At the earliest time, I knew nothing about the work of the hotel room attendant, because every time we went to stay in the hotel, we saw that the hotel was bright and clean, and everywhere was very warm. Occasionally, when we see the waiters and see that each of them is wearing work clothes, we never associate fatigue and bitterness with them.
After the epidemic in March last year, I found a job in May 8th city and applied for a job as a hotel room attendant.
Why do you want to do this job? First, I think the work in the hotel room is clean and there is no dust. Second, I think the working hours are short, just eight hours, and I have a day off every week.
So I applied for a job and went to a hotel chain. A woman manager in her fifties received me. After the interview passed, she asked me to fill out a form and then started to work the next day.
On my first day at work, the manager found me an old employee to take me first. At first, I watched while working, because I worked as a room attendant many years ago. At that time, our work was relatively easy. Each waiter is only assigned to eight rooms every day. Until two or three o'clock in the afternoon, there was basically no work, and then I went to the linen room for a while and then got off work.
But now this hotel chain is very different from before. Each waiter will be assigned 20 rooms every day. If someone asks for leave, everyone should bring two more rooms.
How tired is the room attendant? It just limits your imagination.
Waiters work with half sleeves regardless of spring, summer, autumn and winter.
Because they sweat a lot and drink a lot of water every day. Always change sheets and quilts, brush the toilet in each room, clean the bathroom glass, squat down countless times, squat down and do repetitive actions.
Hotel rooms have very strict hygiene requirements. All the lights in the bathroom should be on, and there should be no hair in the room. The floor drain of each bathroom should also be dug clean, and the walls should be wiped clean. Bath towels, foot towels and face towels should be neatly folded, and the letters should be outward.
If there are guests checking out one after another in the morning, you don't have to worry so much at work. Just follow room after room.
My biggest fear is that by noon 12 o'clock, many guests will quit at once, so the work will be pressed together and you will not be able to do it. I have to work overtime at night, saying it's eight hours. Many people can't finish it in eight hours, especially novices. They are tired to death after finishing fifteen rooms.
If you meet those unqualified guests again, the room will be in a mess and the toilet will not flush. The room is littered with peels, cigarette butts, unfinished bottled noodles and even soup with water.
There are even more guests who drive you crazy. They order takeout and eat in their rooms. There are many beer bottles, cans, barbecue bamboo sticks and tin foil in the room ... it's speechless!
It's a mess everywhere. You can't finish cleaning this room in an hour, and you have to throw two or three bags of garbage. It's unbearable.
At first glance, this job is really impossible. My back hurts. Every time I change a quilt, my back hurts! I feel like I'm breaking.
This job is not suitable for ordinary people. There are two old waiters who have worked for more than a year, and their fingers are tired and deformed! Every morning, fingers are numb, some people are tired out of lumbar disc herniation, and some waiters complain about leg pain every day. The new waiter just got assigned to the room and can't do it. Two little sisters are crying! Finally, every chef helped them out together.
Many people applied for the job, but they ran away a few days later. Their salary is not high, and their basic salary is just over two thousand. Plus the Man Qin Prize and commission, it's about 3,500 at most.
As soon as I saw this situation, the pay was not proportional to the income. After working for two days, I had the foresight to leave early before the manager gave me a separate room.
Say: Have you all been room attendants? Do you all know this industry? How are the girls feeling? Are you tired?
Two months ago, because I wanted to lose weight, I went to our biggest hot spring hotel to apply for a job as a room attendant despite my husband's objection.
The first seven days were probation, and the supervisor brought me a master to take care of me, so these seven days can be said to be the happiest day I spent in the hotel. Because the master protected me, I was exposed to new things every day, which was a very happy and challenging thing for me.
At the morning meeting, the first thing the foreman did was to check the gfd of each of our employees one by one. These are the most basic requirements: whether the work clothes are wrinkled, whether the headdress is crooked, whether the body is dirty, whether the hair is broken ... and whether the nails can't be long and lipstick must be applied.
There are still some requirements that I can't understand. For example, the color of socks can't be white or bright, only black or flesh-colored, because shoes are black and matched, jewelry can't be worn, and I can only wear rings and watches. On the first morning meeting, I was named by the leader that the necklace was too thick to wear, so I was still very dissatisfied with this one [covering my face].
After checking gfd, the leaders will test some hotel codes of conduct. If you don't answer correctly, you will be deducted. Of course not, because I signed a contract for three months, so I don't have to recite these. But if I sign a one-year contract, newcomers will have to recite several books and take regular exams.
Finally, the head waiter read some real cases of hotels in a week for your reference. For example, when a female guest caught a cold, the waiter found out at the first time that he had cooked boiled water for the guest, prepared ginger soup and received a letter of commendation from the guest. Some guests took a lot of things and articles, some waiters took the initiative to help them get their rooms and receive letters of commendation, some guests' socks were scattered on the ground, and some waiters took the initiative to help them put them away and receive letters of commendation, although they were all trivial matters.
