First, you can call 400-666- 133 1 health code customer service hotline, 12320 health hotline and 12345 convenience hotline. In response to the epidemic, the number of health code customer service staff increased to 200, and business training was strengthened to answer the doubts of the masses in a timely and accurate manner.
Second, by contacting the community, people who think they have misjudged can report to the community where they live. If it is misjudged by community workers, it will be directly reported to the provincial platform and turned green.
Third, recently, relying on civil administration, provincial big data companies are developing the self-help complaint function of health code misjudgment. People can upload relevant certificates independently, and then transcode them according to the judgment rules, so as to improve the efficiency of mass complaints and grassroots community workers' investigation. By logging in to each app page and clicking on the health code, the complaint classification is misjudged. Then on the health code complaint page, select my complaint according to the actual situation.
Brief introduction of health regulations
"Health Code" is a tracking and judging system for personal health information and activity information used for epidemic prevention and control in COVID-19. Individuals declare online by themselves, and generate a personal QR code after background audit, which can be declared once as an individual in a certain area of the electronic certificate.