Personal work summary of dental clinic 1 1. Attach importance to equipment investment and improve service ability.
The year of 20xx is the "opening year" and "development year" of our hospital. In order to "establish a brand, occupy the market and take root" in Tianhe town and its surrounding towns, under the leadership of the board of directors of our college, we adhere to the perspective of "high starting point, high standard and high taste" and the concept of "occupy the market, lay a foundation and operate at cost":
First of all, we have invested heavily in equipment. Korean dental implant system, Japanese root canal therapy system, tooth whitening sandblasting system, low-radiation dental X-ray machine system and mobile phone anti-infection disinfection system were introduced. Continuously improve our service capabilities;
Second, adhering to the humanized standard, carefully planning and decorating the clinic, and setting up "three rooms and two districts" in our hospital. The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let them enjoy medical services in a comfortable and elegant environment as much as possible.
Second, pay attention to quality management and put an end to cross-infection.
Our aim is "no small matter in medical safety, no small matter in patients' interests and avoidable defects", and medical quality management is our "lifeline". First, set up a leading group for medical safety management, headed by Dean Wang Zhongfu, who is directly responsible for all medical safety work in the hospital;
Second, strictly implement the management standards of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection, sterilization and medical waste recycling of medical devices to effectively eliminate cross-infection and ensure medical safety;
Third, painless medical treatment, in order to reduce pain, we insist on using imported ultra-fine needles and imported blue anesthetics, with careful and meticulous operation, combined with detailed treatment plans, weigh the advantages and disadvantages of each plan, formulate the best treatment plan, and take the initiative to obtain the informed consent of patients in advance at each step;
Fourth, affordable medical care. We are constantly increasing medical expenses, improving medical quality and investment in advanced equipment. We strictly implement and charge fees lower than those of non-profit medical institutions of the Provincial Price Bureau, directly benefiting the masses at the most affordable price and winning unanimous praise from the masses.
Third, pay attention to the connotation of service and establish a good reputation.
"Serving and establishing a good reputation" is our goal. In the daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the quality of service. First, carry out the service mode of "greeting with a smile, taking the initiative to greet, asking for responsibility at the first time, and giving someone away after discharge", and change "I want to serve" into "I want to serve";
Second, strictly implement the five-tone activity, that is, "there are greetings, questions and answers, delivery, explanations that you don't understand, and apologies that you are dissatisfied with";
Third, make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next one according to their own convenience.
Fourth, constantly improve the management of outpatient website to facilitate the majority of patients to inquire about oral health information and understand all kinds of information and doctor-patient communication in our hospital;
Fifth, always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for patients and their families waiting for treatment.
Fourth, pay attention to contributing to society and actively carry out social welfare activities.
According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to join social welfare undertakings and give full play to angels in white's humanitarian spirit of saving lives:
First, a youth volunteer service team was established to participate in community health services in the form of organizations;
The second is to carry out the activity of "attaching importance to belated love and send warm", regularly organize excellent medical personnel to the elderly palaces and apartments in various villages to conduct oral health examinations for the majority of the elderly, and give away oral medical drugs for free;
Third, organize young volunteers to go deep into the countryside and go door to door, providing free visits, follow-up activities, oral health education and giving away oral health products; Fourth, actively participate in the "charity one-day donation" activity, and we donated nearly 3,000 yuan to the Wenchuan earthquake compatriots on various occasions;
Fifth, actively carry out "Love Teeth Day" activities. On September 20th this year, we organized 12 medical staff to carry out a free clinic with the theme of paying attention to the oral health of middle-aged and elderly people. People come to the site for oral examination and blood pressure measurement. During the activity, we * * * donated medicines and vouchers totaling more than 50,000 yuan to the elderly over 50 years old, and distributed oral publicity materials 10000.
In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be realistic and pragmatic, and create new achievements for the construction of our hospital.
Summary of personal work in dental clinic II. I have been the chief resident of stomatology since 20xx. Over the past year, with the care and support of the hospital medical quality management department and the leaders of stomatology, I have faithfully performed the duties of chief resident, strived to improve my own business and comprehensive quality, and made certain achievements in clinical, teaching and scientific research. Now I report.
First, continue to establish and improve various rules and regulations to effectively protect medical care and patient safety.
