Physicians of internal medicine, surgery, gynecology and stomatology who are proficient in business theory and have rich clinical experience participate in the physical examination, and functional departments, radiology and other auxiliary departments can actively participate in the physical examination. Finally, the chief physician will make a comprehensive analysis and evaluation according to the contents and results of the examination, make scientific physical examination conclusions and future prevention and treatment opinions, and send senior experts to the unit to preach the prevention and health care knowledge of common diseases and frequently-occurring diseases for employees according to the requirements of the inspected unit.
4. Collect and sort out the basic information of enterprises within the jurisdiction of the county through various channels, grasp the main occupational hazards existing in each employer, file the basic information of employees and patients exposed to occupational hazards, and conduct occupational health monitoring for 0/40 employees of two enterprises successively, and establish and improve health monitoring files.
5. Vigorously publicize popular science knowledge, improve people's health awareness, make people realize the importance of health examination, fully realize the importance and necessity of health examination, formulate the Manual of Occupational Disease Health Examination Center, and distribute it to the masses free of charge, thus enhancing people's health awareness and improving the consciousness and initiative of health examination.
Two. Occupational health monitoring
This year, * * * undertook 53 physical examination units and 50 enterprises and institutions for collective physical examination. The total number of employees participating in the physical examination is about 6702, and the physical examination report is fed back to each employee in time. According to the physical examination, the chief physician makes a general examination analysis report and puts forward relevant prevention suggestions and health guidance. Three enterprises may be exposed to toxic and harmful substances, including 200 production workers and 48 workers exposed to toxic and harmful substances. An occupational health monitoring file was established for each worker who participated in the inspection and reported directly on the Internet.
Third, comprehensive analysis of physical examination.
The comprehensive analysis of the physical examination results of 6950 people engaged in various jobs and workplaces this year shows that all physical examination items are normal, accounting for about 29%. It is found that the indexes of metabolic syndrome such as hyperlipidemia, hyperglycemia and hyperuricemia generally account for a large proportion in physical examination indexes. Fatty liver, cholecystitis, cholecystolithiasis, thyroid and cervical diseases are mostly male, while breast diseases and cervical spondylosis are mostly female. The object of occupational disease health examination is the person whose contraindications have been found.
Fourth, the problems existing in the work
1. Too high expectations caused by different cognition of physical examination are easy to cause disputes. The most basic purpose of physical examination is early detection, early intervention and early treatment, but many subjects do not have a correct understanding. At the same time, these "early" are limited by the diagnostic accuracy of medical equipment and technology. At the same time, there are cognitive differences between participating units and individuals on this restriction. When the expectations of the subjects are too high and there is a gap between the expectations and the actual situation, the subjects often have doubts about the whole physical examination, and even think that the physical examination is just a formality because of some interest relationship. Our physical examination center lacks reasonable solutions and preventive measures for this almost common situation and psychological consciousness.
2. The work of the physical examination center is completed with the cooperation of clinical, nursing and functional examination departments, and it is often necessary to transfer staff to various clinical departments. This work is often not coordinated enough, and there are difficulties in personnel transfer. In addition, due to environmental conditions, various functional departments cannot open a green channel for health checkups. It often happens that health checkups are accepted by outpatients and inpatients at the same time, and health checkups are mostly collective behaviors. Our center is in a passive position in arranging medical examination time, so it is difficult to separate patients from healthy medical examinees and conduct medical examination in an orderly manner. Often concentrated in an auxiliary examination department at the same time, which affects the normal conduct of various examinations, and conflicts often occur between patients and healthy subjects, which has a negative impact on the normal medical environment.
3. In the work of occupational disease health examination, the staff of our center are all non-professional technicians, lacking corresponding professional knowledge and skills, and often need the assistance of professionals in the supervision and management department to complete the task, lacking enthusiasm and initiative for occupational disease health examination, which leads to the relative lag of occupational disease health examination.
4. The computer operation level needs to be improved. Because the work of the physical examination center involves the analysis and production of physical examination reports, the establishment and improvement of health records, and the online direct reporting of occupational diseases, and our center's computer operation ability is relatively weak, we often encounter obstacles and troubles in the implementation of the above work, resulting in many omissions.
The work of 20XX Physical Examination Center has developed steadily and achieved good results. These achievements can not be achieved without the correct leadership of hospital leaders and the strong assistance and cooperation of various departments. While fully affirming the achievements, we also saw the shortcomings and exposed problems in our work. Through practical work, constantly sum up experience, supplement and improve, strive to improve professional skills and work efficiency, and actively and steadily carry out occupational health examination, the new year will certainly do better.