In order to do a good job in labor security supervision during the prevention and control period in novel coronavirus, reduce the flow and gathering of people, and ensure people's health and life safety, Tai 'an Municipal Bureau of Human Resources and Social Security innovatively launched the "50" service by enriching the information support means of labor supervision, ensuring that the labor security supervision and law enforcement during the prevention and control period is "uninterrupted and not delayed" and earnestly safeguarding the legitimate rights and interests of workers.
First, report the complaint "zero errands". Smooth channels for workers to report complaints and defend their rights in various forms, and try their best to provide "zero errands" service. Announce the telephone number of reporting complaints on the portal of Taian Municipal People's Social Security Bureau and radio and television media, and publish the QR code of reporting complaints on the official WeChat account of Taian People's Social Security Bureau, and resolve conflicts and disputes through non-contact instant communication methods such as telephone and WeChat mediation; Give full play to the role of the 88 12580 and 12333 hotlines, arrange special personnel to answer, answer and receive relevant questions and clues online, explain policies in time, respond to workers' rights and interests, and turn "offline" rights protection into "online" rights protection. For the reasons why we can't report by phone or online, we will open a remote video reporting service of workers' WeChat, and the labor security supervisor will answer the screen for screening. The pictures and data forms of relevant evidence materials can be transmitted remotely without running errands. Since February 3rd, the whole city has received policy consultation and reported complaints 175 person-times, involving issues such as the time of resumption of work, salary payment during the Spring Festival holiday, and disputes over enterprises' resumption of work and production, all of which have been handled in a timely, effective and proper manner through online channels.
The second is the "zero meeting" of supervision and law enforcement. In order to cope with the inconvenience brought to the labor supervision and law enforcement during the epidemic prevention and control period, a new mode of "zero-meeting" remote online law enforcement is established, which can realize the functions of remote video image monitoring, real-time feedback of live sound, instant intercom communication between the case site and the backstage supervisor, and remotely produce investigation and inquiry transcripts, audio and video recordings and backstage judgment analysis; Strengthen case supervision, coordinate the solution and incremental control of stock cases, send evidence materials or legal documents by mail or e-mail, and reduce on-site handling links; Use the "Shandong Province Supervision Platform for Ensuring Wage Payment of Migrant Workers" to deploy and carry out social security credit rating online, improve the working mechanism for eradicating wage arrears of migrant workers, and sort out relevant laws, regulations and policies during the epidemic prevention and control period; Using the "Shandong Province Labor Security Supervision Linkage Platform", all kinds of complaints and labor dispute cases are registered, circulated and fed back online, so as to realize "a little complaint reporting, the whole city linkage processing" and reduce unnecessary gathering. Since February 3rd, we have sorted out the implementation of the real-name registration system 10 system for 394 projects under construction and more than 30,000 workers, and tried our best to reduce the impact and impact of the epidemic on workers' rights and interests, ensure uninterrupted labor inspection and security services during the epidemic prevention and control period, and make a good start in the first quarter.
The third is "zero delay" in case handling. Fully understand the grim situation that some enterprises are under great pressure of production and operation, workers are faced with risks such as reduced income, and the disharmony factors of labor relations are obviously increasing. In view of the risk challenges brought by contradictions and disputes involving labor contracts, wage payment, rights and interests protection, we should plan preventive countermeasures as soon as possible. If the treatment measures are unclear and lack the basis of laws and regulations, collective research will be conducted in a timely manner, and the case-by-case judgment will be made to unify the scale of handling cases and treatment measures. Make full use of the big data means of "Shandong Province's Supervision Platform for Protecting Migrant Workers' Wage Payment", and check the implementation around the data indicators of the project "real-name registration system Registration System's Equipment, Wage Account Binding and Platform Payment". Since the beginning of this year, the platform has released a total of 157 projects, 4,699 person-times and 26.58 million yuan, further strengthening data early warning and forecasting, accurately judging and making decisions, fully supporting the fight against the epidemic and the resumption of construction projects, and improving the accuracy and timeliness of case investigation.
Fourth, the emergency response is "zero delay". Strengthen emergency duty, implement a 24-hour duty system, arrange special personnel to answer online and receive clues about related problems, and strictly prevent mass incidents caused by employees' inability to provide normal labor, stop production, return to work early or require employees to return to work early and extend the Spring Festival holiday due to the epidemic, and handle labor dispute cases with "zero delay" during the epidemic. Strengthen the employment monitoring of enterprises with intensive employment, labor dispatch and large mobility, and effectively prevent and deal with unexpected situations. During the epidemic prevention and control, major labor relations incidents occurred, which were properly handled in time, and reported to the local Party committee, government and Municipal People's Social Security Bureau in accordance with relevant regulations. All 20 party member cadres in the special class of city labor inspection played a vanguard and exemplary role, made every effort to do a good job in labor security supervision and actively responded to the epidemic prevention and control work.
Five, the legal service "zero distance". Publicity and promotion of labor laws, regulations and policies will be carried out through new media such as websites, official WeChat accounts and webcasting platforms, so as to further enhance workers' awareness of legal rights protection and employers' awareness of employing people according to law. Strengthen the employment guidance service for enterprises, and strengthen the guidance and service for employers, especially those affected by the epidemic, in strict accordance with the requirements of the Notice on Forwarding the Document No.8 of People's Social Development [2020] on Stabilizing Labor Relations and Supporting Enterprises to Resume Work and Production during the Prevention and Control Period in novel coronavirus; In view of the key point of returning to work after the holiday of the projects under construction, the regulations on the payment of wages for migrant workers were publicized in advance, and all projects under construction in the field of engineering construction were required to combine the requirements of epidemic prevention and control, conscientiously do a good job in sorting out and registering the information of migrant workers returning to work, and strictly implement the attendance system in real-name registration system. At present, the real-name registration system coverage rate of 394 projects under construction is 100%, which has laid a solid foundation for epidemic prevention and control and supervision of migrant workers' wage payment.