After the morning meeting, everyone came to the office to get walkie-talkies and work instructions. The work order shows the room number they want to serve, that is, the room number that has not been checked out and the room number that needs to be checked out. This figure is generally the average of all room attendants. For example, if there are 100 rooms full of guests and 10 waiters, then everyone will be assigned to 10 rooms on average. Our salary is linked to the number of rooms cleaned. The basic salary plus six yuan per room is this month's salary.
After receiving the work order, put on the walkie-talkie and go to your own floor to prepare spare parts. Everyone has a spare parts car, which can be said to be varied, from bed spare parts such as sheets, quilts and pillowcases to bathroom spare parts. There are many kinds of spare parts in the bathroom, such as bath towels, face towels, floor towels, and some free disposable toiletries. There are also some free particles in the room, such as green tea, black tea, chrysanthemum rock candy and so on. Each room has four bottles of free mineral water, and the rest are two sets of spare parts. There are two sets of bathrobes, shoeshine cloth, disposable slippers and shopping bags in the wardrobe. There are also some small items in the drawer that are not free, such as nail clippers and sewing kits. Although you can't take it away for free, you can use it for free, as well as pens and envelopes, stationery and notebooks ... I can think of so many shyness for the time being.
When the goods are ready, wait for the check-out notice from the intercom front desk. If there is a room number on your work order to check out, you can directly push the spare car to your room and clean up the linen. Every step written below is crucial, so you should memorize it in detail.
First of all, the first step is to come to the room, knock on the door three times and report "Hello, I'm a waiter". If there is no response in the room, continue to repeat the previous action twice. After confirming that there is no one, open the room door 30 degrees with the room card, then knock on the door, give your name and make sure that no one has entered.
Turn off all the lights before entering the room, and check whether the articles are damaged or lost, and whether the guests have left any articles. After inspection, report to the front desk. If the guest has left something behind, report it to the front desk, then seal it into a bag with a stapler and send it to the front desk for the guest to claim. If there is nothing left behind, you can clean the room after the inspection.
Clean up all the rubbish first, and then remove linen, sheets, quilts, pillowcases and all the items in the bathroom, such as floor towels, bath towels, bathrobes and face towels. Whether they are used or not. If they need to be replaced, they must be responsible for the guests.
Replace the linen with new ones, tidy up the spare parts in the spare room, and then wipe them to ensure that there are no water stains, no hair, no water stains and fingerprints on the glass door of the bathroom, and the wardrobe is clean and tidy. Finally, vacuum the carpet in the room, especially under the bed. Finally, take a look at the door after cleaning, and leave the room after confirming safety. The door is locked, and then the foreman will check it again and report to the front desk that the room can be pre-sold.
This is the whole process of cleaning the room. Lunch at noon is a shift system, with one person on duty on each floor. After dinner, we have to hurry back and continue to make rooms. Because our hot spring hotel is very famous and has a large passenger flow, our housekeeping department is very busy every day. It is impossible for a room to earn less money. The work intensity is very high. Fortunately, the food is well treated, and there are dozens of free meals a day, even breakfast. Fish, meat and vegetarian fruit are free. You can eat whatever you want, but one thing is not allowed to be wasted. There are surveillance videos on the delivery tray after eating. If leftovers are found, points will be deducted.
In addition, our hotel staff can enjoy free hot springs every month. After working for one year, the company also organized and led everyone to travel for free, and there were company benefits to distribute gifts on holidays. ...
I just worked so hard that I sweated every day, so I strongly asked to be transferred to another department [covering my face], and then I resigned after losing weight a few days ago [covering my face].
Therefore, people who want to do this business must be psychologically prepared, not afraid of hardship, quick hands and feet, and must have team spirit before they can take up their posts, because although the work orders are divided into rooms, they seem to be independent individuals, but the waiters on each floor are very United. Like my floor, my host and I have two other waiters. Everyone is very Qi Xin. Whoever is busy can't help, and then everyone calls it a day. Guests, some rooms need to be cleaned quickly. In this case, we all raided the room together and basically got the room done in three or two minutes, so we must have the spirit of wolves and be United [shy]
I hope my sharing can help friends who want to do this business, and everyone who is wrong will discuss [shyness]
I once worked as a room foreman in a big hotel! The daily task is to divide the cleaned room for the room attendant and then check whether it is clean or not! So I know a lot about the work of hotel waiters!
After going to work at 8 o'clock in the morning, every maid goes to the maid to get today's task, then pushes the tool cart to the linen room to get linen, and then fills the room with shampoo, shower gel, toothpaste, toothbrush and other disposable goods! Then start cleaning the room!
The hotel where I work stipulates that every hotel attendant must complete 12 rooms every day, and make an extra room, 5 yuan. Basic salary 1750. If you work fast in a month, you can reach around 2300, and if you work slowly, it will be 2000!
The work of the hotel waiter is very hard. One guest has to change the sheets and quilts, and the towels and bath towels in the bathroom are also changed by one guest! Brush the toilet, suck the carpet, a lot of trivial work, summer is better, every hotel waiter has cracked hands in winter, and most of them have backache!
