Accepting public reports on public health emergencies and cases of violation of health laws and regulations; Accepting public complaints about emergency handling of public health emergencies; Accept public opinions and suggestions on public health work; To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.
The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.
Development history
At the end of 2005, in order to implement the Law of People's Republic of China (PRC) on the Prevention and Control of Infectious Diseases, the Regulations on Emergency of Public Health Emergencies and other laws and regulations, timely and effectively respond to public health emergencies and major public health problems, meet the growing health needs of the public, and provide the public with a unified hotline number that is easy to remember and use, and convenient for the public to communicate with the health administrative department.
The National Health and Family Planning Commission (formerly the Ministry of Health) issued the Notice of the Ministry of Health on Launching the "12320" National Public Health Service Telephone (No.486 [2005] of Wei Ban Fa), officially launched the construction of the 12320 National Public Health Service Telephone Network, and positioned its function as a public health service telephone.