Patient safety and medical safety are the lifeline of hospital survival and the ultimate goal pursued by patients and doctors. How to ensure the safety of patients is a topic of concern to every medical worker and every hospital administrator. For patient safety management, ensuring patient safety to the greatest extent is also the expected goal of implementing the general hospitalization system. In the final analysis, ensuring patient safety still depends on system construction. The School of Stomatology in our hospital has just been established, and many systems need to be improved. During my tenure as chief resident, I assisted department leaders in formulating various systems, such as:
1, to restore the system of night rounds and bedside shifts for critically ill patients;
2, adhere to the monthly and weekly summary report system:
3, director of the weekly theme rounds system:
4. Establish a follow-up registration system for patients with oral cancer.
The establishment of these systems has standardized the responsibilities of doctors at all levels, made everyone have rules to follow, standardized their work, eliminated many medical hidden dangers, and better guaranteed medical safety. There were no medical accidents and mistakes in oral and maxillofacial surgery wards throughout the year.
Two, actively participate in the construction and publicity work of stomatological medical college (Department).
I love stomatology, and actively participate in various milestones of stomatology in our hospital, such as: the establishment of stomatology college, the evaluation of master's degree in stomatology, the application for doctor's degree, undertaking the skill examination of Guangzhou stomatologists in the evaluation of master's degree, working overtime all night to write articles, assisting in sorting out materials, contacting judges and other specific trivial work; In the skill examination for oral practitioners, I served as an examiner, strictly implemented the examination standards, and successfully completed the examination task. Stomatology in our hospital has just been established for one year, and many colleagues still don't understand it. The branches of stomatology are becoming more and more detailed, and the division of labor among clinical departments of stomatology is becoming more and more specialized. The knowledge of stomatology needs to be popularized, and hospitalization is always a bridge to contact all departments and a propagandist of all departments.
Actively write manuscripts at ordinary times, summarize the new technologies and new businesses developed by the department in time, and publish several briefings in Quality Management Briefing and Southern Briefing. Participate in coordinating the production of leaflets in this department. Different departments of stomatology, such as endodontics, oral and maxillofacial surgery, prosthodontics, orthodontics, children's dentistry, oral mucosal diseases, etc. Select the most common diseases in our department 1-2 to make leaflets to popularize oral medicine knowledge. Consciously collect, save and sort out clinical data, and often take photos and leave messages in person when encountering typical cases. Especially before and after surgery, images, pathological and surgical photos of typical cases should be collected. All the patients I manage independently will keep all the information.
According to the different classification, name and hospitalization date of diseases, different indexes are established, which is beneficial to retrieval. Typical cases are made into CDs and kept separately. The collection, collation and classification of clinical data is a systematic and complex project. I often sacrifice weekends and holidays to sort out information, hoping to make my own contribution to the construction and accumulation of stomatology in our hospital. On the eve of July 1st this year, he was recommended as "Excellent party member" by the Stomatological Branch of Southern Hospital.
Third, participate in various operations in oral wards and emergency and consultation work in stomatology.
There are currently 26 beds in the stomatological ward. The wards in our department are divided into three groups: tumor group, trauma group and salivary gland group. I participated in almost all the operations in three groups. As an assistant in the tumor group, as any two assistants in the other two groups. Different surgeons have different styles, high intensity and a lot of operation opportunities, which greatly improve my professional ability and surgical skills. With the training and care of three professors in the ward, I have been able to independently complete various conventional small and medium-sized operations, and the operation is becoming more and more standardized and skilled.
Emergency and consultation are the main tasks of every resident. Like the residents in my brother's department, I always arrive in time for emergency consultation, actively deal with patients with doctors in related departments and participate in the first aid of critically ill patients. There are many busy nights, many patients turning the corner, many thrilling memories and many vivid memories. It is this kind of effort that won the honor for the chief resident and saved the lives of patients. At the same time, consulting with relevant departments and cooperating with residents have broadened my knowledge and broadened my horizons.
Four, oral and maxillofacial surgery teaching and teaching work
Our department undertakes the teaching tasks of stomatology and various professional courses of stomatology department of the whole school. At the same time, there are still many interns, rotation doctors and new doctors who need training. I participated in the clinical teaching and teaching of oral and maxillofacial surgery, such as teaching oral and maxillofacial infection for XX preventive medicine department; Explain the medical record writing norms and medical core system for undergraduate interns of Jinan University; Explain the routine and basic theoretical knowledge of oral and maxillofacial surgery to residents and nurses many times; Participate in the formulation of clinical course plan of oral and maxillofacial surgery in stomatology. In the undergraduate teaching of stomatology in 20xx, I served as the teaching secretary of oral and maxillofacial surgery, undertook a lot of theoretical and practical teaching work, coordinated the oral surgery teachers in the affiliated hospitals of Southern Medical University, and completed the oral teaching work with high quality. At the end of this year, I won the "first place" in the teaching summary evaluation of stomatology college.