They checked out when they were cleaning up the room, and the front desk called a housekeeper on several floors to make rounds. If you don't check it carefully, for example, the pillowcase is polluted by hair dye, you must pay compensation! Many novices have just started working and have had this experience!
If there are not many guests, you can't be idle after finishing the room. Other work will be arranged! For example, clean every room or vacuum the carpets one by one!
In a word, the work of hotel waiters is tedious and hard. If you don't have a good body or can't bear hardships, you will never be able to do it!
The hotel room attendant is so tired that most people can't stand it and the salary is low. Now it is better to go to the factory to do the assembly line, and the salary is high, 6-7 thousand yuan a month. Three thousand dollars is good for most hotels. When my son was young, I worked for a month, but I couldn't do it at first. A supervisor taught me that the first thing to do is to change the sheets and cover them, because others clean the bathroom. I hid the sheets under the mattress, but I forgot the next one. I finally know that covering the quilt hurts my arm. I remember it was a thick quilt, which shook and shook after being put on. At the end of the day, my arms and legs are never idle. I got off work on time and didn't delay my salary, but I was too tired. I thought it was easier to farm at home than to do this.
Just last year, a newly opened hotel in front of our community hired room attendants for several hours, one of whom arrived at 1 1 at 7 pm, with a basic salary of 1000 yuan+commission. At that time, I felt that this time was simply too good for my baby mother. Although I don't have much money, I can supplement some family expenses. The important thing is that I am close to home. Then I made a good schedule and everything was ready.
The next day, I met the manager. She gave me work clothes and arranged for me to try them on first. I'm really proud, because I've done catering before, and it's hard. This clean room is just to clean up a room, which is a piece of cake for an experienced housewife! Ha ha! I followed the master to open the door of the first room and was very excited. Oh, my God! As soon as I entered the door, the smell came to my face. I hurried to find the window to open, and the curtain was opened. Oh, I was forced to look at the bare wall. Suddenly I feel that masks are so important. Then I left the bed. At this time, I just woke up, I want to clean up after people sleep. Looking at the bed at that time, I felt sick when I smelled that smell. I watched the master tear down everything used in the bed, put on new ones, and taught me patiently. I'm too lazy to write this process. In a word, making the bed is standard. At this time, the master was already sweating. Then the master began to clean the table and the kettle. Then I don't have to look. I can do it, but I can't just stand there. There is a broom next to me. Then I can sweep the floor. My eyes are not good either. The light in the room is very dark, not bright at all. It's actually very ambiguous. I took a closer look, and there was more than one used condom lying on the ground. Throwing it around is disgusting. Who really has no quality? No bathroom and trash can? It's too sticky to sweep. Master said you have to pinch it with a paper towel. Oh, my God, my heart suddenly shrank. I can't do such disgusting things. The master is very kind. He told me that this job is difficult, tiring and dirty. Don't worry when you are new here. Just have a look first. Next, it's up to the master to clean the bathroom, which is the most difficult to clean, so I won't elaborate. In this way, I watched someone else's master clean several rooms one night, without a sip of water or a minute's rest. After work, the master was full of sweat, backache and panting. Although I have no job, I can feel that kind of fatigue. After a night's observation, I finally feel that I can't do it. It doesn't matter what I try. The main guest room is too dirty.
The hardest job I have ever done in my life is room attendant, and I have been working for a year. It can be said that there is no time to eat rice.
I work as a customer service waiter. We are a hot spring resort. Every day in the peak season, going to work is like fighting. The guest just left and checked in. I am very nervous every day, and I am really tired.
If it is to help the hotel, it is hard to imagine, especially after checking out at noon, it is basically in a non-stop state, and there are many hotel rooms, which makes me feel really busy.
Although I didn't have the opportunity to go to the hotel, I opened two single apartments myself. If you meet two apartments and clean and change the bedding at the same time, it will take nearly four hours in an afternoon to get it all done.
Although the finished room is brand-new, I am too tired to keep my back straight.
But fortunately, most of the time, I just make a set and finish it carefully. Everything is neat, not too tired, and I can basically bear it.
If conditions permit, older women still need more rest and a combination of work and rest. There is no need to be too hard and tired.
I have been a hotel waiter for 10 years since I was 40 years old, from north to south. Because of low academic qualifications, I can only do this kind of work at the bottom of society. It's really not easy. Under the pressure of the leader, I have to answer the guests correctly, and I am busy making room and counting grass. Sometimes leaders will deduct money if they are unhappy. There is no way to survive, to survive.
I used to work in the housekeeping department of a hotel (1990s). In order not to shift, I am very serious. I only worked as a waiter for half a year when the hotel opened, and then I became a foreman. At that time, I was looking for a part-time job to do room cleaning. We are contract workers. When I was a waiter, I just stood at the service desk and opened the door to open the water for the guests. I have been a foreman for ten years, and my work is very easy. I didn't work shifts, I just checked my hygiene every day. /kloc-After 0/0 years, the contract expired and I left the hotel to start my own business. This is my work photo. I took a photo with the waiter under my jurisdiction. Our foreman was in charge of the third floor at that time!