1. Online application: Pay attention to the official account of "Soochow Life Micro-service" WeChat or download the "Soochow Life" app, click Micro-service > claim service > Su > medical expenses, and upload the claim data with pictures.
2. Offline application: The insured can apply for claims at the offline outlets of Soochow Life Suzhou Branch and its subsidiaries with relevant materials for claims.
3. Claims materials (specifically determined according to the nature of the insured accident):
① claim application
② Identity documents of the insured.
(If the insured is a minor, the identity certificate and relationship certificate of the guardian shall be provided at the same time. )
③ critical illness insurance statement.
④ Payee's bank account number
⑤ Other materials deemed necessary by Soochow Life Insurance to confirm the nature of the insured accident.
Claim process of specific high-value drugs
1. Online application: follow the official account of "Soochow Life Micro-service" WeChat or download the "Soochow Life" app, click Micro-service > claim service > Su Bao Hui > specific high drug fee, and upload the claim materials with pictures.
2. Offline application: After purchasing some high-priced drugs in non-designated pharmacies, the insured can apply for claims at the offline outlets of Soochow Life Suzhou Branch and its subsidiaries with relevant claims materials.
3, the specific high drug direct payment process:
After the insured's application for the rationality of a specific high-priced drug is approved, the WeChat Health Service Commissioner will contact the insured by phone to choose the method of taking the drug.
(1) Pick it up at the store:
If the insured chooses to take the medicine from the designated pharmacy, Maxim's Health Service Commissioner will contact the insured by phone to confirm the address of taking the medicine and send a receipt for taking the medicine. The insured should bring prescriptions, drug fee receipts and other related materials to the pharmacy designated by Su.
(2) deliver medicine to the door:
If the insured chooses to deliver the medicine to the home, Maxim's Health Service Commissioner will contact the insured by telephone to confirm the relevant information of delivering the medicine to the home and send the receipt certificate, and the insured will submit the relevant materials when receiving the medicine. After confirming that the materials are complete, the insured pays for some high-priced drugs.
4. Claim materials:
(1) Direct payment category:
(1) the identity document of the insured.
(If the insured is a minor, the identity certificate and relationship certificate of the guardian shall be provided at the same time. )
② Hospitalization record/discharge summary
(Hospitalization medical records include the first page of medical records, admission records, discharge summary, image examination report, etc. )
③ Pathological diagnosis report
④ Drug prescription
⑤ Immunohistochemical/genetic test report
(2) Reimbursement category:
(1) the identity document of the insured.
(If the insured is a minor, the identity certificate and relationship certificate of the guardian shall be provided at the same time. )
② Hospitalization record/discharge summary
(Hospitalization medical records include the first page of medical records, admission records, discharge summary, image examination report, etc. )
③ Pathological diagnosis report
④ Immunohistochemical/genetic test report
⑤ Drug invoice and expense list
⑥ Payee's bank account number
⑦ Other materials that Soochow Life considers necessary to confirm the nature of the insured accident.