March 15 every year is the International Consumer Rights Day, which was decided by international organization of consumers unions on 1983. Its purpose is to expand the publicity of consumer rights protection, thus attracting worldwide attention, promoting cooperation and exchanges between consumer organizations in various countries and regions, and better protecting consumer rights in the international arena.
The choice of March 15 as the International Consumer Rights Day is related to former US President Kennedy. 1On March 5th, 962, Kennedy delivered a special presidential speech on protecting consumers' interests in the US Congress, and put forward four famous rights of consumers for the first time, namely, the right to consume safely, the right to be informed of basic facts when consuming, the right to choose and the right to appeal.
With the development of consumer rights protection, the four rights put forward by Kennedy and the other four rights determined by the International Consumers Association, namely, the right to meet basic needs, the right to settle disputes fairly, the right to master basic consumer knowledge and the right to live and work in a healthy environment, have become eight guidelines for protecting consumer rights in all countries of the world.
Influence of International Consumer Rights Day
From 1983, every March 15, consumer organizations all over the world hold large-scale activities to publicize consumers' rights and show their great strength. These measures include issuing press releases and informing the public about the activities of consumer organizations; Tell people what consumer organizations will do to protect consumer rights; Publicize through newspapers, periodicals, radio and TV programs, and distribute publicity materials or consumer publications in schools. Organize speeches on consumers' rights and interests and strive to raise consumers' awareness of protection. On this day, consumer organizations in some countries collect "consumer rights protection songs" from the public, and some organize speech contests, consumer protection knowledge contests or conduct selection activities for "the most serious event that harms consumers' interests in a year"; Reward those who have contributed to the work of protecting the legitimate rights and interests of consumers; Hold various exhibitions; Hold a lecture on consumer education; Consumer organizations in some countries also check the implementation of relevant laws and regulations to protect consumer rights and interests; Hold assemblies, performances, on-site publicity, consultation, complaints and voluntary services.
Ways to solve product quality disputes
The Product Quality Law stipulates that consumers can resolve product quality disputes through consultation, request social organizations and administrative departments for mediation, apply for arbitration, or bring a lawsuit directly to the people's court. Consumers have the right to ask producers and sellers to bear the responsibility for product quality because of product quality problems in the consumption process. The product quality problems here are divided into two categories. One is the general product quality problem, that is, the product quality does not meet the requirements of relevant national laws and regulations (called implied warranty conditions), or does not meet the guarantees and commitments made by producers and sellers on product quality (called express warranty conditions). According to national laws, products must meet safety and hygiene standards and have appropriate performance. There are many products with product descriptions, product labels, advertisements, samples and so on. As long as producers and sellers indicate the quality of products in any of the above ways, consumers can use this as the basis for judging the quality, and as long as the products are determined to be inconsistent with their description names, they can judge that there is something wrong with the quality of products. The other is that the product has defects, which have caused personal injury and property loss to consumers, indicating that the product quality problem is serious. In this case, consumers can not only claim compensation for the loss of the product, but also have the right to claim compensation for other losses caused by the product.
What are the ways for consumers to protect their rights?
1, self-negotiation is the first choice.
2, to the industry and commerce, health, taxation, housing management and other administrative departments to declare the requirements.
3. Seek the help of consumer associations to mediate.
4. Bring a lawsuit to the court.