There are several possibilities:
1. If the claim code has not been received, it may be that the goods have just arrived at the rookie station and have not been put into storage, so the rookie station has not been able to send the specific verification code.
2. If the goods have been put into storage, but the extraction code has not been received, it may be that the instrument SMS of the rookie station failed to send the extraction code. At this time, you can contact the Taobao seller to inquire about the relevant extraction code.
3. If you haven't received the pick-up code after staying in the rookie station for too long, it may be that the staff of the rookie station made a mistake and didn't enter the product information. You can go to the rookie station to check the courier information and report it to the staff.
For users who are inconvenient to receive goods and need to protect their privacy, when filling in the address after placing an order on Tmall and Taobao platforms, they can use the parcel collection service for free by selecting the "Rookie Station" launched by Rookie Network from the page.
In addition to the "Cainiao Station"' s continuous efforts to collect parcels for free, Cainiao.com will also cooperate with partners in mailing: by integrating the mailing needs of scattered users, it will reduce the logistics cost of the last mile, optimize the timeliness and enhance the user experience.
The rookie station will join hands with all partners to solve the "last mile" of the logistics industry, give users a better logistics experience and enhance the service ability of the industry? . The main goal of rookie station is to make online shopping users' goods delivered safely and quickly, and relieve the pressure of "last mile" logistics service.