V. Quality control work
Since July 20xx, he has served as the third quality controller of stomatology, participated in the pre-job training of quality controllers, participated in various meetings of quality controllers in the quality control department, and undertook the inspection and trial of cases in oral and maxillofacial surgery wards and discharged cases; Assist the director of the competent department to check cases every month; Inform the case quality and assist the ward professor to check the medical record writing; Check 20 medical records of other departments every month. In the assessment of quality control personnel in 20xx years, I was awarded as "excellent quality control personnel" in Southern Hospital in 20xx years through comprehensive assessment of link medical record examination, final medical record quality, participation in various quality inspections, participation in regular meetings and evaluation of departments.
Research work of intransitive verbs
This year, I paid attention to the cultivation of clinical scientific research ability and experimental skills, and continued to engage in the basic and clinical application research of ameloblastoma during my doctoral period. The primary culture of ameloblastoma cells was carried out to observe the effects of various factors on their invasiveness. This experiment combined with fenestration decompression of single cystic ameloblastoma to explore the growth characteristics of the tumor, especially the invasive changes before and after treatment. Actively apply for related topics and funds, and write related scientific research articles. Seven scientific research papers were published this year, including 2 SCI papers (first author 1) and 5 core journals of stomatology (first author 3 papers).
One year's work as chief resident is over. What I feel most is that the chief resident is not only an important position in the department, but also a useful bridge between the department and other departments. At the same time, it is also an honor. The hard work of the chief residents in various departments has won the respect of others and the trust of patients. This is a doctor's greatest honor. In addition, general hospital work can improve their own quality. For example, the ability to coordinate all aspects of relations: the relationship between departments and organs; The relationship between relevant departments; The relationship between department leaders and general practitioners; The relationship between bed doctors and professors; The relationship between doctors and patients. The chief resident also taught me to respect others, pay attention to listening and communicate effectively. Be calm and calm when dealing with emergency patients and emergencies, dare to take responsibility, make comprehensive analysis and report in time. These abilities can't be learned in books, and they are hard to get in reading. Thanks to this position, I have been a chief resident for two years and have no regrets.
Over the past year, I have been conscientious and diligent. I have never taken a day off for personal reasons and devoted myself to all the work of stomatology. Assist the director to complete the business management of the ward and supervise the implementation of daily rules and regulations; Assist three professors in the ward to complete various operations; Handle in-hospital consultation in time. Whenever there is an emergency consultation or the doctor on duty reports the ward emergency, I always rush to the front line of the clinic, and my efforts have been affirmed by the leaders. This is the result of the care and support of the medical quality management department and the leaders of stomatology. Without the trust of leaders, it is impossible to carry out the work well. Without the trust of leaders, there is no opportunity to exercise.
After the current chief resident works, I will work in the oral and maxillofacial head and neck surgery clinic, and my main responsibilities are the daily work of the oral surgery clinic, including tooth extraction and small and medium alveolar surgery. I will live up to the hope of the leaders, apply the skills gained in general hospital work to new jobs, make clinical work more detailed and specific, and better serve departments and patients.
Working in the oral and maxillofacial head and neck surgery clinic, my main responsibilities are the daily work of the oral surgery clinic, including tooth extraction and small and medium alveolar surgery. I will live up to the hope of the leaders, apply the skills gained in general hospital work to new jobs, make clinical work more detailed and specific, and better serve departments and patients. Working in the oral and maxillofacial head and neck surgery clinic, my main responsibilities are the daily work of the oral surgery clinic, including tooth extraction and small and medium alveolar surgery. I will live up to the hope of the leaders, apply the skills gained in general hospital work to new jobs, make clinical work more detailed and specific, and better serve departments and patients.
Summary of Personal Work in Dental Clinic 3 20xx is the first year of our clinic. With the correct leadership and strong support of Longwan District Health Bureau and the joint efforts of all staff, our hospital has actively implemented the spirit of the regional bureau document, continuously increased infrastructure construction, and comprehensively improved the quality of medical care and service, and achieved certain results in all work. Looking back on the work in the past year,
First, pay attention to equipment investment and vigorously improve service capabilities.
The year of 20xx is the "year of opening" and "year of development" of our college. Under the leadership of the board of directors of our hospital, in order to "establish a brand, occupy the market and take root" in Tianhe Town and surrounding towns and villages, we adhere to the perspective of "high starting point, high standard and high taste" and the concept of "occupy the market, lay a foundation and operate at cost": First, we adhere to humanized standards, carefully plan and decorate outpatient clinics, and set up "three rooms and two districts" in our hospital. The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let them enjoy medical services in a comfortable and elegant environment as much as possible.
