Below I will sort out the 20 17 model essay on the work summary of pharmaceutical pharmacists, and welcome your reference.
20 17 summary of pharmacist's work in pharmacy Fan Blink of an eye and died in 20xx. In the past year, although our work has many shortcomings, we have gained a lot. Looking back on the past year, I am filled with emotion. Now I will summarize my experiences and feelings in the past year's work as follows:
I fulfill my duties, earnestly implement my post responsibilities, and earnestly perform my duties. Go to work on time every working day, and don't be late or leave early; Strive to complete the requirements in the company's sales management measures; Strictly abide by the rules and regulations of the company; Have a high degree of professionalism and a high sense of ownership, basically completed all the tasks.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I engaged in drug sales, I have been taking post responsibility as the code of conduct, starting from bit by bit in my work and strictly demanding myself according to the terms in the standard responsibility book. In daily work, first of all, master the knowledge of drugs and constantly improve their professional quality. While receiving customers, carefully ponder the psychology of customers, and different types of customers are received in different sales methods; Secondly, I often communicate with other colleagues and analyze the sales situation, existing problems and solutions in order to improve together.
This year, the company focused on training our pharmacy decoration, communication skills and sales skills. Therefore, we pay more attention to the placement, classification and decoration of drugs. Strict placement of drugs and non-drugs, prescription drugs and over-the-counter drugs. Pay attention to the quantity and hygienic condition of drugs on the shelves at any time, replenish the best-selling drugs on the shelves in time and write out the plan of selling out drugs, and actively cooperate with the store manager. Try not to let commonly used drugs and best-selling drugs out of stock. Keep the drugs on the shelves clean and tidy. The feeling of letting customers walk into the pharmacy is that the drugs are clean and tidy, the store is spacious and bright, and the service is warm and thoughtful. It shows that our people's pharmacy is "everything for everything"
Ordinary people, for everything of ordinary people. " Let the people really get the most direct benefits and the most sincere service.
Sincere, warm and smiling service. When we receive customers, we must be sincere, enthusiastic and smiling. Speak correctly, talk, say what you should, and don't say what you shouldn't. This is what we should do in our work. For example, seemingly ordinary polite expressions such as "hello", "please wait a moment" and "sorry" must be sincerely applied to work and will certainly receive unexpected results.
Treat customers' feedback and suggestions correctly and solve them properly in time. For example, the daily reception of customers to return drugs should be people-oriented, honesty-oriented, convincing people with reason, convincing people with morality, convincing customers with professional knowledge and sales skills to avoid returning drugs as much as possible.
The biggest advantages of our company are complete variety, reasonable price, enthusiastic service and strong professional ability of employees. So use our company to gain a foothold in the highly competitive pharmaceutical retail market. We make mobile customers a stable customer base by issuing membership cards. And consolidated the original old members and customers. At the same time, it also maximizes the development and strive for new customers.
In the process of drug sales, customers will ask questions at any time or criticize drugs for various reasons. Doubt and nitpicking are some doubts or criticisms that customers don't understand the performance, quality, price and after-sales service of drugs before buying, or distrust drugs, and may also be other objections. In order to resolve customers' objections to drugs, we need to make use of the situation and use our professional knowledge and certain marketing skills to eliminate customers' concerns, so as to reassure them and satisfy their consumption. Customers come with worries and leave with satisfaction and a smile. This is the goal that we have never stopped pursuing.
Of course, there are also many shortcomings in practical work. For example:
We can't grasp the function, indications and contraindications of newly arrived health care products. We need to further study the compatibility contraindications and pharmacological effects of antibiotics, and strive to improve ourselves in order to better serve customers and win certain economic benefits for the company.
To work in a pharmacy, one must be familiar with the Standards for Quality Management of Pharmaceutical Trading and the Drug Administration Law. In our daily work, we only pay attention to the sales and court display of drugs, while ignoring the study of the relevant categories such as "Quality Management Standards for Pharmaceutical Trading" and "Drug Administration Law". Therefore, in the future, we must seriously study the Drug Administration Law, the Quality Management Standards for Pharmaceutical Trading and other relevant laws and regulations, and strive to do better and further improve ourselves.
This year, our store has increased the sales of traditional Chinese medicine, which was not found in previous work. In the sales of traditional Chinese medicine, although our work is only pricing and deployment, we will encounter many unexpected difficulties in practical work. For example, customers who come to the store to buy Chinese medicine are all holding prescriptions outside. Some Chinese medicines on the prescriptions are written under pseudonyms and we don't know them, so we have to give up the consumption of customers. It means that the company has lost some economic benefits. There are many aliases for traditional Chinese medicine, so we must strengthen our study in the future. Then we must learn to judge the prescription of Chinese medicine, because Chinese medicine has eighteen evils and nineteen fears, so we must keep it in mind. If there are opposite drugs or drugs that are afraid of each other in the prescription, the consequences will be very serious after the patient takes it.
