You can try to clear the desktop data, in the phone settings-applications and permissions-application management-". 。" -Display system programs/processes-Find the system desktop-Store-Clear data; This operation will destroy the sorting of desktop icons. You can back up the system data to the device cloud of the cloud service, and then restore the data in the cloud service after operation.
It still doesn't work. You can enter vivo official website-My-Online Customer Service-Input labor and consult online customer service feedback.