Second, pay attention to quality management and put an end to cross-infection.
Our aim is "no small matter in medical safety, no small matter in patients' interests and avoidable defects", and medical quality management is our "lifeline". First, set up a leading group for medical safety management, headed by Dean Wang Zhongfu, who is directly responsible for all medical safety work in the hospital; Second, strictly implement the management standards of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection, sterilization and medical waste recycling of medical devices to effectively eliminate cross-infection and ensure medical safety; Third, painless medical treatment, in order to reduce pain, we insist on using imported ultra-fine needles and imported blue anesthetics, with careful and meticulous operation, combined with detailed treatment plans, weigh the advantages and disadvantages of each plan, formulate the best treatment plan, and take the initiative to obtain the informed consent of patients in advance at each step; Fourth, affordable medical care. We are constantly increasing medical expenses, improving medical quality and investment in advanced equipment. We strictly implement and charge fees lower than those of non-profit medical institutions of the Provincial Price Bureau, directly benefiting the masses at the most affordable price and winning unanimous praise from the masses.
Third, pay attention to the connotation of service and establish a good reputation.
"Serving and establishing a good reputation" is our goal. In the daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the quality of service. First, carry out the service mode of "greeting with a smile, taking the initiative to greet, asking for responsibility at the first time, and giving someone away after discharge", and change "I want to serve" into "I want to serve"; Second, strictly implement the five-tone activity, that is, "there are greetings, questions and answers, delivery, explanations that you don't understand, and apologies that you are dissatisfied with"; Third, make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next one according to their own convenience. Fourth, constantly improve the management of outpatient website to facilitate the majority of patients to inquire about oral health information and understand all kinds of information and doctor-patient communication in our hospital; Fifth, always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for patients and their families waiting for treatment.
Fourth, pay attention to contributing to society and actively carry out social welfare activities.
According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to participate in social welfare undertakings, and give full play to angels in white's humanitarian spirit of saving lives: First, we set up a youth volunteer service team to participate in community health services in the form of organization; The second is to carry out the activity of "attaching importance to belated love and send warm", regularly organize excellent medical personnel to the elderly palaces and apartments in various villages to conduct oral health examinations for the majority of the elderly, and give away oral medical drugs for free; Third, organize young volunteers to go deep into the countryside and go door to door, providing free visits, follow-up activities, oral health education and giving away oral health products; Fourth, actively participate in the "charity one-day donation" activity, and we donated nearly 3,000 yuan to the Wenchuan earthquake compatriots on various occasions; Fifth, actively carry out "Love Teeth Day" activities. On September 20th this year, we organized 12 medical staff to carry out a free clinic with the theme of paying attention to the oral health of middle-aged and elderly people. People come to the site for oral examination and blood pressure measurement. During the activity, we * * * donated medicines and vouchers totaling more than 50,000 yuan to the elderly over 50 years old, and distributed oral publicity materials 10000.
In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be realistic and pragmatic, and create new achievements for the construction of our hospital.
Summary of Personal Work in Oral Clinic During the past four 20XX years, based on the service tenet of "patient-centered, patient-centered", we have successfully completed all kinds of nursing work assigned by hospital leaders and completed more than 90% of the 20XX nursing plan. The work is summarized as follows:
First, seriously implement the rules and regulations. Strict implementation of various rules and regulations is the fundamental guarantee to improve nursing quality and ensure medical safety.
1, the nursing department reiterated the responsibilities of nursing staff at all levels, clarified the post responsibility system and nursing work system for nurses on duty and visiting nurses, and put an end to the bad phenomenon of patients changing infusion bottles and pulling needles by themselves.
2, adhere to the inspection system:
(1) asked the class to check the doctor's advice, and the head nurse attended the total check 1-2 times a week and recorded it.
(2) Nursing operation requires three checks and seven pairs.
(3) Insist on filling in the infusion card, and no major nursing mistakes have occurred in the past year.
3, conscientiously implement the nursing routine, adhere to fill in all kinds of information register, equipped with five kinds of operation disposal plate.
4, adhere to the bedside shift system and morning care, to prevent the occurrence of complications.
Second, strengthen the construction of medical ethics of nursing staff.
1, continue to carry out the code of conduct for nurses, and carry out 50 civilized expressions for nurses in daily work.