Of course, there are still many shortcomings in our work, which require us to study hard by ourselves and the guidance and help of company leaders, to make up for them slowly and strive to do better.
Suggestions on company management methods and services:
1. I hope that leaders will care more about employees and achieve scientific management combining humanization and institutionalization.
2. I hope that the company will treat employees well, encourage employees to improve and give full play to the role of role models;
3. I hope the company will strengthen the training of employees' business knowledge and skills, improve the overall quality of employees and strengthen team spirit.
20 17 summary of pharmacy pharmacists' work: Time flies, time flies, and 20xx years have passed in a blink of an eye. Looking back on this year, it was a tense year and a full year. Looking forward to the new year, I will sum up experience, learn lessons, work harder, and devote myself to my work with more full spirit and down-to-earth work style.
Since I entered the pharmaceutical work, I have always treated my work with a diligent and down-to-earth attitude, and always believed in the hospital motto of "harmony, innovation, economy, pragmatism, high efficiency and honesty" to regulate my behavior, taking being a qualified pharmaceutical technician as my motto and demanding myself with strict standards. During this period, I deeply realized that if I want to be a qualified pharmaceutical technician, I must abide by professional ethics, further improve my own quality and professionalism, work with integrity, and establish a correct world outlook, outlook on life and values. The work in recent years is summarized as follows:
First, political and ideological aspects.
I love my motherland and people, support the leadership of the China Producers' Party, keep abreast of and care about the principles, policies and lines of the Party and the country, earnestly and deeply study the theoretical knowledge of Marxism-Leninism and Comrade Jiang Zemin's advanced thought of "Theory of Three Represents", and firmly establish a correct world outlook, outlook on life and values. Seriously participate in political study to improve their ideological consciousness, study the spirit of the Third Plenary Session of the 18th CPC Central Committee after work, and strive to improve their ideological consciousness, theoretical level and professional ability through continuous study. I always insist on being strict with myself, working hard, always keeping in mind the Party's purpose of serving the people wholeheartedly, trying to practice Theory of Three Represents and doing my job well in an ordinary and ordinary post.
Second, in terms of work.
1, strictly abide by the rules and regulations of the hospital; Go to work on time, don't be late, don't leave early, do a good job in sanitation and safety of water and electricity doors and windows, and then get off work.
2, actively familiar with and master the efficacy and ingredients of various drugs, to ensure that patients can get the best service in the shortest time.
3, seriously study the responsibilities of pharmacists, to prevent mistakes and accidents.
4. Insist on participating in various studies and meetings in the pharmacy, better and more comprehensively grasp the workflow of the pharmacy, and formulate rules and regulations suitable for your relevant positions in combination with the actual work of the pharmacy;
5, the deployment of prescription to do four check ten pairs, to standardize the prescription, the prescription is not suitable for medication, abnormal refused to deploy.
6, carefully check the prepared prescription, check whether the quantity and specifications meet the requirements.
7. Please get the medicine on time. Please get the medicine from the warehouse according to the regulations, and put it in storage. Psychotropic drugs are distributed according to regulations, and prescriptions for Class II psychotropic drugs can be boarded on time.
8. Keep clean and tidy, dignified in appearance, steady in behavior, polite, simple and generous;
9, decent style, serious work.
Third, in business learning.
Actively participate in various activities of this major, strengthen the study of basic theoretical knowledge of pharmacy, constantly enrich and update their own knowledge, understand and master new academic trends in the field of pharmacy, master basic theories, basic knowledge and basic operational skills of pharmacy, and use professional knowledge of pharmacy to guide practice. With the deepening of medical reform, the rapid development of pharmaceutical industry and the transformation of Yamatonokusushi's functions, modern pharmaceutical service has changed from the "drug-centered" guarantee to the "patient-centered" technical service model and the main body of service. Therefore, we constantly absorb and apply domestic new theories, new knowledge, new technologies and new methods. At the same time, the development of modern pharmacy has expanded the field of pharmacy work, which has put forward new tasks and challenges for hospital pharmacists, and also provided opportunities and space for hospital pharmacists. In the new era, hospital pharmacists should assume the responsibility of rational, safe, effective and economical hospital pharmacy development and hospital drug use.
As the saying goes, "no one is perfect without gold", I still have many shortcomings. I will seriously reflect, learn from each other's strengths, strive for a higher level, and make pharmacy better.
Here, thank you for your concern and support. I set strict demands on myself with higher standards, learn from others' strengths with an open mind, make my professional level constantly improve and perfect in my work, earnestly perform my post responsibilities, work hard, love my job, always maintain a strong spirit and full enthusiasm for work, and strive to contribute to the bright future of the pharmacy.
;