2. Organize all nurses to attend etiquette training in Wenling Hotel and Wanchang Hotel in June, 165438+ 10 respectively.
3. Continue to carry out health education, and issue satisfaction questionnaires to inpatients. The satisfaction survey results are all above 95%. In addition, the improvement measures are put forward for the problems existing in the satisfaction survey, and the nurses are selected.
4, the department held a symposium on a regular basis every month, solicit opinions from patients, meet the requirements of patients.
5. Carry out pre-job professional ethics education, rules and regulations, nurse code of conduct education and basic nursing knowledge, specialist knowledge and nursing technology operation assessment for newly assigned nurses, and those who pass the examination will be given posts.
Third, improve the professional quality of nursing staff.
1. Conduct "three basics" training for on-the-job personnel and organize theoretical examinations.
2, cooperate with the medical department, hire experts to teach, teach orthopedics, internal medicine, surgery knowledge, in order to improve professional knowledge.
3. Each department asks questions 1-2 times every morning, and the content is basic theoretical knowledge.
4. On March 8th Women's Day, a nursing technical operation competition (aseptic operation) was held, and the first prize, the second prize and the third prize were selected and rewarded respectively.
5.6.5438+early February, the nursing department conducted a nursing technical operation assessment for nurses in the whole hospital: intravenous infusion and oxygen inhalation assessment for nurses in wards; Examination of nurses in emergency room: cardiopulmonary resuscitation, oxygen inhalation and gastric lavage; Examination of nurses in operating room: intravenous infusion and aseptic operation.
6, strengthen the nursing of critically ill patients, adhere to the bedside succession system and morning care.
7. Insist on nursing rounds: conduct nursing rounds in three wards in turn every month to discuss nursing diagnosis and nursing measures to improve professional quality.
165438+1From August to September to June, 9 nurses who entered the hospital this year were given pre-job training, and the training content was basic nursing and specialized nursing knowledge.
9. There are 5 nurses in the whole hospital who take the self-taught examination for nursing specialty and 3 nurses who take the correspondence course for nursing specialty.
Fourth, strengthen the management of hospital infection.
1, strictly implement the disinfection and isolation system formulated by the hospital management leading group.
2. Each department insists on monthly air culture in the ward treatment room and dressing room, and secondary air culture in summer in high-risk departments such as operating room and outpatient operating room, which ensures the good effect of aseptic incision without infection.
3. The department insists on ultraviolet disinfection of the treatment room and locker room every month, and make records. The ultraviolet lamp tube is dusted with anhydrous alcohol every week, and recorded, and the ultraviolet intensity is monitored every two months.
4. After the disposable articles are used, all wards, operating rooms and emergency rooms can be damaged, soaked, concentrated and inspected regularly. Regularly detect and check the concentration of various disinfectants, and insist on one bed, one middle school, one morning and one wet sweep.
5. The treatment room and dressing room in each ward can insist on mopping the floor with disinfectant (1: 400 disinfectant) twice a day, and regularly mop the floor with disinfectant (1: 400 disinfectant) in the ward for final disinfection (clean the bedside table and wipe it with disinfectant).
6, operating room, strict implementation of hospital dyeing management requirements, aseptic package with chemical indicators.
7. The supply room has established a disinfection project monitoring record book, and regularly monitors each disinfection project.
Fifth, the nursing staff completed the nursing work well.
1, adhere to the patient-centered, quality-centered, and provide quality services for patients, and carry out patient-centered health education in depth. Through the distribution of health education manuals and the words and deeds of nurses, patients are familiar with the knowledge of disease prevention, rehabilitation and related medical care, nursing and self-care.
In February and August, the holistic nursing mode was carried out in the third ward. Nurses in the third ward not only teach patients knowledge of disease prevention and rehabilitation, but also go deep into the ward to talk with patients.
3. Emergency nurses provide full service for emergency patients, including escorting patients to take photos, doing B-ultrasound, doing electrocardiogram, accompanying patients to the hospital and sending patients to the operating room. There are fixed nurses on duty and visiting nurses in all three wards, so that patients get thoughtful service.
Problems in intransitive verbs
1, the quality of individual nurses is not high, and the concept of sterility is not strong.
2. Holistic nursing is still in the exploratory stage, and nursing writing is not standardized.
3, due to the shortage of nursing staff, basic nursing is not in place, such as first-class nursing patients can not get the service of first-class nurses, second only to daily work.
4. Ward management is not satisfactory.
Over the past year, due to the dean's attention, support and help, nursing work has made some achievements in nursing quality and professional ethics construction, but there are also some shortcomings that need to be further improved.